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Quality Inn and Conference Center

2.5 star property

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Photo gallery for Quality Inn and Conference Center

Standard 2 Queens Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board
Indoor pool, pool umbrellas, pool loungers
Property amenity
Free daily continental breakfast
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
5501 National Rd E, Richmond, IN, 47374
  • Place, Old National Road Welcome Center
    ‪2 min walk‬
  • Place, Richmond Mall
    ‪2 min drive‬
  • Place, Wayne County Fairgrounds
    ‪19 min drive‬

Room options

View all photos for 1 King Bed, Nonsmoking, Accessible

A hotel room with a bed, desk, chair, television, and curtains.

1 King Bed, Nonsmoking, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard King Non Smoking

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Standard King Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Standard 2 Queens Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Queen Beds, Nonsmoking

A hotel room with a bed, a desk, a television, and a chair.

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for 1 King Bed, Nonsmoking

A hotel room with a bed, bedside lamps, a nightstand with a phone and clock, and a framed picture on the wall.

1 King Bed, Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Quality Inn and Conference Center

An indoor pool, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a business centre.
Quality Inn and Conference Center offers 135 air-conditioned accommodations with coffee/tea makers and a hairdryer. 40-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
With your stay at Quality Inn and Conference Center, you're connected to the convention centre and just a quick walk from Old National Road Welcome Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free self-parking and extended parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Steps from Old National Road Welcome Center and a 2-minute drive from Richmond Mall
  • Pets welcome for a fee
Quality Inn and Conference Center offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. A 24-hour business centre and 3 meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 4740 square feet (440 square metres) and includes a conference centre. A vending machine, multilingual staff, and a picnic area are also featured at the business-friendly Quality Inn and Conference Center. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,740 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Richmond
Quality Richmond
Quality And Conference Center
Quality Inn and Conference Center Hotel
Quality Inn and Conference Center Richmond
Quality Inn and Conference Center Hotel Richmond

Quality Inn and Conference Center Reviews

Reviews

6.6
Rating 10 - Excellent. 244 out of 1002 reviews
Rating 8 - Good. 227 out of 1002 reviews
Rating 6 - Okay. 211 out of 1002 reviews
Rating 4 - Poor. 151 out of 1002 reviews
Rating 2 - Terrible. 169 out of 1002 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Onda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

sanjaykumar

Disliked: Cleanliness, amenities, property conditions & facilities
hotel has terrible smell everywhere inside the room ally, hallways, lobby, Not breathable.
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Christina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was not as clean as we anticipated. We were able to sleep and eat breakfast the next morning, but the 2nd room we reserved had not been cleaned. This is not a family friendly location.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Richard

Disliked: Cleanliness, amenities, property conditions & facilities
Plus-plenty if parking Cons: poorly maintained property, first room was leaking water from ceiling, moved to 2nd room and it had a door with a 1/8”-1/4” gap when closed that was not secure or private, 3rd room had an odor and one of the two beds had dirty sheets, just gave up and slept in the not so dirty bed. Not staying here ever again.
Stayed 2 nights in Apr 2026
Verified

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rundown just grungy hotel. You absolutely get what you pay for here spend 20 extra dollars go somewhere else
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs cleaning and matinece
Stayed 1 night in Apr 2026
Verified

8/10 Good

Adrienne

Liked: Staff & service
Lots of parking and nearby restaurants and stores. Easy access to I-70. Older hotel but the staff was good about switching to a cleaner room.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Jul 2025
Verified

8/10 Good

John

Liked: Staff & service, amenities
They always treat me good there!
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Ranesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My sheets had stains and when I noticed the staff they simply brushed me off. The hotel smelled like smoke in the hallway on the 2nd floor. Overall I would not stay again at this hotel
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jackie

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and staff was very friendly.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Thereese

Liked: Amenities
Clean room and quiet stay for one night.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Facility was clean and safe. Staff were friendly and courteous.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
The overnight clerk was very friendly and helpful. The room was clean and spacious.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Frankie

Disliked: Cleanliness, staff & service, property conditions & facilities
No the property did not feel per feeling at all I paid a 50 dollar pet fee, and then was asked if I had paid the fee like 4 different times. The room was terrible the sheets were dirty the carpet didn't even go to the wall it looks like they have black mold. It was advertised as a nice hotel I feel like I spent 193 to stay at a 40 dollar a night motel. Definitely will never stay there again. I have pictures for proof as well
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and restaurants. Wonderful shower and nice amenities.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

FRANCISCO

Liked: Staff & service
The price is fair for the location.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a room for the night while on a road trip. Easy on/off I70. They appear to be renovating. It was a nice hotel, clean and the staff was very friendly. The room and bathroom were clean and renovated. They had a broken sliding door in the lobby, repair man coming the next day but the lobby was very cold and that was where breakfast was. The breakfast was lacking. Waffles, prepackaged muffins, yogurt, hard boiled eggs and dry cereal. Oatmeal packets with hot water would have added some. Great for a quick overnight.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, property conditions & facilities
Cleanliness stood out
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Sara

Liked: Staff & service
They shouldnt list that there is a pool because yes there is but it isnt maintained properly and the pool area itself is very run down. The room before the pool area has a pool table in it but the sofas are literally all shredded. Our room was clean, bed was comfortable, but you could see water damage and cracks in the walls. The staff were friendly! Breakfast was ok, it fed the kids before we hit the road. Overall, you get what you pay for, i booked thru expedia so got it for $67/night. It did its purpose for aplace to sleep and cheap way to feed the kids breakfast. The kids were bummed about the pool but oh well life goes on!
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was incredibly friendly and helpful however, the place is completely dilapidated. Poor Plumbing. Rusty fixtures. Broken bathroom countertop held up by old cardboard boxes. Toilet won’t flush and had homemade modifications done to it to try to save money on the water bill. Walls were paper thin and the place was noisy. At least there was a roof over my head and warm water and a bar of soap.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Sirgio

Disliked: Cleanliness, staff & service, amenities
Begs in the room and horrible service
Stayed 1 night in Jan 2026
Verified

8/10 Good

Verna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Older property but still a nice place to stay.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room nice staff did not use pool
Stayed 2 nights in Nov 2025

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