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Hyatt Place Roanoke Airport/Valley View Mall

3.0 star property

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Photo gallery for Hyatt Place Roanoke Airport/Valley View Mall

Lobby
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Microwave
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk

Explore the area

View in a map
5040 Valley View Blvd North, Roanoke, VA, 24012
  • Valley View Mall
    ‪8 min walk‬
  • Berglund Center
    ‪5 min drive‬
  • Carilion Roanoke Memorial Hospital
    ‪8 min drive‬
  • Roanoke, VA (ROA-Roanoke Regional)
    ‪3 min drive‬

Room options

Room, 1 King Bed with Sofa bed (Specialty)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, Multiple Beds (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room (Two Queen Beds, With Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room (Two Queen Beds, With Sofa Bed)

8.8 out of 10
Excellent
(57 reviews)
  • 83 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(44 reviews)
  • 83 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (High Floor, Two Queen Beds, Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room (High Floor, Two Queen Beds, Sofa Bed)

8.8 out of 10
Excellent
(5 reviews)
  • 83 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(9 reviews)
  • 83 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hyatt Place Roanoke Airport/Valley View Mall

Suburban hotel with free breakfast and free airport shuttle
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available on request.
Hyatt Place Roanoke Airport/Valley View Mall offers 126 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

This Roanoke hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Place Roanoke Airport/Valley View Mall. During your stay, you're just a quick walk from Valley View Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the indoor pool
  • Amenities include a business centre, a meeting room and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes on foot from Valley View Mall and a 4-minute drive from Regal Valley View Grande
  • Free airport and local-area shuttle service
  • Dogs welcome for a fee
Hyatt Place Roanoke Airport/Valley View Mall offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and a meeting room are available. Event space at this hotel measures 0 square feet (0 square metres) and includes conference space. The business-friendly Hyatt Place Roanoke Airport/Valley View Mall also features concierge services, dry cleaning/laundry services, and express check-in. An area shuttle within 2 miles and A roundtrip airport shuttle (available on request) are free. Self parking is free.

Smoking is allowed in designated areas at this Roanoke hotel.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:00 AM to 10:00 AM.
Gallery Kitchen – On-site bar. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5 AM to midnight on request
  • Free area shuttle up to 2 miles
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gallery Kitchen

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Place Roanoke Airport/Valley View Mall offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room. For any questions, please contact the property using the information on the booking confirmation.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

Property is also known as

Hyatt Place Airport/Valley
Hyatt Place Airport/Valley Hotel
Hyatt Place Airport/Valley Hotel Roanoke View Mall
Hyatt Place Roanoke Airport/Valley View Mall
Hyatt Place Roanoke Airport/Valley View Mall Hotel
Hyatt Place Airport/Valley View Mall Hotel
Hyatt Place Airport/Valley View Mall
Hyatt Roanoke Valley Mall
Hyatt Place Roanoke Airport/Valley View Mall Hotel
Hyatt Place Roanoke Airport/Valley View Mall Roanoke
Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke

Hyatt Place Roanoke Airport/Valley View Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1005 reviews
Rating 8 - Good. 230 out of 1005 reviews
Rating 6 - Okay. 118 out of 1005 reviews
Rating 4 - Poor. 48 out of 1005 reviews
Rating 2 - Terrible. 38 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I only stayed for one night but what I saw was very nice.
Stayed 1 night in May 2025

8/10 Good

kristina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was great nice and clean but paid online and did not inform before hand that you have to be 21 and the pool was closed.
Stayed 1 night in May 2025

6/10 Okay

Sherrie

Travelled with family
Liked: Cleanliness, amenities
The hotel Was nice with spacious rooms. Unfortunately i am uncertain whether i will return. The staff was okay. When we first arrived at the hotel, the staff was great particularly Hannah. She was very welcoming, hospitable and professional. When we existed and returned to the property, she would always greet us. However the evening staff was not as welcoming particularly Joey. When returning to the property he questioned us as if we were not supposed to be there. Mind you he saw my daughter and son in the gym the night before. He had the same nasty attitude. My daughter asked him a question regarding gym hours. He answered with a nasty attitude like she was bothering him. The complimentary breakfast was horrible. They ran out of coffee and oatmeal. The powdered eggs tasted like powder. The houskeeping cleaned my room one time during my entire stay. I requested housekeeping twice. The first day of cleaning was good. They changed the bedding, exchange dirty towels for clean ones and emptied the trash. The second day, they gave us fresh towels only. They did not remove the dirty towels, take out the trash and left dirty coffee cups etc.
Stayed 3 nights in May 2025

6/10 Okay

Abigail

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this hotel mostly for the indoor pool and it wasn’t open during our stay. I asked when they thought it would be reopened and was told “I have no clue”. This was supposed to be an anniversary trip and we were excited to get to swim.
Stayed 1 night in May 2025

10/10 Excellent

Omid

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Rich

Liked: Property conditions & facilities
Everything was as expected.
Stayed 1 night in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I initially I thought booking 2 Double beds meant 2 queen beds. Once at the hotel the room we received was a King and a sofa bed. Not a problem but a little misleading. Hyatt Place upgraded us to a different room which was wonderful. Unfortunately they did not have a 24 hour airport shuttle which was a bummer.
Stayed 2 nights in May 2025

10/10 Excellent

Dawn

*
Stayed 2 nights in May 2025

6/10 Okay

Teresa

Travelled with family
The pool it wasn’t in service
Stayed 2 nights in May 2025

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was great and clean. The pool was out of order whilst I was staying there. The free breakfast provided by the hotel was very lackluster. Overall would definitely recommend this hotel for a stay!
Stayed 2 nights in May 2025

6/10 Okay

Nikolay

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overall stay was ok. Been disappointed that the pool was out of service and that was one of the reasons for the hotel.
Stayed 1 night in May 2025

2/10 Terrible

Conchata

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No microwaves
Stayed 3 nights in May 2025

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to airport. Comfortable room.
Stayed 5 nights in May 2025

10/10 Excellent

Lauren, Cleveland Heights

Stayed 1 night in May 2025

10/10 Excellent

EMIKO

Liked: Cleanliness, staff & service, property conditions & facilities
My son used this place before his flight when returning home from school. The staff were nice, access was easy, and it was very convenient — including a free shuttle to the airport and complimentary breakfast. The only downside was the elevator, which was quite slow, but it was manageable. We will definitely use this place again. Thank you!
Stayed 1 night in May 2025

8/10 Good

chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe the property exaggerated the square footage of the room. It stated that the room is over 800 square feet but it’s not. It may not be more than 450 square feet
Stayed 1 night in May 2025

8/10 Good

Wesner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Sharmila

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Scott, Platte Center

Stayed 1 night in Feb 2025

6/10 Okay

Ralph

Liked: Cleanliness, staff & service

No Hair Dryer, no furniture!

We had a double queen room that was large and clean. However, this room was strangely designed with a tiny room for tub and toilet that was hard to maneuver in. You had to move need the tub to close the door when using the tub. There was another area in the room that had no real purpose where the refrigerator, microwave and safe were kept. Also the safe was not bolted down and can be carried away. This room had no real furniture but 3 boxes used to hold the safe, microwave and refrigerator. And lastly the room didn’t had a hair dryer and none was available at the front desk.
Stayed 1 night in May 2025

10/10 Excellent

Holly, Hingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new hotel with a free breakfast. We loved our living room with sofa and large tv.
Stayed 1 night in May 2025

6/10 Okay

Anna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in a location where there was plenty of shopping and restaurants. However, the bathtub would not drain, bed sheets were ripped/torn, and the restaurant was not open except the continental breakfast
Stayed 2 nights in May 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay, Hannah, at the fron desk was so very kind and went out of her way to make me feel special as she learned that my husband had just died.
Stayed 1 night in May 2025

10/10 Excellent

Rick Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice room, adequate breakfast, somewhat noisy traffic in area.
Stayed 1 night in May 2025

6/10 Okay

Fiona

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025