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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Lounge
Terrace/patio
Reception
American cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪19 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Place, Marketplace Mall
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard, One King and One Sofa Bed

Standard, One King and One Sofa Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

8.2 out of 10
Very good
(56 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

8.8 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed (with Shower)

Room, 1 King Bed with Sofa bed (with Shower) | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Bathtub

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds (Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Shower)

7.4 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Guest Room With 2 Double Beds-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

1 King Bed With Sofabed-Tub-Nonsmoking

  • Sleeps 4
  • Free Wi-Fi

One-Bedroom Junior King Suite

  • Sleeps 6
  • Free Wi-Fi

1 King Bed With Sofabed-Shower

  • Sleeps 5
  • Free Wi-Fi

Room With 2 Queen Beds And Roll-in Shower-Mobility And Hearing Accessible Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

2 Queen Beds-Tub

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Bar (on property)
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
Rochester
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.0 out of 5, Very good, 1,010 reviews
The price is €98
includes taxes & fees
18 May - 19 May
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Other amenities include a bar/lounge, conference space and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the pool
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free shopping centre and local-area shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 12480 square feet (1159 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and A shopping centre shuttle are free. Self parking is free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 – This restaurant specialises in American cuisine and only serves breakfast.
Trellis Lounge – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.50 for adults and from USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 448 out of 1009 reviews
Rating 8 - Good. 203 out of 1009 reviews
Rating 6 - Okay. 146 out of 1009 reviews
Rating 4 - Poor. 103 out of 1009 reviews
Rating 2 - Terrible. 109 out of 1009 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Darrayl, Alameda

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful facility, great staff, clean and comfortable room
Stayed 3 nights in Jan 2026

2/10 Terrible

Salman

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel hosted families in town for a children’s hockey tournament- leading to the children pulling fire alarms overnight and all floors turning into playpens for hockey. I’m sure they made a lot of money over hosting these families, but it would’ve been better to warn the rest of us. Never coming back
Stayed 2 nights in Jan 2026

4/10 Poor

Kristen

Stayed 1 night in Jan 2026

2/10 Terrible

Tyesha

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When arriving in the room I noticed the bathroom hadn't been emptied. There were floss sticks and a few tissues inside. The light switch was broken so we weren't able to use the full lighting in the bathroom. We were able to swim in the pool for about 30 minutes before it was shut down due to an electrical wire hanging over the pool. It also appeared to have been a youth hockey event this weekend and there were at least 50 children under the age of 12 running through the halls and screaming. It literally took 8 minutes just for us to get from the 3rd floor to the 1st floor due to the children playing on the elevators. Since it was my husband's birthday we planned on dining in at the Bistro restaurant on the 1st floor, that too was closed. Oh and don't let me forget how the alarm system went off 3 times due to a system malfunction with the sprinkler system. Overall a horrible stay this past weekend for me and my family.
Stayed 1 night in Jan 2026

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a great experience. Crystal at the front desk was absolutely incredible!!! I called the week before our visit and she assisted me. When we arrived she was working both Friday and Saturday and couldn’t be more of a help. Her excellent customer service should be rewarded!! I’m a customer service supervisor, for over 18 years at a national auto insurance company and if I could have 10 of her on my team I would love it!! Her dedication to customer satisfaction is what sets her apart. I can tell she really enjoys and cares about her work and I just want to thank her for going above and beyond! Her positive energy and attitude needs to be commended. Thank you again for a wonderful weekend, Crystal!!!
Stayed 2 nights in Jan 2026

6/10 Okay

Sushil

I stayed there for 2 weeks. My experience there was not so good not so bad. The housekeeping staff didn’t come to clean my room for straight two days( probably 9th and 10th day), which was frustrating. My room had problem with the ac and It took 2 days to fix them. The coffee brewing machine was too dirty.
Stayed 13 nights in Jan 2026

10/10 Excellent

Kristi

Stayed 1 night in Jan 2026

6/10 Okay

Marsha

I didn't like how they told me the pool will be open on my booking date a few days before then i called the day of and they confirmed the pool will be open then to get there and they doing maintenance on it i felt catfish smh other than that the place nice my floor did a leaking ceiling on the second floor probably because of maintenance
Stayed 1 night in Jan 2026

6/10 Okay

JD

We had to cancel as the hotel reached out concerning some building power issues. Thankful for the communication.
Stayed 3 nights in Dec 2025

10/10 Excellent

Walter, Waldorf

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet
Stayed 3 nights in Jan 2026

10/10 Excellent

JD

Travelled with family
Liked: Cleanliness, property conditions & facilities
Even when they are remodeling some rooms the small details are there, super friendly staff. I stay here a bunch and occasionally try another place but seem to always return to Doubletree.
Stayed 2 nights in Jan 2026

8/10 Good

Astrid, Hampden

Liked: Cleanliness, staff & service, amenities
The room was spacious and the bed was very comfortable. The TV was nice and you could access your own Netflix or YouTube account. Unfortunately, there were some problems such as very outdated plumbing that made for slow drainage of the sink and having to flush the toilet many times. Also, a group of hockey players that were gradeschool age were in the hotel and they made a terrible noise through very late at night. The staff was pleasant and friendly. Breakfast was good when buffet was available, but not great when buffet was not available. Dinner options were not comprehensive enough for somebody who might have allergies or special diets.
Stayed 6 nights in Jan 2026

6/10 Okay

Nickole

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was great, except I woke up around 6 to get ready for work and there was no hot water. Ran the water to see if it would eventually turn hot and it did not. I went to the desk to let staff know and no one was at the desk at the time and I had to leave so I wasn’t late for work.
Stayed 1 night in Jan 2026

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Busy check in bc there was some type of sports tournament, but I watched staff have to deal w a difficult person checking in, and they were still very professional and prompt. They kept the line moving. Pool area was nice. Room clean. Would stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

JD

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Doubletree Rochester is always good.
Stayed 1 night in Jan 2026

10/10 Excellent

Shawn

Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Stayed 1 night in Jan 2026

8/10 Good

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, amenities
Room needed some attention- door didn’t close properly, had to lift up and pull hard to get it ti ckse; same with closet doors. Phone in room didn’t work, hair dryer was terrible - did get a new one from front desk. Heating inconsistent. Bathroom didn’t seem to have been cleaned thoroughly- hair on shower floor, soap scum on shower door. Staff was very nice and bed very comfortable.
Stayed 2 nights in Jan 2026

6/10 Okay

Marvin E

Travelled with partner
Disliked: Amenities
The building was dark, especially the first floor. No coffee mess, No microwave in room. Clean towels not delivered two of four days. No guest book telling where facilities or amenities are. Restaurant closed two of four days.
Stayed 4 nights in Jan 2026

4/10 Poor

David

Liked: Staff & service
Stayed 2 nights in Jan 2026

10/10 Excellent

Marianne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, welcoming staff, beautiful first fyarea.
Stayed 1 night in Jan 2026

2/10 Terrible

Jennifer

Stayed 2 nights in Jan 2026

10/10 Excellent

Justin

Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Stayed 1 night in Jan 2026