2/10 Hirveä
David and Jolinda, Albert Lea
Matkusti perheen kanssa
19.8.2025
We came in late after going thru Chicago in heavy rain! We looked on Expedia for a place to sleep. Many options in Rockford. We choose the Hampton by Hilton because Expedia gave in an "excellent rating". We almost choose the good or very good... but after a long exhausting drive we wanted a nice place, pool and a good brea kfast for our two grandchidlren. The front desk person was not there ... and we stood for some time to check in. We noticed a sign that said - pool temporarily closed. She said -- well it was on your confirmation email. IT WAS NOT. She didn't apologize... just said the facts. Next: On your website the room we reserved says: Sleeps five. No way. Next -- breakfat til 10:00 am. At 9:30 am there was no eggs, hash browns and the meat. -- whatever that was supposed to be. There was NO one around so another guest went to front desk.They located someone who said .. sorry -- we ran out. We went to the front desk and she said sorry -- we rain out. I asked how could you advertise breakfast til 10. We asked to talk to the manager who isn't around til the afternoon she said. She said ... the could give us a 10% if we were Hilton members. Change their ratings please... so other Expedia customers are not infludenced to spend extra money for terrible service and a disappointing stay.
David and Jolinda
Yöpyi 1 yön elokuussa 2025



















