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Arawa Park Hotel

4.0 star property

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Photo gallery for Arawa Park Hotel

Exterior
Ballroom
Deluxe King Room | Minibar, blackout curtains, iron/ironing board, free WiFi
Meeting facility
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Room service
  • Housekeeping

Explore the area

View in a map
272 Fenton St, Rotorua, 3201
  • Rotorua Central Mall
    ‪11 min walk‬
  • Polynesian Spa
    ‪2 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪3 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room | Minibar, blackout curtains, iron/ironing board, free WiFi

Deluxe King Room

7.6 out of 10
Good
(17 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Minibar, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.2 out of 10
Very good
(50 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King One Bedroom Suite

Minibar, blackout curtains, iron/ironing board, free WiFi

King One Bedroom Suite

7.0 out of 10
Good
(4 reviews)
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Queen Beds

Minibar, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room, 2 Queen Beds

8.0 out of 10
Very good
(10 reviews)
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Twin Room, 2 Queen Beds, Ground Floor

Minibar, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room, 2 Queen Beds, Ground Floor

8.4 out of 10
Very good
(10 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room, 2 Queen Beds

Minibar, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Family Room | Minibar, blackout curtains, iron/ironing board, free WiFi

Family Room

7.2 out of 10
Good
(5 reviews)
  • 44 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Accessible Superior Twin

Minibar, blackout curtains, iron/ironing board, free WiFi

Accessible Superior Twin

  • Sleeps 4

View all photos for Ground Floor Deluxe Twin

Minibar, blackout curtains, iron/ironing board, free WiFi

Ground Floor Deluxe Twin

  • Sleeps 4

View all photos for King Suite

Minibar, blackout curtains, iron/ironing board, free WiFi

King Suite

  • Sleeps 2

View all photos for Family Room

Minibar, blackout curtains, iron/ironing board, free WiFi

Family Room

  • Sleeps 6

View all photos for Superior Queen Room

Minibar, blackout curtains, iron/ironing board, free WiFi

Superior Queen Room

  • Sleeps 2

View all photos for Deluxe King Room

Minibar, blackout curtains, iron/ironing board, free WiFi

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Minibar, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 4

View all photos for Superior Twin Room

Minibar, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room

  • Sleeps 4

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About this property

Arawa Park Hotel

Luxury hotel with fitness centre and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and concierge services are on-site. Housekeeping is available on request.
Arawa Park Hotel offers 135 accommodations with minibars and coffee/tea makers. 50-inch Smart televisions come with satellite channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Arawa Park Hotel. During your stay, you're just a quick walk from Racing Rotorua. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness, spaciousness and comfy beds
  • Just a 2-minute drive from Polynesian Spa and 7 minutes from Skyline Rotorua
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the luxury Arawa Park Hotel. Self parking is free.

This 4-star Rotorua hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.
Atrium Restaurant – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: NZD 30 to 30 for adults and NZD 15 to 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atrium Restaurant

Things to do

  • Gym

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Ceiling fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 2.00 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 30 to 30 for adults and NZD 15 to 20 for children
  • Credit card charges are subject to a surcharge of 2.00 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses geothermal energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Rotorua Rydges
Rydges Rotorua Hotel
Rydges Hotel
Rydges Hotel Rotorua
Rydges Rotorua
Rotorua Rydges Hotel
Rydges Rotorua Hotel Rotorua
Rydges

Arawa Park Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 246 out of 1003 reviews
Rating 8 - Good. 353 out of 1003 reviews
Rating 6 - Okay. 230 out of 1003 reviews
Rating 4 - Poor. 109 out of 1003 reviews
Rating 2 - Terrible. 65 out of 1003 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sydney

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Large room size was excellent! Just wish plates & silverware were available.
Stayed 1 night in Jun 2025

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Would be helpful to have some cutlery and plates in the unit apart from that it was great clean and tidy and warm housekeeping do a great job
Stayed 3 nights in May 2025

8/10 Good

Swetha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Ronnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

6/10 Okay

Raymond

Stayed 1 night in May 2025

10/10 Excellent

Philip Edgar

Travelled with family
Liked: Cleanliness, staff & service
Our stay was great - sure the room was dated but excellent value for money.
Stayed 1 night in May 2025

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in May 2025

8/10 Good

Pam

Stayed 1 night in May 2025

8/10 Good

Faiza

Stayed 1 night in May 2025

8/10 Good

Leonie

Attention to Detail Arawa Park

We have stayed at this hotel before, so knew it would suit our requirements for an overnight stay. The place is rather old fashioned, but has large comfortable warm rooms, great shower and bed. Would stay here again. The only thing we did notice is the dirty meal tray/plates that were never cleared away, that had been left in the corridors outside rooms of previous occupiers, not a good look.
Stayed 1 night in May 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, excellent dining options.
Stayed 1 night in May 2025

10/10 Excellent

Sandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Elias

Stayed 1 night in May 2025

4/10 Poor

Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find Better Alternatives

I feel this property isn't well-maintained. Bathrooms don't feel clean and the room we got, which faced the park/parking lot, didn't have a good window insulation. That meant that air entered the room through the old windows, and the A/C didn't work half of the time, and the heater in the room was turned on. The bed felt more like a double than a queen size but regardless, my back hurt after sleeping one night. By comparison, Hana Lodge is top-notch and not that much more expensive.
Stayed 1 night in May 2025

10/10 Excellent

Sriram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spacious rooms and the professional decor at the restaurant. Loved the breakfast options.
Stayed 1 night in May 2025

8/10 Good

Susan, Auckland

Liked: Cleanliness, staff & service
The stay was good, helpful staff and a good position. A very special mention to the room service, the food was delicious, we had it both nights and everything was fabulous. The quality was one of the best I’ve had anywhere..Thanku Chef!!
Stayed 2 nights in May 2025

2/10 Terrible

ji

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Garth

Travelled with partner
Liked: Staff & service, amenities
Grand design, showing it's age a little. Very comfortable bed. Solid 4 star rating
Stayed 1 night in May 2025

2/10 Terrible

Amrik

Disliked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Enjoyed our meals - dinner and breakfast. Food was well prepared, tasty and well presented. Building was comfortable and clean, if a bit tired.
Stayed 1 night in May 2025

4/10 Poor

K M

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Tired, Dated Basic - a 3 out of 10

Was disappointed with the room - certainly not DELUXE as stated - more like meagre or hardly good enough. Beds were old and saggy - doesnt have some of the things mentioned - no free toiletries, no mini bar, no coffee/tea maker (just some sachets and those supplies were meagre and not replenished - 4 teabags and tiny pottles of milk for 2 days for 2 people. No toaster plates, cutlery or even a dish cloth in the kitchenette. You have to order them from the dining area. Photo's shown are very deceiving - Certainly no flowers on nice bedside tables, no cushions on chair or cute books as shown in the photos. Just the very bare minimums. Lots of scuffed paintwork, worn, moldy or rusty bits in the bathroom Certainly not an 8 out of 10 rating -more like a 3 out of 10 level as it is tired dated and basic.
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, amenities
The room was large with two king size beds. It was very clean. I liked the spa bath although the jets didn’t work. When I enquired at reception they said they are not fixing the spa baths. It would not be expensive to get a registered electrician to fix several baths at the same time. The QR code for room service didn’t work and there was no menu in the room. The food was really good when it was delivered although the person in room service was ambivalent. I was happy with my stay overall. I have stayed there before. An enjoyable stay overall.
Stayed 2 nights in May 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Room was huge with 2 queen beds & plenty of room to move around! Beds were very comfortably & water pressure in shower was perfect. Quick 5 min drive to centre of town or a 20-25 min walk. Service of staff was excellent. I would definitely stay here again.
Stayed 2 nights in May 2025

8/10 Good

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Rui

Travelled with family
Stayed 1 night in Apr 2025