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Best Western Plus Lackland Hotel & Suites

2.5 star property

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Photo gallery for Best Western Plus Lackland Hotel & Suites

Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Lobby
Property amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Laundry

Explore the area

View in a map
3635 Crooked Trail, San Antonio, TX, 78227
  • Place, Lackland Air Force Base
    ‪2 min drive‬
  • Place, Lackland Air Force Base Visitor Center
    ‪3 min drive‬
  • Place, San Antonio SeaWorld
    ‪11 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(60 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.0 out of 10
Wonderful
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Oversized Room)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Oversized Room)

8.6 out of 10
Excellent
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(5 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Kitchenette (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Kitchenette (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Hampton Inn & Suites San Antonio Lackland AFB SeaWorld

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 1,035 reviews
The price is €78
includes taxes & fees
13 Oct - 14 Oct
Hampton Inn & Suites San Antonio Lackland AFB SeaWorld

About this property

Best Western Plus Lackland Hotel & Suites

Hotel in San Antonio with free breakfast and fitness centre
Along with an indoor pool, this hotel has a fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and concierge services are on-site.
Best Western Plus Lackland Hotel & Suites offers 77 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and hairdryers.

This San Antonio hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Plus Lackland Hotel & Suites. During your stay, you'll be close to Lackland Air Force Base. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 4-minute drive from Lackland Air Force Base Visitor Center and 9 minutes from Lackland Air Force Base
Best Western Plus Lackland Hotel & Suites offers its guests an indoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

A business centre and a meeting room are available. A vending machine, tour/ticket assistance, and concierge services are also featured at the business-friendly Best Western Plus Lackland Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this San Antonio hotel.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Atrea
Atrea Hotel
Best Western Atrea
Best Western Plus Atrea
Best Western Plus Atrea Hotel
Best Western Plus Atrea Hotel San Antonio
Best Western Plus Atrea San Antonio
Best Western Plus Lackland Hotel San Antonio
Best Western Plus Lackland Hotel
Best Western Plus Lackland San Antonio
Best Western Plus Lackland

Best Western Plus Lackland Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1009 reviews
Rating 8 - Good. 225 out of 1009 reviews
Rating 6 - Okay. 100 out of 1009 reviews
Rating 4 - Poor. 44 out of 1009 reviews
Rating 2 - Terrible. 41 out of 1009 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Estella

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We travel a lot and have not had such a bad experience with the rate we paid could have stayed elsewhere. The pictures fooled me! Check in was great but my room had no shower curtain, no towels, and one of my beds had stains. When coming back at night the side doors didn’t work a minor inconvenience but the worst was being woken up at 6am from kids literally running for 2 hours above us. I should have stayed else where I will never stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Svitlana, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Melo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were there for our sons graduation the room was not clean when given to us the bathroom was dirty the blankets were dirty our room did not have towels I have to go to the front desk to request towels and while I was there had to go to the front desk 4 times to get my key activated
Stayed 3 nights in Jun 2025

6/10 Okay

Juan J. Guerrero

Stayed 1 night in Jun 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t recommend

This hotel desperately needs to be renovated. Wall at bottom of shower was old and paint was worn off. Our room was not cleaned well, however, most of this is due to it badly needs renovation. Bed very uncomfortable;mattress very hard. Hotel staff was nice and friendly. Hotel definitely needs a facelift.
Stayed 4 nights in Jun 2025

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Maricellis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff were very courteous and welcoming, the cleanliness of the hotel room and its location did not meet our expectations based on previous guest reviews. Many earlier reviews mentioned clean rooms, comfortable beds, and a nice location, but unfortunately, that was not our experience. We would only recommend this hotel if you’re looking for a low-budget option and are willing to compromise on comfort and cleanliness. Pros: Pleasant-smelling hallways, courteous staff Cons: Old towels, hard beds, lack of cleanliness in the room, and a less convenient location
Stayed 1 night in Jun 2025

8/10 Good

Ambreen

Travelled with family
Liked: Amenities
Good
Stayed 1 night in Jun 2025

4/10 Poor

Anita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Serious cockroach infestation in this hotel! They’re all over in the bathroom floor at night. Also, I was requesting 2 rooms next to each other with my children. We didn’t even get a room on the same floor with my kids. I got the room key next to my kids room, but some other family was already in the room . Double booked the room. Just imagine when we were walking in the room and someone already living there. Horrible! Next day, my laundry bag with all of our clothes was picked up by someone and ended up in the trash bin behind the hotel. My son was digging in the trash to pick them out. Couldn’t found them. Management never called me with any explanation who and why trow our clothes in the truck. Absolutely horrendous experience in this place.
Stayed 3 nights in Jun 2025

10/10 Excellent

Areli

Stayed 1 night in Jun 2025

8/10 Good

Rose

Travelled with family
Liked: Staff & service, room comfort

Good

Our stay was fine. The breakfast was good and the guest customer service was excellent. Laundry machines worked well and didn’t leave any weird smells. There was a machine out of order though. My kids enjoyed the pool and hot tub. Bathroom could have used some tidying up where the door and the tub met. Microwave worked. Fridge wouldn’t get cold enough. We ended up not using it. There were cockroaches in our room that we noticed on day 2 of our stay. We didn’t mention to the front office since we were leaving the next morning.
Stayed 3 nights in Jun 2025

6/10 Okay

Adrianna

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Shower was very dirty and housekeeping kept forgetting to leave us clean towels. Other than that, the front staff was very friendly. It was in a great location to the Air Force base. I appreciate that the hotel provided us with the Air Force base directions , where to park and what to expect at graduation/parade- I found that information very helpful!
Stayed 3 nights in Jun 2025

10/10 Excellent

Sabino

Stayed 1 night in Jun 2025

8/10 Good

Joseph

Liked: Cleanliness
Okay
Stayed 4 nights in Jun 2025

8/10 Good

Luis

Liked: Staff & service, room comfort
It was a very nice hotel ,showers didn’t have a shower curtain and water spilled all over but not a deal breaker
Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Clean & quiet room. The staff were phenomenally helpful and thoughtful. I didn’t have to ask for help on how to navigate the area for my daughter’s graduation, they not only explained routes and times, but had maps printed with exact locations for parking. They also moved their morning breakfast time to accommodate those of us who were there for our grads. The whole hotel team made the experience very stress free!
Stayed 3 nights in Jun 2025

2/10 Terrible

luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s not a clean
Stayed 3 nights in Jun 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to where we needed to attend the graduation.
Stayed 4 nights in Jun 2025

10/10 Excellent

Paul R Jones, Jr Nancy Leah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the Lackland Air Force Base. I recommend it for those needing a place to stay during graduation ceremonies. The staff are very friendly.
Stayed 5 nights in Jun 2025

8/10 Good

Alixa

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

peter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Hotel needs to be updated… it’s not even very clean.. hair from other people etc. found on the bed etc. recommend you find other hotel..
Stayed 1 night in Jun 2025

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Billy

Stayed 3 nights in May 2025

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025