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Hotel Riu Palace Maspalomas - Adults Only

5.0 star property

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Reception
Junior Suite, Balcony, Garden View (Superior) | Minibar, iron/ironing board, free WiFi, bed sheets
Porch
2 outdoor pools, pool umbrellas, pool loungers
Junior Suite, Balcony, Garden View (Superior) | Minibar, iron/ironing board, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • 24/7 front desk

Explore the area

Map
Avenida de Tirajana, s/n, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Maspalomas Dunes
    ‪3 min walk‬
  • English Beach
    ‪14 min walk‬
  • Yumbo Shopping Center
    ‪17 min walk‬
  • Las Palmas (LPA-Gran Canaria)
    ‪27 min drive‬

Room options

View all photos for Junior Suite, Balcony, Garden View (Superior)

Junior Suite, Balcony, Garden View (Superior) | Minibar, iron/ironing board, free WiFi, bed sheets

Junior Suite, Balcony, Garden View (Superior)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Balcony

Minibar, iron/ironing board, free WiFi, bed sheets

Standard Double Room, Balcony

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Sea View

Minibar, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, Balcony, Garden View

Junior Suite, Balcony, Garden View | Minibar, iron/ironing board, free WiFi, bed sheets

Junior Suite, Balcony, Garden View

  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Double Room, Balcony (Swim-up & Adults Only) | Terrace/patio

Hotel Riu Palace Oasis

  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (658)
The price is €254
for 1 room
includes taxes & fees
22 Jun - 23 Jun
Hotel Riu Palace Oasis

About this property

Hotel Riu Palace Maspalomas - Adults Only

Elegant adults-only beach hotel with 2 outdoor pools
Catch some rays at the nearby beach or spend the day relaxing at Hotel Riu Palace Maspalomas - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Housekeeping is available on request.
Hotel Riu Palace Maspalomas - Adults Only offers 367 air-conditioned accommodations with minibars and complimentary bathrobes. Rooms open to balconies. Satellite televisions are provided.

This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Palace Maspalomas - Adults Only. During your stay, you're just a quick walk from Maspalomas Dunes. Enjoy features like free breakfast and free WiFi in public areas, plus 2 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include 3 restaurants, a poolside bar and 2 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages at the spa
  • Amenities include a car charging station, multilingual staff and a lift
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute walk from Maspalomas Dunes and a 3-minute drive from Yumbo Shopping Center
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hotel Riu Palace Maspalomas - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a health club, a steam room and a garden. A complete renovation of Hotel Riu Palace Maspalomas - Adults Only was completed in July 2021.

This 5-star San Bartolomé de Tirajana hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Main restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Krystal – This theme restaurant specialises in Fusion cuisine and only serves dinner. Reservations are required. Open selected days.
Pool Restaurant – This theme restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Lobby bar / Lounge bar – On-site lobby lounge. Guests can enjoy al fresco dining (weather permitting). Open selected days.
Poolside bar – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting). Open selected days.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Electric car charging station on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Krystal
  • Lobby bar / Lounge bar
  • Main restaurant
  • Pool Restaurant
  • Poolside bar

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Bicycle storage
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Health club
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Hair salon
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Renovated entire property - July 2021
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas San Bartolome de Tirajana
Maspalomas Palace Hotel
Maspalomas Palace Riu
Maspalomas Riu Palace Hotel
Riu Maspalomas
Riu Maspalomas Palace
Riu Maspalomas Palace Hotel
Riu Palace Maspalomas
Riu Palace Maspalomas San Bartolome de Tirajana
Riu Maspalomas Adults Only
Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas Adults Only
Hotel Riu Palace Maspalomas - Adults Only Hotel

Hotel Riu Palace Maspalomas - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 289 out of 426 reviews
Rating 8 - Good. 109 out of 426 reviews
Rating 6 - Okay. 18 out of 426 reviews
Rating 4 - Poor. 5 out of 426 reviews
Rating 2 - Terrible. 5 out of 426 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many, many great points about this resort. The staff, the food, the showers, everything was great. The reason for only four stars instead of five is because there is a mandatory rule that men must wear trousers to eat inside any restaurant and this was not explained before arrival. Women can wear any length of dress, skirt or shorts but men must be in full length trousers. Only having the one pair that I flew in left me with little options. If you have such strict rules, make sure guests know about it before arriving so I could have packed more appropriately. I’ve checked the booking process and all correspondence and nothing was ever mentioned. I spoke with management while there and the reply I got was, “we need to think about the other guests” but there was just a shrug of the shoulders when I said it was one clear rule for men and another for women which wasn’t fair. It was an annoyance but it didn’t ruin the holiday which was great. Just wish you’d either change the archaic “men have to wear trousers” rule or let guests know who book through Expedia that these are the rules.
Stayed 7 nights in Mar 2025

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Flaviano, Carbonera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 5 nights in Feb 2025

8/10 Good

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautifully clean hotel, and staff were, mostly, very friendly. The location is excellent for exploring the dramatic dunes. There was a very good selection of high quality food, and I particularly liked the healthy/vegetarian corner of the buffet. There are two restaurants that you can book into, which was a nice touch, although choice is restricted there, particularly for non-meat eaters. Having a heated pool was really good for the time of year I was there (Jan). The gym was basic but offered enough for me with bikes, crosstrainers and treadmills with some weight machines. I found it very disappointing that such a luxury hotel would charge me (50 euro) to use the in-room safe. This has been complained about by many other reviewers and the hotel just seem to ignore it. I was also not impressed that, although half-board, I had to pay for water with my evening meal. The water in the bathrooms is signed as non drinkable and you have to pay for a bottle of water from the mini bar. This feels like cheap tactics that you wouldn't expect from a quality hotel, and concerning in a hot country. The only water fountain is at the gym.
Stayed 10 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable hotel
Stayed 14 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

7 Day Winter Subshine Break

We choose to visit Gran Canaria every year late January and stayed at this hotel for the first time for a change. The hotel is in excellent condition and offers all the luxuries you would expect from a 5 star hotel. The buffet breakfast and dinner offered lots of choice and overall was very satisfactory. We requested a sea view room on the right side of the hotel to enjoy the afternoon and evening sun which we received. The pool areas were very nice with plenty of sun beds and shade if required. The staff were all very pleasant and polite and added to our stay. There are plenty of bars and restaurants nearby should you wish to go out. Plus it is a 25 minute walk to playa Del Ingles beach and a 40 minute walk across the dunes to Meloneras which has some nice lunch options. Our only moan was we thought the evening entertainment started and finished too early and clashed with dinner. Bearing in mind this is an adult only hotel a bit later finish would be better. However overall a very nice hotel and would certainly return.
Sunset over Meloneras in the distance
Stayed 7 nights in Jan 2025

10/10 Excellent

Jacobus

Travelled with partner
Liked: Amenities
Amazing hotel and service
Stayed 8 nights in Jan 2025

6/10 Okay

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities

Un palace ?

Nous avons été déçu par notre chambre. Elle été située en rez de chaussée exposée nord. Il y faisait froid (18/19°) et pas de chauffage ! La réception nous a dit qu'il n'y avait pas de chauffage aux Canaries ! Nous avons dû de mander deux couvertures et mon conjoint est tombé malade. Nous connaissions cet hôtel et pensions que pour un cinq étoiles nous aurions un meilleur service. Un hôtel 5 étoiles doit être parfait !
Stayed 10 nights in Jan 2025

10/10 Excellent

Maria de los angeles Romano, reston

Travelled with partner
Liked: Amenities
The food in all the restaurants of the hotel is high quality and with great variety. The staff is really friendly and well trained, service is amazing.
Stayed 7 nights in Dec 2024

10/10 Excellent

NICHOLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fabulous hotel couldn’t fault anything one of the best hotels we have stayed in with a special thank you to all the staff for making our holiday so memorable
Stayed 10 nights in Nov 2024

10/10 Excellent

GRANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property in a great location. Buffett of a very high standard serving excellent breakfast and dinner.
Stayed 2 nights in Nov 2024

4/10 Poor

Nolan

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer services on departure

front desk. After paying for our room in two parts (due to issues with their faulty card machine), my partner was told that the payment hadn’t been processed, and they insisted we pay the full amount again, along with our food and drink expenses. Even after showing them the receipt and proof of payment, they continued to insist we hadn’t paid. Thankfully, I kept all the documentation, but instead of an apology, we received a dismissive “okay, we’ll take it off now.” It was handled terribly, as if we were criminals trying to get away with something. This encounter completely soured our experience, and I’ll never set foot in this hotel again. Other disappointing aspects included: 1. Noise in the Morning: The cleaning staff began rolling their trolleys on hard floors as early as 8:00 a.m., with loud echoes and chatter that woke guests up. Even on Sunday, they didn’t hold back, starting at 8:45 a.m. 2. Underwhelming Dining Experience: The breakfast and dinner buffets prioritized quantity over quality. Bread and pastries seemed store-bought, eggs were overcooked, and yogurt was an unappealing, gloopy blob. The coffee—whether cappuccino or café con leche—was undrinkable. Booking a la carte restaurants was impossible for days after arrival, adding to the frustration. 3. Lack of Basic Amenities: In the room, we had no complimentary bottled water, and we had to pay extra to use the safe. These are basic expectations for a five-star hote
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The food was absolutely outstanding! The pool was gorgeous and so was the view of the magnificent dunes!! Definitely coming back!
Stayed 4 nights in Oct 2024

8/10 Good

Tiina

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotlessly clean and very well-maintained. The room was nicely appointed. The staff were all very friendly and accommodating. A few of them had more limited English skills but nothing that Google translate couldn't take care of. The food choices were very good but beware of limited seating times at the restaurants other than the buffet. The pool areas are lovely and the hotel provides great access to the Maspalomas dunes and the Playa del Ingles.
Stayed 5 nights in Sep 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Brian

Stayed 5 nights in Jun 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful hotel that could improve the food

This was probably our 6th or 7th time staying here and it is still a stunning hotel. The rooms are comfy and spacious with large terraces, the staff are truly exceptional in every way. The pool is lovely and the prices of wine etc are all very fair. One thing had let it down for us this year and that is we feel the quality of the food has deteriorated a little. Even the speciality restaurants, which are beautiful, the food was not quite up to scratch. Meat was often tough or tasteless and most desserts were inedible. Salads were great and there were occasional flairs but in general disappointing. Their emphasis seems to be on quantity rather than quality.
Stayed 8 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper five star hotel in every way. Loved the wide range of food and swimming pools.
Stayed 3 nights in Apr 2024

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities, room comfort

Great Hotel

Staff were helpful Room comfortable with balcony and pool view Buffet breakfast good and had almost everything Buffet dinner had big variety Went to the 2 speciality restaurants Krystal and Oasis which were superb. Rib eye steak on hot stone at Oasis was excellent
Stayed 5 nights in Mar 2024

4/10 Poor

Ravinder

Stayed 5 nights in Feb 2024