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Grupotel Orquidea

4.0 star property

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Photo gallery for Grupotel Orquidea

Exterior
On the beach, black sand, beach volleyball
In-room safe, desk, free WiFi, bed sheets
Restaurant
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Spa
  • Pool
  • Gym
  • Laundry

Explore the area

Map
Viejos Tendereteros S/N, Urb. Bahía Feliz, San Bartolomé de Tirajana, Las Palmas, 35100
  • San Agustin Beach
    ‪3 min drive‬
  • Yumbo Shopping Center
    ‪9 min drive‬
  • Maspalomas Dunes
    ‪11 min drive‬
  • Las Palmas (LPA-Gran Canaria)
    ‪17 min drive‬

Room options

View all photos for Double Room, Balcony (2 Adults + 1 Child)

In-room safe, desk, free WiFi, bed sheets

Double Room, Balcony (2 Adults + 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony (2 Adults + 2 Children)

In-room safe, desk, free WiFi, bed sheets

Double Room, Balcony (2 Adults + 2 Children)

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Sea View (2 Adults + 1 Child)

Balcony view

Double Room, Balcony, Sea View (2 Adults + 1 Child)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

In-room safe, desk, free WiFi, bed sheets

Double Room, Balcony

8.8 out of 10
Excellent
(11 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Sea View

Balcony view

Double Room, Balcony, Sea View

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Sea View (2 Adults + 2 Children)

Balcony view

Double Room, Balcony, Sea View (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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  • All-inclusive
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The price is €147
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includes taxes & fees
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About this property

Grupotel Orquidea

Family-friendly hotel on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grupotel Orquidea's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Grupotel Orquidea offers 255 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include sports massages, Swedish massages, facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

During your stay at Grupotel Orquidea, you're just a quick walk from Bahía Feliz. Features include free WiFi in public areas, plus 4 outdoor pools and 3 restaurants.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and 2 bars/lounges
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Treat yourself to manicures and pedicures, facials or aromatherapy at the spa
  • Amenities include a front desk safe, 2 meeting rooms and laundry facilities
  • On-site recreation includes a gym, a sauna and volleyball
  • 10 minutes by car from San Agustin Beach and 12 minutes from Yumbo Shopping Center
Some rates at Grupotel Orquidea are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grupotel Orquidea offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

There are 2 meeting rooms available. A children's pool, a fitness centre, and a terrace are also featured at the family-friendly Grupotel Orquidea.

This 4-star San Bartolomé de Tirajana hotel is smoke free.

Grupotel Orquidea has 3 restaurants on site.

All-inclusive details

All-inclusive room rates at Grupotel Orquidea are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Orquidea Hotel San Bartolome de Tirajana
Orquidea San Bartolome de Tirajana
Orquidea Hotel BAHIA FELIZ
Orquidea Hotel
Orquidea BAHIA FELIZ
TUI FAMILY LIFE Orquidea Hotel San Bartolome de Tirajana
TUI FAMILY LIFE Orquidea San Bartolome de Tirajana
TUI FAMILY LIFE Orquia Bartol

Grupotel Orquidea Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 68 out of 135 reviews
Rating 8 - Good. 51 out of 135 reviews
Rating 6 - Okay. 13 out of 135 reviews
Rating 4 - Poor. 0 out of 135 reviews
Rating 2 - Terrible. 3 out of 135 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

laima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel stay

Everything was great.
Stayed 4 nights in Mar 2025

8/10 Good

Denise

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family orientated. Entertainment was excellent. Room maintenance was very efficient when there was an issue. Negative aspect, dietary requirements of gluten and lactose intolerance, no choice cf fresh cakes or pastries available.
Stayed 7 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

The hotel was very large and had a lot of facilities. There were several pools and to a decent depth. The cleaning staff, especially Inma, were all delightful and did a great job. They even let me practice my Spanish with them! The arcade was good fun and open quite late of an evening. The breakfast was varied and well-cooked. Breakfast included is a must! You get a wrist band to show the staff what you are entitled to. One of the best things about the stay was the transport links. There's a bus stop almost immediately outside the front of the hotel (1 min walk if you want to be specific). You can get to the whole island that way.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I appreciated that it was a 'family' hotel, I would have preferred that one of the three pools available was adult-only. The exercise classes (and their 'leaders') were great, the table-waiting and cleaning staff were fabulous, and the food available was always excellent.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mum and I had a fantastic time on our winter break at Gruptoel Orquieda. The staff we encountered were wonderful and we were lucky enough to get an upgrade to a sea view room. There were plenty of amenities for adults available. Lots of choices at the buffet. Only improvement, could be the showerheard quality as you were unable to change its setting and it has a "fire hose spray" feel to it. The beach was so peaceful and quiet and there were plenty of sunbeds available with sea views! Overall and incredible experience!
Stayed 4 nights in Jan 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

This resort and room exceeded our expectations. Everything is great including location (unless you want to be in the busy downtown). The only problem is parking as there is no dedicated parking. Would stay again for sure!
Stayed 3 nights in Jan 2025

8/10 Good

Muzy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to stay in, good selection of food for all inclusive, easy to travel to other areas and good swimming pools
Stayed 5 nights in Dec 2024

10/10 Excellent

Valentin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

George

Stayed 1 night in Nov 2024

10/10 Excellent

Yuriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not expect such a nice reaort. Excelent breakfast! Everything! Neraby beach walk. All perfect and memorable!
Stayed 1 night in Dec 2024

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and staff very friendly
Stayed 14 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went on a family holiday. Hotel is great for kids and has a lovely outlook to the sea
Stayed 7 nights in Sep 2024

10/10 Excellent

Mercedes Judith, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very very happy with this Hotel Orguidia .. I feel in another plane ..Thank You to all staff ,, Gracias fue una experiencia maravillosa todo functiona como un reloj suizo .. Un paraíso en la tierra,, Mercedes Biosca 9/1 al 9/5 , 2024
Stayed 4 nights in Sep 2024

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Brooke

Stayed 5 nights in Mar 2024

8/10 Good

veerle, Brooklyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Holiday totally ruined. Avoid!

Beware they will try to charge ridiculous made up fees for everything. Food at the restaurant is horrible and reception staff completely arrogant and unwilling to help. AC wasn't working. Only positive aspect is the view from the room. But I would definitely not come back given the arrogance and the way I was treated which ruined my whole stay.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was spotless, the food was great and the staff were very helpful.
Stayed 5 nights in May 2019

10/10 Excellent

David

Stayed 3 nights in Apr 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Den blomstrande Orquidea

Hotel Orquidea har ett fantastiskt läge och är mycket omtyckt av många gäster som återkommer regelbundet. Jag är en av dem som tidigare kom med min man och nu ensam. Vi var alltid nöjda med rum, personal, måltider och underhållning. Nu var jag ensam i mars och fick ett rum på sjätte våningen med den bästa utsikten över Atlanten. Inma Bolanos som är serviceansvaring på detta plan tog hand om mig och skapade en väldigt trevligt familjär stämning. Inma är proffs, städar snabbt och nogrann i varje detalj och dessutom är mycket karismatisk. Hon gör sitt bästa att nöja gäster. Jag vill också nämna annan servicepersonal som jag träffat som Jose och Gilberto. På Orquideas restaurang kan man äta goda frukost- lunch och middagsbufeer. Kökspersonal är väldigt snäll och bemöter gäster med ett fint leende trots arbetsstress och köksvärme. Jag vill beröma Dris som tillagar äggrätter och Angelo som sköter tillagning av fiskrätter. På Orquidea finns det mycket aktiviteter både för små och stora. Jag tränar ofta på gym där Candy sköter om lokalen och trevligt bemöter människor. På kvällarna kan man avnjuta av varierande underhåll med sång, dans, flamencoshow, cirkusakrobatik och disco. Hotellets verksamhet leds bland annat av biträdande direktören Ulrica Andersson som ser till att Orquidea blomstrar på den vackra ön. Ulrica är mycket omtyckt av både gäster och hotellpersonal. På Orquidea kan man inte ha tråkigt eller vara missnöjd därför jag ger det hotellet 5 stjärnor sammanlagt.
Stayed 12 nights in Mar 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Miriam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal maravilloso. Super preparado para familias
Stayed 7 nights in Mar 2025