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Best Western Plus Hacienda Hotel Old Town

Property class: 3

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, pool loungers
Terrace/patio
Breakfast area
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4041 Harney St, San Diego, CA, 92110
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Hacienda Hotel Old Town

This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas, a free airport shuttle and a free cruise terminal shuttle are also provided. Other amenities include a bar/lounge, a hot tub and self parking. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. 40-inch flat-screen televisions come with pay-per-view films. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a weekly basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Best Western Plus Hacienda Hotel Old Town's great location. During your stay, you're just a quick walk from Old Town San Diego State Park. Enjoy features like free WiFi in public areas, a free round-trip airport shuttle and free train pick-up service.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Enjoy Mexican cuisine while dining at Old Town Tequila Factory
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • 8 minutes by foot from Old Town San Diego State Park and a 3-minute drive from Mission Bay
  • Free airport, railway station and cruise terminal shuttle service
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool, a hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 3003 square feet (279 square metres) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. A roundtrip airport shuttle during limited hours, A cruise ship terminal shuttle and A train station pick-up shuttle are free. For a fee, parking is available.

This 3-star San Diego hotel is smoke free.

Old Town Tequila Factory – This restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Free train station drop-off
  • Parking on site (USD 30 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal, airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 30 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Hacienda Hotel Old Town offers transfers from the cruise terminal, airport and train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1099 out of 1977 reviews
Rating 8 - Good. 414 out of 1977 reviews
Rating 6 - Okay. 260 out of 1977 reviews
Rating 4 - Poor. 113 out of 1977 reviews
Rating 2 - Terrible. 91 out of 1977 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Hector

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was ok but went I check in a black skinny guy was very rude and my room wasn’t ready by 4:45 pm and went i arrived at :11:30 I ask if is possible check early and the says come back on 1/1/2 hours and will be ready and never happened so I missed my appointments
Stayed 1 night in Jan 2026

10/10 Excellent

CYNTHIA, SONORA

Stayed 2 nights in Jan 2026

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not your ordinary hotel, there are several small buildings that make up the facility. It's a beautiful setting. Our room was large and clean. The staff was very helpful.
Stayed 2 nights in Jan 2026

8/10 Good

martin, Chestnut Hill

Stayed 4 nights in Jan 2026

10/10 Excellent

Joshua

Stayed 1 night in Jan 2026

8/10 Good

Jim

Wonderful but the heater didn't seem to work at 72 degrees.
Stayed 1 night in Jan 2026

10/10 Excellent

Marcia

Liked: Cleanliness
Location was outstanding. Room was clean. Couldn't believe the cost for what you get. Would stay every chance I got
Stayed 1 night in Jan 2026

8/10 Good

Donovan

Liked: Cleanliness, amenities
Great location
Stayed 5 nights in Dec 2025

10/10 Excellent

Claudia Matthew

Perfect place to explore Old Town.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was great like always great staff very quick to getting our room
Stayed 1 night in Jan 2026

10/10 Excellent

Leigh-Ann

Liked: Cleanliness, staff & service, amenities
Very attractive hotel! Jeff, shuttle van driver to airport was incredibly kind and helpful. Only issue: Long line and wait to check-in even though it was several hours after check-in time. However, Super close to Old Town with multiple souvenir stores and restaurants. Easy to get complimentary coffee, tea, water. I would love to return to this hotel and will do so, if I am in San Diego again.
Stayed 1 night in Jan 2026

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was clean. Staff was very nice and friendly.
Stayed 2 nights in Jan 2026

8/10 Good

Knute

Liked: Cleanliness, staff & service, amenities
The room was not spotless, but I'm pretty easy going about some of that. It was cleaned up better after the first night. The staff was great.
Stayed 3 nights in Jan 2026

10/10 Excellent

patricia

Stayed 1 night in Jan 2026

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spacious resort. Nice heated pool with a beautiful view. Staff was friendly and attentive. We were in town for our family’s Marine graduation. This resort offered shuttling to MCRD, and also the airport and cruise drop off. There seemed to be a lack of communication between the hotel and the drivers. Be absolutely sure you book the shuttle a day in advance. I did and they still weren’t able to do airport pick up. Not a good start as the only other option is uber/taxi. The bus system isn’t close. If you don’t have a car you will be stuck to the walkable parts. Old Town is beautiful and very walkable and safe however. Lots of nearby shops and Mexican restaurants!
Stayed 3 nights in Jan 2026

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities
Staff were very rude to my wife they actually made her cry and also we had a broken fire alarm so in case there was a fire we would not known
Stayed 7 nights in Jan 2026

10/10 Excellent

David

Stayed 2 nights in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

6/10 Okay

Christopher

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Glenna

Travelled with family
Liked: Cleanliness, amenities
Rooms were clean. Staff very helpful and accommodating. They had a lot going on with MCRD graduation and they handled it all wonderfully. Some updating is needed but the atmosphere and over all cleanliness was wonderful.
Stayed 5 nights in Jan 2026

6/10 Okay

Gerardo

Travelled with family
Liked: Staff & service
.
Stayed 1 night in Jan 2026

10/10 Excellent

Christien Daniel, Rancho Cucamonga

Liked: Cleanliness, amenities
The check-in process was quick and easy. They thoroughly explained how to get to my room and they were very friendly. The property is beautiful, and perfectly located, and the room was clean and very cute.
Stayed 1 night in Jan 2026

4/10 Poor

MARIO, Stevenson Ranch

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff had poor service,
Stayed 1 night in Jan 2026

4/10 Poor

Minerva

Travelled with family
Disliked: Room comfort
The hotel itself is beautiful. The location can't be beat! But, the walls are so thin. We didn't sleep well at all because the upstairs neighbors were walking around and we could hear everything. Our next door neighbors television; they were watching family feud. Breakfast was good but when we arrived almost everything was out. We arrived an hour before the set end time. Definitely did not work for us, but I can see the appeal of staying there.
Stayed 1 night in Jan 2026

2/10 Terrible

Sandra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Noisy. I could hear children's footsteps all night long. The room door was difficult to open.
Stayed 1 night in Jan 2026

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