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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Exterior
Aerial view
Coffee shop

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
999 Ashford Avenue, San Juan, 00907
  • Place, Condado Beach
    ‪1 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Place, Distrito T-Mobile
    ‪18 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(27 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Oceanfront

8.0 out of 10
Very good
(77 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed, Oceanfront

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

7.4 out of 10
Good
(45 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Oceanfront

7.6 out of 10
Good
(65 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 331 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

Similar properties

Beach nearby, beach towels
Hilton Garden Inn San Juan Condado
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 1,161 reviews
The price is €194
includes taxes & fees
9 Nov - 10 Nov
Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

Beach resort with 2 restaurants and 2 outdoor pools
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants and a 24-hour gym are available.
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, kayaking and a playground
  • Guests have great things to say about the location and the pool
  • Steps from Condado Beach and 9 minutes on foot from Parque La Ventana al Mar
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:00 AM.
The Condado Plaza Hotel has 2 restaurants on site.
Starbucks – This coffee shop only serves light fare. Open daily.
Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Reviews

The Condado Plaza Hotel Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 842 out of 1792 reviews
Rating 8 - Good. 368 out of 1792 reviews
Rating 6 - Okay. 310 out of 1792 reviews
Rating 4 - Poor. 130 out of 1792 reviews
Rating 2 - Terrible. 142 out of 1792 reviews

Reviews

10/10 Excellent

Cyd Dalis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar frente al mar. Buen servicio.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have a good beach.
Stayed 1 night in Aug 2025

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
Unfortunately, the water pressure in the bathroom sink in our room was horrible and took a long time for water to get warm or hot. Do not like refrigerator in bathroom. Rooms need to be upgraded. As for the staff, they were great. Restaurant closed for some reason.
Stayed 2 nights in Jul 2025

10/10 Excellent

JULIO

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Taina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this hotel because my dad used to bring us here when we were kids, so I have a lot of great memories. Back in the 80s-90s, this was a true five star hotel. Nowadays, it's a little beaten up, no longer has a casino, and its restaurants have closed. But the pools are really nice and the ocean view rooms are lovely. Also, the Garden Inn that's on the lagoon side was part of the Condado Plaza - the only restaurants remaining are on that side.
Stayed 4 nights in Jul 2025

8/10 Good

Ana Hilda, Saint Charles

Liked: Cleanliness, staff & service, property conditions & facilities
La puerta de la Entrada del cuarto necesita reparacion.
Stayed 11 nights in Jul 2025

10/10 Excellent

EUNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Close to the beach. Staff were friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandro, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it would be coming back near everything food nightlife shopping…
Stayed 4 nights in Jul 2025

8/10 Good

Dennis, Clearwater

Liked: Cleanliness, staff & service, amenities
Needs mayor remodel
Stayed 3 nights in Jul 2025

6/10 Okay

Lisa

Stayed 3 nights in Jun 2025

10/10 Excellent

Felix M, Olympia Fields

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to beach & pool & courteous staff all around. Gym facility & equipment needs to be upgraded.
Stayed 4 nights in Jul 2025

2/10 Terrible

Tameka

Stayed 4 nights in Jul 2025

2/10 Terrible

Urszula

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor property quality. Nothing like that mentioned on any misleading booking site. I have no idea how people are grossly miss grading this property. Uneasy feeling when you have security personnel on every floor due to broken security cameras for few days.
Stayed 1 night in Jul 2025

10/10 Excellent

Grace

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was excellent except of having only one elevator working that was my only complaint because it was aggravating at times.
Stayed 7 nights in Jul 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one thing I liked was the staff everyone kind, and helpful. The one thing I didn't like no room servive, or any menu or literature waiting on the bed or in room.
Stayed 5 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every single bit of it. The only thing that I never knew was that every time they come clean your room, they were charging you when you get the deposit they take it out of there. That was the only thing I didn’t like at least give me a heads up other than that the pool the beach the people was great. I’m taking another vacation there in about six months.
Stayed 6 nights in Jul 2025

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Customer service was amazing!
Stayed 4 nights in Jul 2025

6/10 Okay

Rosa

Travelled with family and small children
Liked: Cleanliness, amenities
Friendly staff, good environment however I personally think that the hotel needs to focus and improve on cleanliness, it needs to improve from the rooms to the parking lot. Example: elevators, parking lot are dirty. Our room was neglected it wasn’t clean properly. Also our room suffered a plumbing issue and we got water all over the room.
Stayed 6 nights in Jul 2025

10/10 Excellent

Eddie

Stayed 4 nights in Jul 2025

6/10 Okay

Joyce

Travelled with group
Disliked: Amenities, property conditions & facilities
Good location
Stayed 4 nights in Jul 2025

10/10 Excellent

Brian, SAINT CLOUD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boys and I had a great time here!
Stayed 7 nights in Jul 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this hotel. This is the second time we stay and love the ocean view and the access to the beach. This is a nice area to stay and walk around. Very close to old San Juan and the airport. Plenty of food options less than 5 minutes away.
Stayed 4 nights in Jul 2025

4/10 Poor

Steven

Travelled with family
Rooms need to be updated. Only one elevator working for the 7 day duration of my trip. Allows people from other hotels as well as locals to use hotel amenities. Pool and private beach packed with locals and other hotels.
Stayed 7 nights in Jul 2025

6/10 Okay

Maxine

Liked: Cleanliness
I liked that it’s big & have a lot of potential.. very beautiful hotel the pool area beach are beautiful room was decent but can use some upgrade the customer service didn’t really like… some was nice some was rude but we enjoyed our time in Puerto Rico
Stayed 3 nights in Jul 2025

10/10 Excellent

Joseph

Stayed 4 nights in Jul 2025