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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Coffee shop
Exterior
Aerial view
Beach/ocean view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
999 Ashford Avenue, San Juan, 00907
  • Place, Condado Beach
    ‪1 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Place, Distrito T-Mobile
    ‪18 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(29 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Oceanfront

7.8 out of 10
Good
(79 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed, Oceanfront

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

7.4 out of 10
Good
(46 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Oceanfront

7.6 out of 10
Good
(70 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 331 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

Similar properties

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4.4 out of 5, Excellent, 1,210 reviews
The price is €198
includes taxes & fees
15 Dec - 16 Dec
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About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Parque La Ventana al Mar
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants and a 24-hour gym are available.
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, kayaking and a playground
  • Guests have great things to say about the pool and the location
  • Steps from Condado Beach and 9 minutes on foot from Parque La Ventana al Mar
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:00 AM.
The Condado Plaza Hotel has 2 restaurants on site.
Starbucks – This coffee shop only serves light fare. Open daily.
Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Reviews

The Condado Plaza Hotel Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 869 out of 1846 reviews
Rating 8 - Good. 377 out of 1846 reviews
Rating 6 - Okay. 321 out of 1846 reviews
Rating 4 - Poor. 133 out of 1846 reviews
Rating 2 - Terrible. 146 out of 1846 reviews

Reviews

6/10 Okay

Jose Antonio G Li

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good area but poor cleaning. Bedsheets were dirty before we arrive on day one. And they were never change after maid services everyday. Also we received “clean” towels but it was dirty! Easy to check in and check out, staff is great but needs improvement on the cleaning.
Stayed 7 nights in Aug 2025

10/10 Excellent

Sasshai

Stayed 1 night in Aug 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is highly convenient as it resembles a village in itself.
Stayed 4 nights in Aug 2025

6/10 Okay

Francis

Travelled with family
Liked: Staff & service
Disliked: Amenities
The water was not hot and the beds are very low.
Stayed 3 nights in Aug 2025

10/10 Excellent

Orleanz

Stayed 2 nights in Aug 2025

6/10 Okay

Amanda

Disliked: Property conditions & facilities
The beach was dirty, my room had no hot water on my first night after a flight, we missed dinner because we could not shower and had to wait for maintenance, so we had to get room service, not the best first impression, the staff was unprofessional. Not happy with my stay and will no longer go to a Melia property
Stayed 4 nights in May 2025

8/10 Good

Jerrell

Stayed 3 nights in Aug 2025

10/10 Excellent

Briana

Stayed 2 nights in Jul 2025

8/10 Good

Anilza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Mariuxi Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Aug 2025

10/10 Excellent

Linroy E

Liked: Cleanliness, staff & service
Overall very satisfactory. Thank you.
Stayed 5 nights in Aug 2025

2/10 Terrible

iris

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience first day check in they overcharged me by 278.15 they said they would return it second day went downstairs again requesting my refund when I explained I wasn’t charging anything to my room I was just paying everything in cash. Then they did the refund. Third day no hot water elevators not working. My breakfast was so horrible eggs had a silver stain on it disgusting the pancakes were cold bacon looked raw. After paying for my breakfast I had to go out pay a uber to go elsewhere to eat. I will never stay at the CONDADO plaza ever again.
Stayed 4 nights in Aug 2025

8/10 Good

Haley

Liked: Staff & service
Disliked: Property conditions & facilities
The property isn’t bad it just needs to be updated the rooms look like the photos but it’s just outdated
Stayed 3 nights in Aug 2025

8/10 Good

Daniel

Stayed 1 night in Aug 2025

6/10 Okay

Jocelyne Abigail

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I stayed here for my trip while in Puerto Rico for the bad bunny residency. I booked the ocean front 2 queen room . Room itself was great and the view was amazing. We had a balcony as well. However, my low rating is due to staff and service. Stayed here for 4 nights not once was our room serviced. I had to call front desk to request towel exchange and even then it was hard to get someone on the phone. First time the towels never arrived and had to call again when. I was able to catch house keeping one day and had to request service and even then all they did was put new soap in the bathroom and took the trash didn’t bother with the beds sheets or towels. Front desk staff was rude and unwelcoming the women have an attitude and won’t even look at you while talking to you. If you ask them a question they give attitude and very short. Valet staff was a lot nicer and one specific guy i wish i got his name was the sweetest and welcoming since the moment my friend and i arrived and was a pleasure to speak to him everytime we saw him. The valet drop off is convenient for uber pick up/drop off. The walkable beach area was nice as well but very small definitely gets super busy fast during the day. But overall I wouldn’t stay here again.
Stayed 4 nights in Aug 2025

8/10 Good

Johanny Mejia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The lobby was nicely kept and so was the outside of the property. The pool area was great and well kept. The only complaint I have was the strong mildew odor as soon as we opened our room door and the mold on the bathroom ceiling. There were other small cosmetic things that the hotel can do better with replacing but we had a short stay and were barely at the hotel
Stayed 7 nights in Aug 2025

4/10 Poor

AL-Nisa, Yonkers

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

tonya upchurch

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star. Room was clean, ocean veiw, staff was friendly, pool area clean, food at pool side was also good.
Stayed 4 nights in Aug 2025

6/10 Okay

Oscar

Liked: Staff & service
This is a special place for me and my family
Stayed 9 nights in Aug 2025

10/10 Excellent

Leticia

Stayed 1 night in Aug 2025

2/10 Terrible

Marinelly

Stayed 4 nights in Aug 2025

10/10 Excellent

Deborah C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, friendly staff, beautiful pools and nice lagoon with wildlife.
Stayed 2 nights in Jul 2025

10/10 Excellent

Hannah

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay there! Beautiful property! We loved the little beach there and how you could snorkel everywhere. Location was perfect with Old San Juan being a short and cheap uber ride away. It was a very nice and safe area.
Stayed 4 nights in Aug 2025

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 4 nights in Jun 2025