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Motel Santa Cruz

2.0 star property

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Photo gallery for Motel Santa Cruz

A red train with the number 2600 traveling on a track alongside a beach.
A multi-story residential building with a grey exterior, white trim, and a balcony.
A multi-tiered stone fountain with flowers in front of a building with balconies and an office sign.
A hotel room with two beds, a TV, a sink, and a window with curtains.
A hallway with a wooden floor, a large window on the left, and a door leading outside.

Reviews

5.0 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
370 Ocean St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪1 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪13 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪58 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk with a lamp, a television, and a microwave.

Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a small kitchenette, a TV, and a window with a view of the outside.

Room, 2 Queen Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Non Smoking

A hotel room with two beds, grey walls, and a window with curtains.

Room, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Smoking

A hotel room with a bed, two bedside lamps, a ceiling fan, and a window with curtains.

Room, 1 King Bed, Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Motel Santa Cruz

A restaurant, dry cleaning and laundry facilities are available at this motel. Free WiFi in public areas and free self parking are also provided. Additionally, a front desk safe, multilingual staff assistance and a vending machine are on-site.
Motel Santa Cruz offers 62 accommodations with air conditioning. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Motel Santa Cruz, you're just a quick walk from Ocean Street. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • 15 minutes by foot from Santa Cruz Beach Boardwalk and a 2-minute drive from Santa Cruz Wharf
  • Cats and dogs welcome for a fee
There's a restaurant on site. WiFi is free in public spaces. A vending machine, multilingual staff, and laundry facilities are also featured at Motel Santa Cruz. Free self parking is available.

Smoking is allowed in designated areas at this Santa Cruz motel.

Motel Santa Cruz has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 28.00 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 28.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
The front desk at this property is open daily from 9:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Motel Santa Cruz
Santa Cruz Motel
Motel Santa Cruz Motel
Motel Santa Cruz Santa Cruz
Motel Santa Cruz Motel Santa Cruz

Motel Santa Cruz Reviews

Reviews

5.0
Rating 10 - Excellent. 134 out of 1003 reviews
Rating 8 - Good. 129 out of 1003 reviews
Rating 6 - Okay. 177 out of 1003 reviews
Rating 4 - Poor. 221 out of 1003 reviews
Rating 2 - Terrible. 342 out of 1003 reviews

5.2/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Geneva

Liked: Staff & service
The hotel was a minimal hotel good for an overnight stay. The management, staff and parking was all great! I'd recommend it for the budget and limited amenities.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Francisco

Liked: Staff & service
Great for a short stay and price point.
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Brie

Disliked: Cleanliness, amenities, property conditions & facilities
This place has been recently refinished but it is still really run down. The road is super noisy and the key cards don’t work so you have to go to the office every time. There is also some sort of outreach program that is going on with a lot of homeless people or recovery people staying here. Two mornings in a row we woke up to emergency vehicles picking up someone in the parking lot. Also, they charge a 29 dollar a night pet fee but no where for the pet to go potty on the property. 2 good things about this place are it is recently rehabbed and there is an excellent noodle restaurant across the street. I do not recommend staying here. The staff was nice.
Stayed 4 nights in Apr 2026
Verified

2/10 Terrible

Cecilia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and unkept, Fire extinghiser was expired
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Adrianna

Disliked: Cleanliness, amenities, property conditions & facilities
Good for a quick stay!!
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Amenities
This place is pretty from the outside and staff is nice but that’s about it. Rooms are tiny, floors are a little dirty, pillows and bed sheets had small stains and walls are very thin. You can hear the traffic and everything going on outside and next door.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Great room, plenty of parking, quiet.
Stayed 4 nights in Jul 2025
Verified

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to switch rooms Smelled terrible Was dirty! Woke up multiple times because it was so loud. Cops arrived to hotel because there was issues happening in the hotel Horrible experience would not recommend
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Frances

Liked: Cleanliness
Was an okay stay. Everything worked however they only had one towel and one hand towel in the room.
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Maresa

Dingy,
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the motel is a great place to stay, and is very near to the boardwalk
Stayed 1 night in May 2025
Verified

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room staff was really nice close to all venues
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, amenities
Hair in the shower, blood on bed sheets,no room service we didn't get clean sheets or towels all weekend
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Apr 2023
Verified

2/10 Terrible

Gary

The LED lights were horrible. Room was not clean. Hair all over. Place not kept up. Nothing looks professional or well kept. I would not chose this place again.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

sabirna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable beds, clean rooms at great price

The room we got was newly renovated, the bed was comfortable, and very clean, room rate was good too,
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was wonderful. That’s where it ended. Hotel was predominantly occupied by homeless government occupants which cased us on and around the property making for a very uncomfortable coexistence. Furthermore, the rooms lacked ALL basic amenities expected in a hotel- No luggage rack for suitcases, no tissues, no washcloths, and no ironing board or iron. This hotel was also very dirty in the bathrooms. When opening the bath mat, pubic hair was embedded in towel mat. This hotel was expensive at $194 per night and was really an uncomfortable experience. Highly recommend you spend your money elsewhere. The atmosphere with the homeless encampment was extremely off putting. It should be MANDATORY that Hotels.com have the property inform that government subsidized occupants are on premises.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Leela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Newly updated rooms and great location

The room was newly updated, and very clean. The location was great.
Stayed 1 night in May 2025
Verified

4/10 Poor

Williamson

Disliked: Amenities, property conditions & facilities
The place was very low quality but good price for a cheap short stay.
Stayed 1 night in May 2025
Verified

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable beds and great location

We had a great stay at Motel Santa Cruz, the bed was so comfortable and the staff was very friendly and helpful.The room had refrigerator and microwave and it was walking distance to Beach
Stayed 1 night in May 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly place to stay at. Close to numerous amenities and lots of parking.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Motel Santa Cruz was very helpful and rooms were newly renovated and beds were so comfortable
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Savi

Liked: Cleanliness, staff & service, room comfort

Clean, comfortable beds at great price

The room we stayed in was newly renovated, with comfortable beds and very clean rooms, the front desk staff was very friendly and helpful
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Betsabe

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and respect area.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fast - easy check in Friendly services !
Stayed 3 nights in Jun 2025