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Motel Santa Cruz

2.0 star property

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Ecotours
Room, 2 Queen Beds, Non Smoking | Free WiFi, bed sheets, wheelchair access
Reception
Reception
Exterior

Reviews

5.0 out of 10

Popular amenities

  • Laundry
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
370 Ocean St, Santa Cruz, CA, 95060
  • Place, Santa Cruz Beach Boardwalk
    ‪13 min walk‬
  • Place, Santa Cruz Main Beach
    ‪13 min walk‬
  • Place, Santa Cruz Wharf
    ‪16 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪43 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Free WiFi, bed sheets, wheelchair access

Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Free WiFi, bed sheets, wheelchair access

Room, 2 Queen Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Free WiFi, bed sheets, wheelchair access

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Smoking

Room, 1 King Bed, Smoking | Free WiFi, bed sheets, wheelchair access

Room, 1 King Bed, Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Motel Santa Cruz

Motel with free parking, near Santa Cruz Beach Boardwalk
A restaurant, dry cleaning and laundry facilities are available at this motel. Free WiFi in public areas and free self parking are also provided. Additionally, a front desk safe, multilingual staff assistance and a vending machine are on-site.
Motel Santa Cruz offers 62 accommodations with air conditioning. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Motel Santa Cruz, you're just a quick walk from Ocean Street. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • 15 minutes by foot from Santa Cruz Beach Boardwalk and a 5-minute drive from Monterey Bay
  • Cats and dogs welcome for a fee
There's a restaurant on site. WiFi is free in public spaces. A vending machine, multilingual staff, and laundry facilities are also featured at Motel Santa Cruz. Free self parking is available.

Smoking is allowed in designated areas at this Santa Cruz motel.

Motel Santa Cruz has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 28.00 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Breakage deposit: USD 00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 28.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
The front desk at this property is open daily from 9:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Motel Santa Cruz
Santa Cruz Motel
Motel Santa Cruz Motel
Motel Santa Cruz Santa Cruz
Motel Santa Cruz Motel Santa Cruz

Motel Santa Cruz Reviews

Reviews

5.0
Rating 10 - Excellent. 124 out of 1003 reviews
Rating 8 - Good. 126 out of 1003 reviews
Rating 6 - Okay. 171 out of 1003 reviews
Rating 4 - Poor. 222 out of 1003 reviews
Rating 2 - Terrible. 360 out of 1003 reviews

5.0/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service
The front office staff was friendly and efficient. The rooms were small, but clean. The bathrooms were recently remodeled.
Stayed 2 nights in Jul 2025

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Jade

Stayed 1 night in Jul 2025

2/10 Terrible

Josh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Minimal care is put into this place, and it shows. See photo for a comical example. the clincher was coming back from the boardwalk at 10pm and the bathroom smelled like somebody had been hot-boxing cigarettes in there while we were gone. After some argument in the office, management finally agreed to come up. She agreed that it smelled like something burning, but refused to concede it smelled like cigarette smoke, opting to claim it smelled more like a smouldering electrical fire! Those are two unhealthy and unsafe options. I asked to be refunded and we would stay somewhere else. I even offered to pay for the half day (1pm - 10pm) that we had been there. She continually refused. After a half hour of her on the phone with Expedia, while I was on a chat with a separate Expedia agent, I was let out of my second night only! I was charged 216.33 for a room that was unsafe, and we didn't use, unbelievable. That's not how you treat people. My son and I had to leave this unhealthy environment after 11pm and find another place to stay. Highly recommend you look at Mission Inn if you've read this far.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Francisco

Travelled with family and small children, Business traveller
Liked: Staff & service
Great for a short stay and price point.
Stayed 2 nights in Jul 2025

2/10 Terrible

Ally

Disliked: Amenities
Would not recommend this hotel to anyone.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t get a hotel there it’s gross .

The hotel was grossly disgusting rooms are nasty smoke alarms where torn off the wall. Dirt bathroom walls looked dirty . I want my money back this hotel shoukd be shut down .
Stayed 1 night in Jul 2025

4/10 Poor

Suzette

Travelled with family
Very noisy! Difficult to sleep!
Stayed 1 night in Jul 2025

10/10 Excellent

Wesley

Stayed 1 night in Jun 2025

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Juan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great room, plenty of parking, quiet.
Stayed 4 nights in Jul 2025

2/10 Terrible

Arik

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff wasn’t the best
Stayed 1 night in Jul 2025

4/10 Poor

Matthew

Stayed 4 nights in Jul 2025

8/10 Good

Martin

Disliked: Amenities
Good location. Acceptable cleanliness Hard floors, not smelly carpet. Staff is ok. Busy, but polite.
Stayed 1 night in Jul 2025

6/10 Okay

Sandra

Travelled with group
Liked: Staff & service

Alright

The barroom looked like it was briefly cleaned with boogers still on the wall. Shower didn’t looked scrubbed. Only gave one towel. the bed was very uncomfortable along with pillows. Walls are really thin so could hear upstairs and neighbors. Parking was limited so I suggest you don’t leave once you have parking. Location was good 10-15 walk to boardwalk. 711 across street. Overall it was okay. It was just one night and we just needed sleep.
Stayed 1 night in Jul 2025

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were outdated
Stayed 1 night in Jun 2025

8/10 Good

Chad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

James

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Bed bug nightmare

Had to deal with bed bugs in the room. Not a very good stay nor a comfortable place because of the lack of cleanliness.
Stayed 1 night in Jul 2025

6/10 Okay

andrea

Disliked: Cleanliness, property conditions & facilities, room comfort

people

we stayed in room 107 the room we booked was not available and the lady that checked us in stayed it was the websites fault. Also on the second night the people in 108 was smoking marijuana outside of their door and they were fighting all night and drinking we complained but nothing was done
Stayed 2 nights in Jul 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not bad for a one night stay. But cold showers didn’t help either. And the location of our room we could hear the cars driving by.
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Stayed 1 night in Jul 2025

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Motel

The motel looked decent from the pictures but beware .The room is like a motel 6 or less customer service horrible .No head board on the bed which was hard as a rock .No dresser or luggage rack a place to hang your clothes was in bath room with 3 plastic hangers . No tissue ,coffee ,iron it was a horrible experience booked 2 days left next morning husband wasn’t well after all the dis comforts .I wouldn’t recommend this motel at all. I have filed a complaint with hotels.com I’ve used hotels services befor with no problems but this place just isn’t worthy . Think twice before staying.
Stayed 2 nights in Jul 2025