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Quality Inn Santa Cruz Downtown Area

2.5 star property

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Photo gallery for Quality Inn Santa Cruz Downtown Area

Lobby
Lobby
Property amenity
Lobby
Desk, blackout curtains, soundproofing, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Breakfast included
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
1101 Ocean St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪1 min walk‬
  • Place, Pacific Avenue
    ‪8 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪4 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(21 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(12 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Patio

Standard Room, 1 King Bed, Non Smoking, Patio | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Patio

7.8 out of 10
Good
(16 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower) | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Smoking

Room, 1 King Bed, Accessible, Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Santa Cruz Downtown Area

Pet-friendly hotel connected to a shopping centre in Santa Cruz with free breakfast
This hotel features coffee/tea in a common area, a seasonal outdoor pool and dry cleaning. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
Quality Inn Santa Cruz Downtown Area offers 42 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and designer toiletries. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

37-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Santa Cruz Downtown Area. During your stay, you'll be connected to a shopping centre and just a quick walk from Ocean Street. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a terrace and a vending machine
  • Just a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay
  • Dogs welcome for a fee
Free breakfast is available daily. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Santa Cruz Downtown Area. Self parking is free. A complete renovation of Quality Inn Santa Cruz Downtown Area was completed in May 2023.

Smoking is allowed in designated areas at this Santa Cruz hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Renovated entire property - May 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in March and close in September.
  • Pool access available from 9 AM to 9 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Santa Cruz
Quality Santa Cruz
Santa Cruz Quality Inn
Quality Hotel Santa Cruz
Quality Inn Santa Cruz Hotel
Quality Inn Santa Cruz Santa Cruz
Quality Inn Santa Cruz Hotel Santa Cruz

Quality Inn Santa Cruz Downtown Area Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 289 out of 1001 reviews
Rating 8 - Good. 368 out of 1001 reviews
Rating 6 - Okay. 189 out of 1001 reviews
Rating 4 - Poor. 89 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pretty decent motel with good rates. It was pretty clean. The rooms were really nice. The area was really nice too across the street is a really good ice cream shop and if you like a cannabis store, there’s a restaurant up the street and a Denny’s all within three minute walking distance The bed and everything were really good. They were all clean. The bathrooms were nice. I wasn’t there too much because I was exploring the city and the beaches, but it was really nice and the front desk was also very nice and friendly. The only thing I would say is the breakfast it could’ve been a little bit better but it was not bad all in all, and I was able to eat something early in the morning so that I didn’t have to go somewhere and get something to eat, but they do have a nice mini fridge and microwave in the room so you can definitely always stock that if you need to this is my second time going there and I’ll probably go again like I said decent pricing. The hotel is really clean. The staff is really friendly and it’s kind of right in the middle of a bunch of things that you can just walk to if you want to.
Stayed 2 nights in Jul 2025

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Mirna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Thanks
Stayed 1 night in Aug 2025

4/10 Poor

Yvette

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Eric Y

Stayed 1 night in Aug 2025

6/10 Okay

Lilia, Lakewood

Stayed 1 night in Aug 2025

10/10 Excellent

Elijah

Stayed 3 nights in Aug 2025

10/10 Excellent

kylie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Selena

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They clam to be a family business but had no heart for my kids and I.
Stayed 2 nights in Aug 2025

8/10 Good

Stephen

Travelled with family
No thanks
Stayed 2 nights in Aug 2025

6/10 Okay

Rosie

Travelled with family
Disliked: Room comfort

Good for one night

Bathroom window and window by the closet open easily, which was a little worrisome. Beds and linens were clean. Beds were extremely stiff and small for being a queen size. Staff was worth the stay was very friendly and polite.
Stayed 1 night in Aug 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, quiet location
Stayed 2 nights in Jul 2025

8/10 Good

Michelle

Travelled with partner
It was nice for the most part had a few issues but found it easy to get it resolved would stay again !
Stayed 2 nights in Aug 2025

8/10 Good

Lilly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
good just no internet and couldn't get tv channels. Great location and staff very friendly
Stayed 1 night in Jul 2025

2/10 Terrible

Vernell

Disliked: Cleanliness, staff & service, property conditions & facilities
I schedule 2-nights & 3-days then on a taped call told cancellation policy- prior 2-days can cancel within 2-days $200.00 charge. No refund after registration date. I Cancelled registration 3-days prior. Quality Inn then told me Expedia policy No Refund and Expedia email refund based on Quality Inn. Then told by Quality Inn policy is No Refund but never got written cancellation policy from Quality Inn. Request $1281.00 be refund to American Express card. Please forward Corporate response to vernell.realchoices@yahoo.com
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

veronica

Stayed 1 night in Aug 2025

8/10 Good

Tamara, Grass valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean. Kinda creepy location. Little noisey cause its located right by freeway. Overall it was an comfortable stay.
Stayed 1 night in Aug 2025

8/10 Good

kristine

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was too small to swim in and the neighbors were close. They gave us the nice third room which was nice to have.
Stayed 1 night in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
I like to be honest when reviewing places I have stayed. Prior to booking I read some pretty nasty reviews of this hotel. It wasn’t the nicest place I have stayed in, but it was clean, convenient and well priced. I needed a bed and bathroom, and that is what I got. It wasn’t as bad as some of the reviews I read before booking. It’s location was perfect for my trip. I was visiting a friend and he was about 5 minutes from there. I will stay there again if I have another trip to Santa Cruz
Stayed 2 nights in Aug 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Lucila

Travelled with family
Liked: Amenities
Clean room, nice size mini refrigerator. Continental breakfast is okay, but better than anything. Parking is limited at night, and a bit of homeless people in the parking on one of the nights but didn’t see any issues the next day.
Stayed 2 nights in Jul 2025

8/10 Good

Cindy

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2025