The Gould Hotel

3.5 star property

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Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(46 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed

8.8 out of 10
Excellent
(31 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(14 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 13 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 13 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 13 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Large Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Double Large Room, 2 Double Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 14 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(27 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 Queen Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Gould Hotel

Hotel in Seneca Falls with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a bar/lounge and a conference centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre.
The Gould Hotel offers 48 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with digital channels and first-run films.

Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The Gould Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from National Women's Hall of Fame. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from National Women's Hall of Fame and Seneca Museum of Waterways and Industry
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. The business-friendly The Gould Hotel also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

This 3.5-star Seneca Falls hotel is smoke free.

The Gould Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with digital channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gould Hotel Seneca Falls
Gould Hotel
Gould Seneca Falls
The Gould Hotel Hotel
The Gould Hotel Seneca Falls
The Gould Hotel Hotel Seneca Falls

The Gould Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews
Rating 8 - Good. 258 out of 1001 reviews
Rating 6 - Okay. 97 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet clean place
Stayed 1 night in Oct 2025

4/10 Poor

Patti

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bar and restaurant were closed. Couldn’t even get ice for our room.
Stayed 1 night in Oct 2025

6/10 Okay

Bruce

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Comfortable
Stayed 1 night in Oct 2025

4/10 Poor

Pauline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had two rooms bothe the bedroom and bathroom were clean but the sitting area was not it had not been dusted in weeks the coffee maker was dirty. The air conditioner was a free standing one and made noice. This was booked for my husbands birthday. I was very disappointed. I gave it a 2
Stayed 2 nights in Oct 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the restaurant was not open, but the restaurant the person that checked us in recommend was excellent!!!!
Stayed 1 night in Oct 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of easy parking and close places to eat on the main street. Rooms seem to have been recently renovated and are lovely with comfy bed and large bathroom.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Parking lot was safe. Hotel is located in the heart of a charming town.
Stayed 1 night in Oct 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived this hotel. Quaint and historic with great updates. The staff was amazing. Forget her name but the overnight desk agent was fabulous and helpful with everything.
Stayed 1 night in Oct 2025

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was simple, limited staff but did a good job. Old building with character, would’ve been nicer if the restaurant wasn’t “temporarily closed” but still a neat experience. Cleanliness was pretty good.
Stayed 1 night in Sep 2025

10/10 Excellent

Janet

Stayed 1 night in Oct 2025

6/10 Okay

Karen

Travelled with group
The room itself was clean however, the hallway and the stairs and the other area seemed like it needed refurbished. The elevator seemed very old and a little shaky.. the restaurant and bar area was not open and the girl who waited on us at the head desk in the evening was not very welcoming. The gentleman in the morning was very friendly when we checked out. The hotel is an area that is very cute though with lots of little restaurants and close to walking distance to some sites.
Stayed 1 night in Oct 2025

8/10 Good

DONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't ready when we arrived in late afternoon. Seemed to be short-staffed. Decent older hotel in downtown area. Overnight parking in their lot. Near Women's Rights NHP and Wonderful Life Museum, restaurants nearby. Sparse continental breakfast
Stayed 1 night in Aug 2025

8/10 Good

Lori, Idaho Falls

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Gould Hotel had spacious, quaint rooms. The location is perfect to walk the historical sites in Seneca Falls. Breakfast, you likely will want to skip their breakfast and find your own.
Stayed 1 night in Oct 2025

2/10 Terrible

Audrey

Disliked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Antonietta

Disliked: Amenities
We tried to check in and were told that our rooms which we had confirmation for were not available. "looks like we overbooked", terrible to say the least. One person doing check in and cleaning rooms, not sure how that would work with 21 rooms, even the person at check was flustered, that should have been an indication, when trying to check in. Terrible, we almost ended up without a room, thankfully were able to get another hotel. Clearly the hotel is in need of staff, and it looked abandoned, very disappointed, the person at the front desk was very apologetic, not her fault, how do you run a business like that. EXPEDIA should remove this hotel from their list. TERRIBLE.
Stayed 2 nights in Oct 2025

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

James

Stayed 1 night in Sep 2025

10/10 Excellent

Noah, CINCINNATI

Stayed 1 night in Oct 2025

6/10 Okay

Charles

Disliked: Staff & service

Disappointing.

We had a king bed reservation but when we checked in we were told our room wasn't available and we could have a king with no TV or a queen with a TV. We took the queen w/TV, but the TV did not work at all.
Stayed 1 night in Oct 2025

2/10 Terrible

Rich, NEW YORK

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable bed! A few areas in the hotel, need touch ups, but overall a great stay!
Stayed 1 night in Oct 2025

2/10 Terrible

Regina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

4/10 Poor

Bobby, MINERAL WELLS

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok, this is an old hotel that needs complete renovation then open for business Employees seemed overworked and complained alot. Indoors stairs were dirty, elevator was scary. There were so many dogs in the hotel, stairway hall smelled bad. Continental breakfast was horrid. We left a day early. Expedia would not refund $$ nor would the Gould, so we just left. We should have really studied the reviews before we booked
Stayed 3 nights in Oct 2025

8/10 Good

Dale, Greenacres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew-up in Seneca Falls and watched the Gould go through changes over the years Staff was extremely helpful and friendly. Rooms still retain the charm of renovations done in more recent years, although the room I had is due for a refresh (paint, wooden plank flooring was de-laminating in a couple of places, better lighting). Trying to find the Spectrum Channel Guide on the television and using remote was very tedious; would be helpful to have a Television Channel Guide printed out in each room. Biggest negative was closure of the restaurant/loss of dining options.
Stayed 4 nights in Sep 2025

10/10 Excellent

Marlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in downtown Seneca Falls...classic old-school hotel with modern updates. Would stay here again!
Stayed 1 night in Aug 2025

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