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Montigo Resorts, Somerset

4.0 star property
VIP Access

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Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior
Junior Suite with Fireplace | Hypo-allergenic bedding, in-room safe, individually decorated
Hypo-allergenic bedding, in-room safe, individually decorated
Hypo-allergenic bedding, in-room safe, individually decorated

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
near Glastonbury, Shepton Mallet, England, BA4 4PR
  • Place, Kilver Court
    ‪15 min walk‬
  • Place, Royal Bath and West Showground
    ‪7 min drive‬
  • Place, Wells Cathedral
    ‪18 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Deluxe Garden View

Classic Deluxe Garden View | Hypo-allergenic bedding, in-room safe, individually decorated

Classic Deluxe Garden View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin

Deluxe Twin | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Twin

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe

Deluxe | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe with Garden View

Deluxe with Garden View | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe with Balcony

Deluxe with Balcony | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe with Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite with Terrace

Junior Suite with Terrace | Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite with Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedrooms Suite

Two Bedrooms Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Two Bedrooms Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Country Cottage Private Garden & Bathtub

Country Cottage Private Garden & Bathtub | Hypo-allergenic bedding, in-room safe, individually decorated

Country Cottage Private Garden & Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite with Fireplace

Junior Suite with Fireplace | Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite with Fireplace

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Deluxe

Premium Deluxe | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Deluxe

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Deluxe with Patio

Premium Deluxe with Patio | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Deluxe with Patio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Deluxe with Garden

Premium Deluxe with Garden | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Deluxe with Garden

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Spa Duplex

Spa Duplex | Hypo-allergenic bedding, in-room safe, individually decorated

Spa Duplex

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Somerset Suite

Somerset Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Somerset Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Modern Suite

Modern Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Modern Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Garden Lodge

Garden Lodge | Hypo-allergenic bedding, in-room safe, individually decorated

Garden Lodge

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 517 reviews
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About this property

Montigo Resorts, Somerset

Along with a full-service spa, this hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
Montigo Resorts, Somerset offers 28 accommodations with DVD players and a safe. This individually decorated and furnished accommodation includes desks. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Smart televisions are featured in guestrooms. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club, a hot tub and a sauna.

Guests aged under 16 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Charlton House Spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Montigo Resorts, Somerset. During your stay, you'll be within walking distance of Kilver Court. Free WiFi in public areas, free self-parking and a full-service spa are available. Some of the pet-friendly amenities that this property offers include food and water bowls and pet-grooming services.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Indulge with body treatments, aromatherapy or massages at Charlton House Spa
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym, a steam room and a sauna
  • 14 minutes on foot from Kilver Court and a 5-minute drive from Royal Bath and West Showground
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and pet-grooming services
Montigo Resorts, Somerset offers its guests a full-service spa, a health club, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and coworking spaces. A sauna, spa services, and a terrace are also featured at the business-friendly Montigo Resorts, Somerset. An airport shuttle (available on request) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Shepton Mallet hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:30 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per accommodation, per stay
  • Food and water bowls and pet-grooming services are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Montigo Resorts, Somerset offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Montigo Resorts, Somerset Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 182 out of 354 reviews
Rating 8 - Good. 91 out of 354 reviews
Rating 6 - Okay. 40 out of 354 reviews
Rating 4 - Poor. 26 out of 354 reviews
Rating 2 - Terrible. 15 out of 354 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa facilities and staff were excellent. Comfortable accommodation
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, room comfort
All facilities so accessable. Clean and warm.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

David

Liked: Amenities
Never stayed in a hotel before with so many restrictions. Unable to check-in before 3pm, or use any of the leisure facilities until then. Had to pay £50/night for my dog to accompany me when I booked the hotel specifically because it was advertised as dog-friendly. The dinner was poor quality, bread stale, and not worth the price charged.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
A nice clean hotel with very pleasant staff and good food
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

sharon

Super stay lovely room and so quiet
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Montego was Magnificent

I loved our night here and so wish we had booked a night after Glastonbury to recover.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Joanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spa facilities are very small but the treatments are excellent. Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails. All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets. Lovely gardens.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort

Nice short break

1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Ian

Alarm went off at 5:30 in the morning outside our
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Fantatastic bed and bathroom...
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Kylie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally faulty towers.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Lenroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible property.

Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Adam

Disliked: Staff & service, amenities
Disappointing stay and poor management response Unfortunately, this visit was a real let-down. Key spa facilities were not available, including the outdoor pool and jets, and there was visible refurbishment taking place during the weekend, which significantly affected the atmosphere - this wasn’t communicated in advance. The car park was poorly maintained with potholes and damage as well as an outside wall. Most disappointing was the response from staff and management. We raised these issues multiple times during our stay, including with the front desk manager, but nothing was done to resolve them.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Jason

Disliked: Cleanliness, amenities
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Samantha

Liked: Cleanliness
Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
For a last minute replacement very nice, staff very frendly and easy to talk to.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities
Very warm welcome and helpful staff.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service great place to be x

Awesome we loved it
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Jade

Disliked: Staff & service, property conditions & facilities
The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Shaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
Stayed 1 night in Oct 2023

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