2/10 Terrible
Samantha
Travelled with partner
2 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On Sunday, we arrived around 10 am to drop off our bags. The front desk staff didn’t say “hello” but immediately told us “check in time is 3PM.”
They allowed us to store our bags in a closet.
That’s fine.
We returned around 3 PM and were told the room wasn’t ready and to return in a few hours.
We returned at 7 PM and the room still wasn’t ready.
We waited another 20 minutes and were told the room is finally ready.
Upon entering the room we found it in poor condition. Body hair was in the bathtub, the room had an odor, and the room wasn’t the deluxe room I booked.
I told the desk there was hair in the bathtub and that we were staying somewhere else.
A member of the cleaning staff, clearly upset, said they could reclean it. We had already been waiting 4 hours past check in and didn’t want to wait longer.
We worked with the excellent customer service rep at Expedia about a refund. The hotel would not reimburse us in full due to their booking policy. We booked two nights, so they refunded us half.
They did not uphold their part of the bargain— a reasonable check in time or the room I booked — and the cleanliness is severely lacking.
If you want to have a good time in Sitka, stay at a different hotel.
The town is very walkable. You’re spending a lot of money to see this beautiful place. You don’t deserve to have your vacation ruined.
Samantha
Stayed 2 nights in Aug 2025
