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Comfort Inn & Suites West Springfield

2.5 star property

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Photo gallery for Comfort Inn & Suites West Springfield

Indoor pool
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
Lobby
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
106 Capital Drive, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪2 min walk‬
  • Place, Riverdale Center
    ‪15 min walk‬
  • Place, Riverdale Shops
    ‪19 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(38 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Comfort Inn & Suites West Springfield

This hotel features an indoor pool, a hot tub and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Comfort Inn & Suites West Springfield offers 75 accommodations with free newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites West Springfield. During your stay, you're just a quick walk from Olympia Ice Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a gift shop
  • 8 minutes by car from MGM Springfield and 8 minutes from Naismith Memorial Basketball Hall of Fame
Comfort Inn & Suites West Springfield offers its guests an indoor pool and a hot tub. WiFi is free in public spaces. Comfort Inn & Suites West Springfield also features gift shops/newsstands, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 947 reviews
Rating 8 - Good. 294 out of 947 reviews
Rating 6 - Okay. 173 out of 947 reviews
Rating 4 - Poor. 101 out of 947 reviews
Rating 2 - Terrible. 59 out of 947 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Sasha

Disliked: Cleanliness, staff & service, amenities
Room was not cleaned. Curly hair all over shower and Sheets had freshly stains on them. It was a sketchy area. I got placed at the end of the hall way next to the door to go outside as a female. I asked to be moved no accommodation.
Stayed 1 night in Jan 2026

2/10 Terrible

Damian

Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed and i was offered a refund so i left and they refused to refund me after expedia reached out
Stayed 1 night in Feb 2026

10/10 Excellent

Yalexie

Stayed 1 night in Jan 2026

8/10 Good

Kelly

Travelled with family and small children
Liked: Amenities
Very helpful staff, comfy beds!
Stayed 1 night in Jan 2026

10/10 Excellent

Jared

Stayed 5 nights in Jan 2026

6/10 Okay

hajar

Stayed 1 night in Jan 2026

6/10 Okay

Kate

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting hotel! Dirty and broken furniture.
Scum Ring in sink
Dirty towel
Mold in shower
Shower scum
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 1 night in Jan 2026

2/10 Terrible

Tetyana

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel
Stayed 1 night in Jan 2026

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy but the hot tub got super crowded at one point and people would not leave! Other than that everything else was pretty good! Staff is amazing
Stayed 2 nights in Dec 2025

10/10 Excellent

Crystaline

Travelled with family
Liked: Cleanliness, staff & service, amenities
I live it it was clean pool was hot
Stayed 1 night in Jan 2026

2/10 Terrible

Roberto

Stayed 1 night in Dec 2025

2/10 Terrible

mark

Travelled with partner
Disliked: Cleanliness, amenities
The hot tub was not even warm. They closed the breakfast at 8:45am, people we coming in and they turned them away.
Stayed 1 night in Dec 2025

6/10 Okay

Amy

Travelled with family, Business traveller
Room was ok. A little outdated, but clean. Bathroom was not up to standard. Shower hot water would not work. Breakfast was ok, but not a ton of options. Every single yogurt was out of date. Staff was informed and she was very apologetic and removed all of them and threw them away. Pool and hot tub were nice
Stayed 1 night in Dec 2025

10/10 Excellent

Shareen

The staff at check in was personable and highly professional.
Stayed 1 night in Nov 2025

2/10 Terrible

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One word. Cockroach.
Stayed 1 night in Nov 2025

10/10 Excellent

Igor, Lake Forest

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 4 nights in Nov 2025

8/10 Good

Patrick

Stayed 1 night in Nov 2025

8/10 Good

Ricki

Travelled with family
Liked: Cleanliness, amenities
When I checked in the lady at the front desk went above and beyond. She was wonderful. The room was clean. The pool area was in good condition and clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Hot tub and comfy beds
Stayed 1 night in Nov 2025

10/10 Excellent

Janell

Stayed 1 night in Nov 2025

10/10 Excellent

Daniel, Alexandria

Stayed 3 nights in Oct 2025

10/10 Excellent

Stephany

Stayed 1 night in Nov 2025

8/10 Good

Joan

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bed was heavenly, the people staffing the front desk were friendly and helpful, and the breakfast buffet had everything you could want.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kerry

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, clean staff was very very friendly
Stayed 1 night in Oct 2025

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