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Comfort Inn & Suites West Springfield

2.5 star property

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Photo gallery for Comfort Inn & Suites West Springfield

Indoor pool
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
Lobby
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
106 Capital Drive, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪2 min walk‬
  • Place, Riverdale Center
    ‪13 min walk‬
  • Place, Riverdale Shops
    ‪16 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Candlewood Suites West Springfield by IHG
  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 806 reviews
The price is €96
includes taxes & fees
1 Jan - 2 Jan 2026
Candlewood Suites West Springfield by IHG

About this property

Comfort Inn & Suites West Springfield

Hotel in West Springfield with 24-hour front desk and indoor pool
This hotel features an indoor pool, Access to hot tub and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Comfort Inn & Suites West Springfield offers 75 accommodations with free newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites West Springfield. During your stay, you're just a quick walk from Olympia Ice Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a gift shop
  • 8 minutes by car from MGM Springfield and 8 minutes from Naismith Memorial Basketball Hall of Fame
Comfort Inn & Suites West Springfield offers its guests an indoor pool and Access to hot tub. WiFi is free in public spaces. Comfort Inn & Suites West Springfield also features gift shops/newsstands, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 302 out of 902 reviews
Rating 8 - Good. 289 out of 902 reviews
Rating 6 - Okay. 167 out of 902 reviews
Rating 4 - Poor. 99 out of 902 reviews
Rating 2 - Terrible. 45 out of 902 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Yes very clean room
Stayed 1 night in Aug 2025

6/10 Okay

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
The property was as clean as the staff could get it. The facility is just plain worn out. Needed a refresh 15 years ago.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael, Iowa City

Stayed 1 night in Sep 2025

6/10 Okay

pat

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very pricey, outdated, Saturday morning [included] breakfast only until 9. The free all day coffee was hot and delicious. The place was very clean [except for the huge cob webs on the ceiling in the lobby] but the air freshener in the halls was sickening. It wasn't as bad in the room, but very unnecessary.
Stayed 1 night in Sep 2025

4/10 Poor

sheila

Stayed 1 night in Sep 2025

8/10 Good

Katie

Travelled with partner
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service
It was a bit noisy, very busy. Unfortunately the iron had leaked in our closet leading to musty smell in our room
Stayed 1 night in Aug 2025

2/10 Terrible

Dakisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do NOT stay here!!!

Stayed 2 nights in Aug 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

dazire

Stayed 2 nights in Aug 2025

8/10 Good

Jeffory

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. Great value with the breakfast and a pool/hot tub! Would stay again!
Stayed 1 night in Aug 2025

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Yajaira

Stayed 1 night in Aug 2025

4/10 Poor

Alex

Stayed 2 nights in Jul 2025

2/10 Terrible

Shanesha

Stayed 2 nights in Aug 2025

10/10 Excellent

Isaac

Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

shehab

Travelled with family
Dont bad
Stayed 2 nights in Jul 2025

6/10 Okay

Steve

Business traveller
Disliked: Property conditions & facilities
Refrigerator was turned to zero (off) so i had to rely on my cooler w ice, bathroom vent didnt work and had 2" of filth inside, tv remote didnt function. For what it was, it was otherwise clean just outdated compared to other hotels. Should have been cheaper cost for the stay
Stayed 1 night in Jul 2025

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Gladys

Stayed 1 night in Jul 2025

10/10 Excellent

Gladys

Stayed 1 night in Jul 2025

2/10 Terrible

Codie

Stayed 2 nights in Jul 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025