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The Ritz-Carlton, St. Thomas

5.0 star property

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View from property
Creator video
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Couples treatment room(s), steam room, body treatments, hydrotherapy
Presidential Suite, 1 Bedroom, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
6900 Great Bay, St. Thomas, St. Thomas, 00802
  • Place, Cowpet Bay
    ‪4 min walk‬
  • Place, Secret Harbor
    ‪16 min walk‬
  • Place, Secret Harbour Beach
    ‪16 min walk‬
  • Airport, St. Thomas (STT-Cyril E. King)
    ‪27 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Ocean View

55-inch LCD TV with cable channels, TV

Executive Suite, 1 Bedroom, Ocean View

  • 83 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 King Bed, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Ocean View

9.4 out of 10
Exceptional
(6 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Resort View

Room, 2 Queen Beds, Balcony, Resort View | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Balcony, Resort View

9.0 out of 10
Wonderful
(4 reviews)
  • 43 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Oceanfront

View from room

Club Room, 1 King Bed, Oceanfront

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Club Suite, 1 Bedroom, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Club Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 100 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Queen Beds, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Queen Beds, Resort View

  • 43 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom, Balcony

Presidential Suite, 1 Bedroom, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Presidential Suite, 1 Bedroom, Balcony

  • 184 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed with Sofa bed

  • 100 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 Double Bed, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed, Oceanfront

8.0 out of 10
Very good
(1 review)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed

Premium bedding, in-room safe, desk, blackout curtains

Club Suite, 1 Double Bed

  • 143 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(6 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Presidential Suite, 3 Bedrooms, Oceanfront

  • 184 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 3 Double Beds

View all photos for Room, 1 King Bed, Balcony, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Resort View

9.4 out of 10
Exceptional
(25 reviews)
  • 43 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(17 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed with Sofa bed

  • 90 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

View from property
The Westin St. Thomas Beach Resort & Spa
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
4.2 out of 5, Very good, 1,037 reviews
The price is €673
includes taxes & fees
30 Jan - 31 Jan
The Westin St. Thomas Beach Resort & Spa

About this property

The Ritz-Carlton, St. Thomas

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, St. Thomas's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
The Ritz-Carlton, St. Thomas offers 180 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels.

Bathrooms include a separate bath and shower with a deep soaking bath, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Ritz-Carlton Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton, St. Thomas. During your stay, you're just a quick walk from Cowpet Bay. Enjoy features like 2 outdoor pools, 4 restaurants and 3 bars.
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a beach bar and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Treat yourself to reflexology, hydrotherapy or body scrubs at The Ritz-Carlton Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and tennis lessons
  • Just a 3-minute drive from Secret Harbour Beach and 10 minutes from Bolongo Bay
The Ritz-Carlton, St. Thomas offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar.

Business amenities include a business centre, 4 meeting rooms, and limo/town car service. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury The Ritz-Carlton, St. Thomas. Parking is available for a fee.

Smoking is allowed in designated areas at this Mediterranean St. Thomas resort.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Alloro – This restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Bleuwater – This restaurant only serves breakfast. Open daily.
Coconut Cove – This beach family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Sails Beachside – This beachfront restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service is available.

Property amenities

Parking and transport

  • Limo/town car service
  • Secured, uncovered valet parking on site (USD 40 per night)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 49 for adults and USD 28 for children
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Alloro
  • Bleuwater
  • Coconut Cove
  • Sails Beachside

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour gym
  • Boat
  • Boat tours
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Sail boat
  • Snorkelling
  • Tennis lessons
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Beach towels
  • Beach umbrellas
  • Firepit
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • No lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 6 buildings
  • Biodegradable coffee stirrers available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Mediterranean architecture
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 106.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • Internet access
  • Phone calls
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 49.00 for adults and from USD 28.00 for children
  • Valet parking fee: USD 40 per night
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Hotel St. Thomas
Ritz-Carlton St. Thomas
St. Thomas Ritz-Carlton
Ritz-Carlton St. Thomas Hotel
Ritz-Carlton St. Thomas Hotel St. Thomas
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Great Bay Resort
St. Thomas Great Bay
Great Bay Resort
St. Thomas Great Bay
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
The Ritz Carlton St. Thomas
Great Bay
Great Bay Resort
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
Great Bay
St. Thomas Great Bay
The Ritz Carlton St. Thomas
Great Bay Resort
St. Thomas Great Bay
Resort St. Thomas Great Bay Resort St. Thomas
St. Thomas St. Thomas Great Bay Resort Resort
Resort St. Thomas Great Bay Resort
St. Thomas Great Bay Resort St. Thomas
Great Bay
The Ritz Carlton St. Thomas
The Ritz Carlton, St Thomas
The Ritz-Carlton, St. Thomas Resort
The Ritz-Carlton, St. Thomas St. Thomas
The Ritz-Carlton, St. Thomas Resort St. Thomas

The Ritz-Carlton, St. Thomas Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 266 out of 445 reviews
Rating 8 - Good. 71 out of 445 reviews
Rating 6 - Okay. 50 out of 445 reviews
Rating 4 - Poor. 29 out of 445 reviews
Rating 2 - Terrible. 29 out of 445 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Narek

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

John

hj
Stayed 1 night in Aug 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Sep 2025

10/10 Excellent

Victor

Stayed 2 nights in Sep 2025

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will absolutely be returning within the next few months. Never experienced the customer service tht we recieved. Kimorah-lin in guest relations is an absolute Gem to this Ritz-Carlton. Everyone we spoke with was fantastic, food was great and room was immaculate! Thank you to everyone - ❤️ Carroll Family
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Courteous staff and beautiful resort.
Stayed 2 nights in Aug 2025

2/10 Terrible

Seehar

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Yancey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite fantastic

Six nights. Awesome bed. Friendly staff with great help about things to do, taxis, and restaurants etc. our first time in St Thomas and we will be back.
Stayed 6 nights in Aug 2025

2/10 Terrible

Bradley

Disliked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Carol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The RITZ Carlton, Saint Thomas. Amazing, memorable, fun and an everlasting experience. The best decision I have made about travel accommodation, in decades. This year, it was my wife's 50th and I wanted to surprise her with something unique and different. We also have 2 small children, ages 7 & 10. The Ritz Carlton was my immediate pick. Our philosophy is that if you travel somewhere unknown with small children, choose the best there is to avoid ugly surprises, disappointments or anguish. Do not penny pinch or fool yourself into thinking that you are some sort of a travel magician. I have tried that in the past, looking for deals, cut corners. . .and it turned out 50/50 in terms of excitement vs. disappointment. The Ritz Carlton Brand delivered what it is known for, worldwide. The moment we pulled into the Ritz Carlton with our rental car, the staff was extremely attentive, welcoming, happy and excited to see us. The Bellmen drove us with their golf cart to the section of the resort that is called CLUB LEVEL. Club Level is an all-inclusive accommodation, with complementary meals, beverages, specialized service, any sports gear you can possibly think of. It is a must do for anyone that expects being pampered, kick up their feet and truly forget about everything. The people, the staff, the elevated class in service, the attention to detail is what we will always remember. Every team member from concierge to service staff held the utmost professionalism. JamarRuthBerthaMaria
Stayed 4 nights in Jun 2025

10/10 Excellent

Amedeo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Ritz was nice. The staff are the best part of resort. Friendly and eager to help out. If I had to complain about one thing, it would be the bathrooms around the resort...With the exception of the bathroom at Alora, none of them are airconditioned. Without air-conditioning, it get hits real hot, and the smell isnt pleasant either.
Stayed 1 night in Aug 2025

10/10 Excellent

Elona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!!! Ritz is always great !! 10/10
Stayed 7 nights in Aug 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz always does an amazing job of putting their best foot forward. Right away you could tell that the staff was trained to give all guests undivided attention and courtesy no matter who they were from the gardeners and landscapers to the managers. The facilities where carved into the natural topography in the back of a bay surrounded by mountains... just gorgeous! We had an amazing room where it was said that Supreme Court Justice Clarence Thomas once stayed. There was a window in the hallway with such an amazing view... i could have spent my whole trip staring out the window at the electric blue water and Island of St. John in the distance. This was a big facility and getting around often ment planning or walking a bit. Food: we stayed on the club level and the club provided most meals from the hotel. And it was beautiful if not always the most tasty. We ate at the residence's restaurant once and found it just ok. But we never at at the beach resturant or the main resturant which i attempted to and couldn't be seated. Seems odd that you have a captive group at your hotel and can not accommodate everyone at the main restaurant. We ended up having room service. Good thing we were club level or it would have been alot more room service. Sargassum is a seedweed problem in the Atlantic Ocean this year in particular. The Ritz makes a real effort to keep it clean. The bed was amazing! Feather topper and thick down comforter.
Our balcony.
Stayed 5 nights in Aug 2025

10/10 Excellent

Armindo

Liked: Cleanliness
Good service
Stayed 4 nights in Aug 2025

10/10 Excellent

erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel & amazing staff!
Stayed 5 nights in Aug 2025

8/10 Good

GENNARO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pros: Gloria, the director of recreation was absolutely amazing. If this hotel didn’t have her, I don’t know how my stay would have gone. I ended up getting really sick and she took the time to check up on me and make sure I had anything and everything to help me. She took care to make sure my kids were taken care of at the kids club. She SAVED my trip! It’s unfortunate my entire trip was ruined by getting sick (nothing to do with the hotel) but at least she made it where I felt I was taken care of. The staff at coconut cove - soooo nice. The manager there always made sure I got anything I needed. He even made sure I got some homemade ginger tea! Thank you for that! The staff always smiled and it was a pleasure to go there. The beach : not much to see or do. I travel the World and had just been to some of the most beautiful water in the entire world so I am spoiled. But there’s nothing much to see there. To the point my husband never went to the beach and neither did my kids. You must go over to St. John for this. We had a boat rented but had to cancel due to my sickness. The food: Mediocre. I live in Miami. We spend a lot of time in the carribean. I know what to expect. It was hard to eat at all the restaurants here. Check in: we waited 45 min with 2 hangry little kids crying on the floor. Just wanting to go eat. I had to go find someone twice to either check us in ir just leave and try to go back later. Rooms: excellent! So much more but it won’t allow.
Stayed 5 nights in Aug 2025

8/10 Good

Norman, HERRIMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time staying at the Ritz Carlton. I've heard really good things from others. The grounds and the people were really good but not quite what I expected staying at the Ritz Carlton. I've heard about amazing VIP customer service. We didn't feel we got anything more than expected anywhere else.
Stayed 6 nights in Jun 2025

10/10 Excellent

Tanveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and the service is simply amazing
Stayed 5 nights in Aug 2025

10/10 Excellent

ELIZABETH

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved Our Stay, The House Keepers were AMAZING, The Staff was so friendly, kind and helpful. The food was delicious! The pool and the entire resort is beautiful, I loved Latasha who works at the restaurant by the pool, michel & the entire staff who works at the pool, yourly in house keeping was an angel sent she helped me decorate the room for my daughters birthday ! Gio who works transportation was the best and so was Jabari both were so helpful and kind to us ! Everything was perfect! We are definitely coming back !
Stayed 5 nights in Aug 2025

10/10 Excellent

Ingrid

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding, vegetation and water views were breathtaking. Excellent dining options, food was excellent. Our room was big and comfortable, clean, complete with amenities. It was difficult to leave such amazing place!
Stayed 5 nights in Aug 2025

10/10 Excellent

Beatriz Castagnin

Stayed 3 nights in Aug 2025

8/10 Good

Andrew

Stayed 6 nights in Aug 2025

10/10 Excellent

Alexander

Stayed 3 nights in Jul 2025

4/10 Poor

Kim

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
They lost my reservation and then tried to charge me double for the room. Service was sub par. The rooms are nice but the exterior is very run down. Definitely not a five star resort
Stayed 3 nights in Jul 2025