2/10 Terrible
Kristi
12 Aug 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
There was no one at the check-in desk when I arrived, but it was very late. I used the phone on the desk and press zero like with instructed. It rang and rang and rang and rang. No one ever pick up. I went to the back office to see if there was somebody back there asleep, maybe. There was not. After about five minutes, my son came in to check on me. I was still dialing zero and no one was answering. He went into the back office as well to check to see if there was somebody. A worker finally came after about 10 minutes. She rudely came over and slammed the phone down and said a derogatory remark about people not knowing how to use the phone. I do know how to use a phone. I did follow the instructions and no one answered. She went in the back office as my son was exiting and begin yelling at him. She was extremely rude to him. She was in the process of checking us in and another woman came and stood at the counter For a good 2 to 3 minutes. I thought she was just another guest. She then announced herself to me as the general manager I said OK. My son was in the back office trying to help me get somebody to check me in. She became extremely rude with us And said that we had to leave that she was going to cancel our reservation with no money back. She eventually agreed to let me stay the night. I will never go back to the branch of hotel in particular the one is Stillwater.
Kristi
Stayed 1 night in Aug 2025