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Crowne Plaza Suzhou by IHG

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Exterior
Property video
Suite, 1 King Bed, Club lounge access (Pilot, High Floor, Lounge Acc) | Minibar, in-room safe, desk, soundproofing
Fitness facility
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
168 Xinggang Street, Suzhou, Jiangsu, 215021
  • Place, Jinji Lake
    ‪1 min walk‬
  • Place, Suzhou Center Mall
    ‪10 min walk‬
  • Place, Gate to the East
    ‪14 min walk‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪36 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Lake View (Jinji)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Lake View (Jinji)

  • Lake view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds, Lake View (Jinji)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View (Jinji)

  • Lake view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(2 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Club lounge access (Captain, Lounge Access)

Suite, 1 King Bed, Club lounge access (Captain, Lounge Access) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club lounge access (Captain, Lounge Access)

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Club lounge access (Explorer, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club lounge access (Explorer, Lounge Access)

  • Park view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Club lounge access (Navigator, High Floor, Lounge)

Suite, 1 King Bed, Club lounge access (Navigator, High Floor, Lounge) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club lounge access (Navigator, High Floor, Lounge)

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Accessible, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Club lounge access (Pilot, High Floor, Lounge Acc)

Suite, 1 King Bed, Club lounge access (Pilot, High Floor, Lounge Acc) | Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club lounge access (Pilot, High Floor, Lounge Acc)

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access) | Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access) | Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

  • Garden view
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

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Exterior
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4.5 out of 5, Wonderful, 531 reviews
The price is €59
includes taxes & fees
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About this property

Crowne Plaza Suzhou by IHG

This hotel features 3 restaurants, a marina and a full-service spa. WiFi in public areas is free. Other amenities include an indoor pool, a health club and a bar/lounge.
Crowne Plaza Suzhou by IHG offers 388 accommodations with minibars and a safe. 42-inch LCD televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

A marina and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.
During your stay at Crowne Plaza Suzhou by IHG, you're just a quick walk from Jinji Lake. Free WiFi in public areas, 3 restaurants and a full-service spa are available.
  • Free WiFi
  • For dining with pool views, stop by 圣汐Sun Seeker, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to body treatments, facials or massages at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Jinji Lake and 10 minutes on foot from Gate to the East
  • Train station pick-up shuttle service available for a fee
Crowne Plaza Suzhou by IHG offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A seasonal outdoor pool, a health club, and a sauna are also featured at the luxury Crowne Plaza Suzhou by IHG.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:00 AM.
圣汐Sun Seeker – Overlooking the pool, this buffet restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
鲍鱼王子Abalone Prince – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. A children's menu is available. Open daily.
臻炉逸Zhen Hotpot – Overlooking the pool, this restaurant serves lunch and dinner. Reservations are required. Open daily.
香茗舫Fragrance – This coffee shop overlooks the pool. Open daily.
马里亚纳Mariana – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Train station pick-up shuttle (surcharge)
  • RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:00 AM for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • 圣汐Sun Seeker
  • 臻炉逸Zhen Hotpot
  • 香茗舫Fragrance
  • 马里亚纳Mariana
  • 鲍鱼王子Abalone Prince

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Crowne Plaza Suzhou by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 175 reviews
Rating 8 - Good. 30 out of 175 reviews
Rating 6 - Okay. 10 out of 175 reviews
Rating 4 - Poor. 1 out of 175 reviews
Rating 2 - Terrible. 0 out of 175 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
The location is convenient and the view is wonderful. The interior of both the public areas and the room is beautifully designed. The breakfast offers many options with a nice environment.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Hyerim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowded on weekends. Great Breakfast. Slow Roujiamo. Very nice hotel with kind people. Always happy to stay.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024
Verified

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice view of the lake. Breakfast selection can be improved.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kian Chuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and manager Henry was really helpful. Luxurious rooms and the buffet spread was superb.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

ELIYAHU

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024
Verified

10/10 Excellent

Dong sik

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Joseph Chin Fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Ning

Sunny Jiang

Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Stoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

KamTuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025
Verified

8/10 Good

winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024
Verified

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

PYOUNG DAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Xiaomin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023
Verified

4/10 Poor

JEAN

Disliked: Cleanliness, property conditions & facilities, room comfort

Over-rated and run down rooms

Ok, this was during a chineese holiday week-end, but still it can't excuse assigning a smoking room when non-smoking was explicitely requested. The rooms need refurbishing for that price, cleaning was questionable and most of the staff doesn't speak a word of english and are not willing to help. The only notable exception is the buffet staff and managers who introduced us to some local dishes and were keen to assist with any need.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some improvements required for excellence

The Crowne plaza Suzhou was very clean. The bed very so comfortable and the room was good. The breakfast was superb. Lots of options both Chinese and western. It is located near a shopping centre and also easy access to the metro. There is a walkway around jinji lake accessible from the hotel. We ate 3 nights in the Prince restaurant in the hotel. On 2 occasions, the food was superb. On our last night, the service was dreadful and we waited over 1 hour for food. We asked for non spicy food but it came out so full of chillies that we couldn’t eat it. We ended up leaving the restaurant, very disappointed. On check in, they did not recognise my hotels.com gold membership. Again, I was very disappointed with that. I hope the hotel fixes these issues as it is a good place to stay.
Outside the hotel.
View from outside.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

RYO

Liked: Cleanliness
綺麗です
Stayed 1 night in Feb 2026
Verified

8/10 Good

Dongeun

Liked: Cleanliness, staff & service, amenities
직원 친절
Stayed 1 night in Feb 2026
Verified

8/10 Good

YAHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿體驗
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변환경 좋고 친절하고 서비스도 좋았어요 덕분에 편안한 출장이였습니다
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Hiroshi

Liked: Cleanliness, property conditions & facilities
妻と上海からの小旅行で1泊しました。夜になるとホテルの吹き抜けのラウンジが良い雰囲気で、
Stayed 1 night in May 2025

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