There had been a mix-up between Expedia and the hotel computer systems. Expedia had me checking in on Wednesday night, the hotel had me checking in on Thursday night. The manager of the hotel could not care less that this was a problem for me. Didn't apologize, didn't even try to fix a situation, just told me that I had to call Expedia. And when Expedia called them back, just basically told them to pound sand. I have never seen a service provider with so little concern over a customer and their predicament.
I did not even get a, "I'm so sorry sir, there's just nothing I can do." It was just, "that's expedia's problem."