Along with a fitness centre, this smoke-free hotel has a business centre and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and a TV in a common area.
Holiday Inn Express & Suites Sweetwater by IHG offers 71 accommodations with coffee/tea makers and a hairdryer. 35-inch LED televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead.
This Sweetwater hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Sweetwater by IHG. During your stay, you'll be close to Engleman Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
Free breakfast offered
Free WiFi
Free self-parking
Amenities include a business centre, laundry facilities and a vending machine
On-site recreation includes a gym
6 minutes by car from Engleman Park and 6 minutes from Sweetwater Hospital
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is available. A fitness centre, a vending machine, and laundry facilities are also featured at the business-friendly Holiday Inn Express & Suites Sweetwater by IHG. Free self parking is available.
This Sweetwater hotel is smoke free.
Guests are served a free breakfast.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available
Food and drink
Free breakfast available
Things to do
Gym
TV in common areas
Family friendly
In-room cot
In-room microwave
In-room refrigerator
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Vending machine
Guest services
Housekeeping (daily)
Business services
Business centre
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
More
1 building
3 floors
Banquet hall
Built in 2010
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Free cot
Bathroom
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Shower/bathtub combination
Towels provided
Entertainment
35-inch LED TV with premium cable channels
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning (climate-controlled)
Desk
Free local calls
Iron/ironing board
Phone
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21
Check-out
Check-out before 11 AM
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Renovations and closures
The property will be renovating from 4 April 2026 to 31 August 2026 (completion date subject to change). The following areas are affected:
Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.
Access methods
Staffed front desk
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cots (infant beds)!
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
Quality Sweetwater
Holiday Inn Express Sweetwater Hotel
Holiday Inn Express Sweetwater
Holiday Inn Express & Suites Sweetwater by IHG Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 208 out of 546 reviews
10 - Excellent
208
Rating 8 - Good. 135 out of 546 reviews
8 - Good
135
Rating 6 - Okay. 89 out of 546 reviews
6 - Okay
89
Rating 4 - Poor. 57 out of 546 reviews
4 - Poor
57
Rating 2 - Terrible. 57 out of 546 reviews
2 - Terrible
57
8.0/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
7.4/10
Property conditions & facilities
Reviews
10/10 Excellent
NEIL
29 Jan 2026
NEIL
Stayed 1 night in Jan 2026
6/10 Okay
Callie
20 Jan 2026
Liked: Staff & service, amenities
Breakfast was good. Toilet needed to be cleaned better. Visible urine on back of seat. Staff was attentive enough. To this hotel because it had an indoor pool and I was excited to let my kids swim in the winter, but the pool was not usable because the heating element was not working. Super bummer for the kids.
Callie
Stayed 1 night in Jan 2026
10/10 Excellent
Samuel
Travelled with family
5 Jan 2026
Liked: Cleanliness, staff & service, amenities
Great coffee
Samuel
Stayed 1 night in Dec 2025
4/10 Poor
Michael
4 Jan 2026
The room requested w
Michael
Stayed 1 night in Jan 2026
8/10 Good
Joy
28 Dec 2025
Joy
Stayed 1 night in Dec 2025
2/10 Terrible
Tara
27 Dec 2025
Tara
Stayed 1 night in Dec 2025
10/10 Excellent
Jennifer
27 Dec 2025
Jennifer
Stayed 1 night in Dec 2025
8/10 Good
phyllis
22 Dec 2025
phyllis
Stayed 1 night in Dec 2025
4/10 Poor
Julie
Travelled with family
8 Dec 2025
Disliked: Property conditions & facilities
The motel needs serious updating. Floors in elevator were all chipped rooms looked aged
Julie
Stayed 2 nights in Dec 2025
2/10 Terrible
Frances, Slovan
1 Dec 2025
Disliked: Property conditions & facilities
Out dated and over priced. Do not recommend.
Frances
Stayed 1 night in Nov 2025
10/10 Excellent
Jennifer
25 Nov 2025
Jennifer
Stayed 2 nights in Nov 2025
6/10 Okay
Steven
23 Nov 2025
Steven
Stayed 1 night in Nov 2025
6/10 Okay
Debra
Travelled with family
21 Nov 2025
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Rooms need update. Staff great.
Debra
Stayed 1 night in Nov 2025
8/10 Good
Linda
Travelled with family
12 Nov 2025
Liked: Cleanliness
Yes
Linda
Stayed 1 night in Nov 2025
10/10 Excellent
Daryl
12 Nov 2025
Daryl
Stayed 1 night in Nov 2025
6/10 Okay
James
Travelled with family
1 Nov 2025
Liked: Staff & service, amenities
The room was not very clean. The sofa bed that we needed for two small children, did not have sheets. Pillows, or blankets. Bathroom had mold damage.
The whole room smells of old urine,the hallways carpet is absolutely disgusting and the breakfast cook handles the bacon with her bare hands Customers wait behind employees filling take home plates and actually grabbed biscuits to eat with their bare hands after they were set out for customers,the Manager was inept and nobody deserves to have to stay here.Mold in the shower and all amenities were closed.
We had a leaky drip in the tub that was annoying. The room had a fly and other flying insects that got in my coffee. You could hear people above and outside your room at all hours. The breakfast didn't even have waffles and it was just sub-par food. I will not return. The pool was closed. This hotel could use an upgrade. It is worn looking, old and things just don't work.
Mold/mildew on walls/ceiling in bathroom and in bedroom. Everything was damp and mildewy smelling. We both woke up feeling the effects from sleeping in these conditions. Tub wouldn't drain as we showered. Very disgusted that the IHG brand would find this acceptable. Its what i would expect for a $60/nt room (have stayed in that) and just the night before we paid the same amt at another IHG Holiday Inn Express near Knoxville that was fabulous!! Too disgusted to eat breakfast there so no reviews on the food or breakfast area.
Very pricey for conditions and amenities. Pool closed and has been maybe since covid. Sparse on breakfast compared to other Holiday inns. Have been members for 30+ years and will not stay at this location again.
Room was clean but hotel desk clerks didnt know what they was doing. There was one boy that was very helpful and i made the bed as i was sick. Wife got locked out of the room and the maids would not let her in said they was not allowed so she was stuck outside the hallway and her nightgown