The representative checking in was fantastic! She was friendly, personable, and welcoming. We had booked a suite for five adults. On arriving in our room there were no additional towels, toiletries and later discovered there was no bedding in the suite for the pull-out couch. We thought maybe they had already made the pull out and upon unfolding it there was a massive urine stain on the mattress. We called the front desk to let them know about the bedding. They told us we had to come down and get it, we also told him about the massive urine stain on the mattress and that we were able to switch it with a family members from their pullout that they weren't using. There was no apology, no offer to make it right, just asked what room the dirty mattress was in now. There was sunflower seeds stuck to the bed frame of the pull out and a dirty sock from a previous occupant beside the couch. Definitely not a great experience