2/10 Terrible
Verified traveller
Travelled with family
19 Aug 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Ripoff
No room service during the stay.
Plug sockets loose in walls.
Aircon would not turn off so was freezing.
Could smell smoke during our stay.
No help available usingthe phone provided. The staff were drinking alcohol on shift instead and after multiple calls unanswered i could not even recieve first aid after the thor ride closed on my back without any prior warning, hitting my spine resulting in pain and stiffness. Luckily this resided enough to complete the trip for the kids.
Although the tenderness and muscular pain is still present i managed to persevere.
Upon arrival i discovered access to the resort was extra even though id paid 300 to stay at the resort paying extra for access to the resort was not advertised clear enough. There were NO discounts or perks for the themepark entry even r
Though we stayed at draytons own hotel we then had to pay twice almost £200 just to enter the resort park where we were staying. So thats £500 without anything else. Nomini bar or room service. No cleaners during entire stay.
There were multiple rides shut qbout 5 or more with others breaking down every 5 mins. Resulting in only getting on 2rides for £100???? ?!!@!! No tea or coffee maker. Loose fittings old worn dirty walls ect. The standards were no higher than a premiere inn. Infact premiere inn is better value and cleaner rooms. The room shown on our booking looked nothing like it.
The shows and evening entertainment were not as advertised no waterfest.Dissapointing for £900totalcosts
Verified traveller
Stayed 2 nights in Aug 2025