I went to Pala and reserved the room I did because it had a soaking tub and I wanted to relax. I arrived very late - about 1:30 am, but was ok with paying as much as I did cause I wanted the tub. I asked about a late check-out, and agreed to pay $37 for 1 hour. I asked if the $37 would credit toward another night if I booked a 2nd night but was told I’d have to go through Expedia for that and left it at that.
Well - the tub turned out to be a cold dip instead of a hot soak like I was looking forward to. Warm water came out for about 5 seconds before it turned cold. I tried everything, nothing worked. The shower had plenty of hot water strangely, so I guess they tweak things to discourage use of the soaking tub?!? Maybe tell people they shouldn’t expect anything close to warm for their bath water then.
Then I get woken up by the phone ringing very loudly in the room. Since it’s across the room and I don’t wanna get out of bed (it’s not even 9am yet, and I got in very late), I try to soundproof my head…and then it rings again. And then my cell phone starts ringing…it was the front desk calling to ask if I want to stay another night (for $180). I was already not happy that I didn’t get to take a bath (the whole reason I selected that room and paid more than I would have otherwise), and now they were waking me up when they could see I asked for a late check-out. Only giving it a couple stars cause it was clean - but EVERYTHING else sucked. Went for relaxation, and left stressed.