4/10 Poor
Neil
Travelled with family
5 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
As you drive towards the hotel, it really has the wow factor; a castle on the edge of a cliff next to the Atlantic Ocean. As you get closer you realise that its run down and hasn't been maintained externally for a number of years. Inside, you enter into the Great Hall, and again wow, a really lovely space on the ground floor with huge fireplaces and sweeping staircases. The first person we saw when when we entered the hotel was the owner, John Mappin, as guests in his establishment, It would have been great if he had welcomed us and asked us about our journey; instead, he simply dismissed us as if we were invading his space. The next person we met was the hotel Receptionist. Again, there was no welcome, just a perplexed look as we had arrived after a 5 hour journey at 1.50, when check-in opened at 2. We were told we were unable to check-in as the rooms were not ready, and told to go for a walk or a drive for a while - not even shown to the bar or longue to relax.
When we finally got our key, we were located on the second floor, as we entered the room (which cost £250 per night) we were welcomed by a large space cluttered with mis-matching, old furniture; the curtains were at least 30 years old and the curtain rail was hanging off the wall. Despite other reviews saying that the hotel decor was 'quirky' or 'shabby-chic', it isn't - it is simply shabby. £250pn can be so better spent with some research, the hotel is massively under-invested despite being at full capacity a lot.
Neil
Stayed 2 nights in Aug 2025
