Hilton Waikoloa Village

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Dates

September 2025

October 2025

Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Breakfast available
24/7 front desk
Parking available
Spa
Hot tub

Explore the area

69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738

Waikoloa Beach Golf Course
‪1 min walk‬
Anaehoomalu Beach
‪3 min walk‬
Kings Shops
‪12 min walk‬
Kailua-Kona, HI (KOA-Kona Intl.)
‪35 min drive‬

Room options

Makai Room, 1 King Bed, Ocean View

Good

49 sq m
Resort view
Sleeps 4
1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

101 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

1 bedroom
Resort view
Sleeps 5
1 King Bed and 1 Queen Sofa Bed

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Lanai Room, 2 Queen Beds, Ocean View, Ground Floor (Roll In Shower)

49 sq m
Resort view
Sleeps 4
2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Resort view
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

49 sq m
Sleeps 4
2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

49 sq m
Sleeps 4
2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

Very good

49 sq m
Sleeps 4
1 King Bed

Grand Room, 1 King Bed with Sofa bed, Golf View (Palace Grand, Newly Renovated)

Golf view
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

Very good

49 sq m
Ocean view
Sleeps 4
2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Hearing Accessible (Palace Grand, Newly Renovated)

Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Resort View

Sleeps 4
2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Resort view
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

Ocean view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Resort View

Sleeps 4
1 King Bed

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

49 sq m
Mountain view
Sleeps 4
1 King Bed

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Ocean view
Sleeps 4
2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

49 sq m
Resort view
Sleeps 4
1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

Wonderful

49 sq m
Ocean view
Sleeps 4
2 Queen Beds

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Ocean view
Sleeps 4
2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

49 sq m
Resort view
Sleeps 4
2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

Exceptional

101 sq m
1 bedroom
Resort view
Sleeps 7
1 King Bed and 2 Queen Beds

Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

216 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Palace Room, 1 King Bed, Resort View

Wonderful

39 sq m
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Makai Room, 2 Queen Beds, Ocean View

Excellent

49 sq m
Ocean view
Sleeps 4
2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

Exceptional

49 sq m
Resort view
Sleeps 4
2 Queen Beds

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

Wonderful

49 sq m
Resort view
Sleeps 4
2 Queen Beds

Palace Room, 1 King Bed, Ocean View

Very good

39 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

Excellent

49 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Resort View

Very good

39 sq m
Resort view
Sleeps 4
2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

Very good

39 sq m
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

Exceptional

39 sq m
Resort view
Sleeps 4
2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

Very good

49 sq m
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

Resort view
Sleeps 4
2 Queen Beds

Flat-screen TV, DVD player, pay films, MP3 dock

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

Very good

110 sq m
1 bedroom
Ocean view
Sleeps 4
2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

Good

39 sq m
Ocean view
Sleeps 4
2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

49 sq m
1 bedroom
Ocean view
Sleeps 5
1 King Bed and 1 Queen Sofa Bed

Grand Room, 2 Queen Beds, Golf View (Palace Grand, Newly Renovated)

Golf view
Sleeps 4
2 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

216 sq m
1 bedroom
Ocean view
Sleeps 6
1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

Good

49 sq m
Ocean view
Sleeps 4
2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

Excellent

101 sq m
1 bedroom
Resort view
Sleeps 4
1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (Makai)

110 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Makai Room, 1 King Bed, Ocean Front View

Excellent

49 sq m
Ocean view
Sleeps 4
1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

Good

49 sq m
Ocean view
Sleeps 4
2 Queen Beds

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

101 sq m
1 bedroom
Ocean view
Sleeps 5
1 King Bed and 1 Queen Sofa Bed

Makai Room, 1 King Bed, Resort View

Exceptional

49 sq m
Mountain view
Sleeps 4
1 King Bed

Grand Room, 2 Queen Beds, Hearing Accessible, Garden View (Palace Grand, Newly Renovated)

Sleeps 4
2 Queen Beds

Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

Resort view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Garden View, Ground Floor (Palace)

39 sq m
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

Excellent

39 sq m
Sleeps 4
2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

49 sq m
Ocean view
Sleeps 4
1 King Bed

Makai Lanai Room, Garden View, 1 King Bed, Ground Floor

49 sq m
Sleeps 4
1 King Bed

Grand Room, 2 Queen Beds, Garden View (Palace Grand, Lanai, Newly Renovated)

Good

Sleeps 4
2 Queen Beds

Room, 1 King Bed, Golf View (Palace)

Wonderful

39 sq m
Golf view
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

Good

39 sq m
Golf view
Sleeps 4
2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

110 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Royal Suite, 1 King Bed, Ocean View

110 sq m
1 bedroom
Ocean view
Sleeps 5
1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

Very good

Ocean view
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

1 bedroom
Ocean view
Sleeps 4
1 King Bed

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includes taxes & fees

30 Sept - 1 Oct

About this property

Hilton Waikoloa Village

Family-friendly fun on the beach, with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hilton Waikoloa Village's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Housekeeping is available on request.

Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, bidets and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Hilton Waikoloa Village. During your stay, you're just a quick walk from Waikoloa Beach Golf Course. Free WiFi in public areas, 3 outdoor pools and 8 restaurants are available.

Free Wi-Fi (speed: 50+ Mbps)
Options for a bite to eat or a refreshing drink include 8 restaurants, 2 coffee shops/cafes, 2 beach bars and 2 poolside bars
Buffet breakfast served daily for a fee
Valet parking and self-parking available for a fee
Splash around at the waterslide or swim in the 3 outdoor pools
Treat yourself to Swedish massages, body scrubs or body wraps at the spa
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes an outdoor tennis court, a gym and a steam room
Guests speak favourably about the overall condition of the property and the family-friendly amenities
Steps from Waikoloa Beach Golf Course and 9 minutes on foot from Waikoloa Kings' Course

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hilton Waikoloa Village, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts and a health club. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Hilton Waikoloa Village has 8 restaurants serving breakfast, lunch and dinner.

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Uncovered parking on site (USD 48 per night; includes in/out privileges)
Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

Daily buffet breakfast available 7 AM to 10:30 AM for a fee: USD 55 for adults and USD 27.50 for children
2 beach bars
2 coffee shops/cafes
2 poolside bars
5 bars/lounges
8 restaurants

Things to do

27-hole adjacent golf course
3 hot tubs
3 outdoor pools
Children's pool
Fitness classes
Full-service spa
Games
Golf
Golf carts
Health club
Kayaking
Outdoor tennis court
Paddleboard
Pilates classes
Sauna
Shopping
Snorkelling
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

3 outdoor pools
Beach toys
Children's games
Children's pool
DVD player
Grocery/convenience store
Laundry facilities
Mini-fridge
Pool toys
Rollaway/extra bed (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Conference centre (66,000 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the bay
On the beach
Outdoor furniture
Picnic area
Terrace

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Front entrance ramp
No lift
Phone accessibility kit
Pool hoist on site
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 buildings
6 floors
Ballroom
Banquet hall
Built in 1988
Designated smoking areas

Room amenities

Bedroom

Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Designer toiletries
Hair dryer
Private bathroom
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

DVD player
Flat-screen TV with premium cable channels
MP3 dock
Pay films

Food and drink

Coffee/tea maker
Mini-fridge
Toaster

Air conditioning (climate-controlled)
Connecting rooms available
Dryer
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 50.0 per night.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 56.62 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness centre access
Fitness/yoga classes
Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 55 for adults and from USD 27.50 for children
Uncovered self-parking fee: USD 48 per night (in/out privileges)
Valet parking fee: USD 55 per night (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA 063-091-0976-01

This property accepts credit cards, debit cards and cash

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8 AM to 10:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Village Hotel Waikoloa

Hilton Village Waikoloa

Hilton Waikoloa

Hilton Waikoloa Village

Waikoloa Hilton

Waikoloa Hilton Village

Waikoloa Village

Waikoloa Village Hilton

Hawaii Hilton Waikoloa Village

Hilton Waikoloa Village Hotel Waikoloa

Hilton Waikoloa Village Resort

Hilton Waikoloa Village Hotel

Hilton Village Resort

Hilton Village Hotel Waikoloa

Hawaii Hilton Waikoloa Village

Waikoloa Hilton

Hilton Village Waikoloa

Hilton Waikoloa Village Resort

Hilton Waikoloa Village Waikoloa

Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Chantha

30 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in May 2025

4/10 Poor

Lorraine

Travelled with family

28 May 2025

Liked: Amenities

Disliked: Staff & service

Room was guaranteed at 4pm. Not ready and we checked in at 1pm. Moved us to a different room which was poorly kept- dirty, dusty, blood stains on pillows. Never been used or cleaned. Asked for manager and moved us. Our entire 1st day was wasted. Staff is not kind and not accommodating. The large pools and lagoon is nice and well maintained. But the rooms are old and not worth it. Property needs to be updated. Need a breakfast spot that serves a la carte not just a buffet. The little coffee shop sold out of all pastries by 8am. Just not what I expected. Thought service would be great. Will not return. Going to continue staying at Marriott.

Stayed 4 nights in May 2025

10/10 Excellent

Tiffany, Elkhorn

Travelled with family

28 May 2025

Liked: Amenities

Our room had a beautiful view of the ocean AND dolphins! We enjoyed the lagoon and all of the restaurants.

Stayed 7 nights in May 2025

10/10 Excellent

Gary

Travelled with partner

28 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very nice property:. Quiet and well maintained. Staff very helpful, even brought me extra bedding in the middle of the night. Loved the dolphins.Only downside is not a lot of food options in the evening.

Stayed 4 nights in May 2025

8/10 Good

Siddharth

27 May 2025

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Feb 2025

6/10 Okay

Chris

Travelled with family

27 May 2025

I was disappointed nobody cleaned the room even after 4 days. I called and they promptly tried to clean it after 5pm which isn't OK. The many texts were nice but staff and texts do NOT match. Poor communication. Staff was nice and accommodating otherwise. The Ocean Tower could use a nice venue for drinks and music in the evenings.

Stayed 6 nights in May 2025

10/10 Excellent

Jesus

26 May 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 4 nights in May 2025

10/10 Excellent

Gloria

25 May 2025

Stayed 2 nights in May 2025

6/10 Okay

Daniel

21 May 2025

Liked: Staff & service

Didn’t like I had to wait an hour for someone to come fix my room door so I could get in!

Stayed 5 nights in May 2025

10/10 Excellent

Jennifer, Fort Drum

19 May 2025

Liked: Cleanliness, amenities

This was our second time here and we had a wonderful stay. I do wish that the weights room was updated. Other than that, fabulous all around.

Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Travelled with family

19 May 2025

Liked: Staff & service, property conditions & facilities

Beautiful resort but hard to get around at times— tram times were long.

Stayed 3 nights in May 2025

6/10 Okay

Andres

Travelled with family, Travelled with family and small children, Travelled with partner

19 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

One of your managers, Carl, was incredibly rude and long story short, I paid for a private cabana, your most expensive one. The oasis with its own spa, and someone tried to walk in and use it. When she was informed it was private she decided to complain and ME AND MY PARTY were kicked out instead of that person being told that it was indeed reserved. Unprofessional, completely disrespectful to a PAYING customer, and completely wrong to side with someone trying to take advantage of your facilities without paying. We will be taking this further.

Stayed 7 nights in May 2025

10/10 Excellent

Rudy

16 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

16 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2025

4/10 Poor

Melinda

Travelled with family

15 May 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Views are nice and lagoon and fun. The property had obviously been neglected however. Lots of trash around the grounds. Floors were dusty and dirty. Pool party at kohala pool was super loud. Limited dining with no overlapping hours. Room service menu was awful. May dining locations were closed during our trip as was the hours of restaurants (i.e. kpc is closed sunday and monday, and kona lounge is closed Tuesday and Wednesday). Will not be returning, the overall cost is not worth it.

Stayed 6 nights in May 2025

10/10 Excellent

Zachary

Travelled with family

10 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ease of check in, friendly stsff

Stayed 1 night in May 2025

8/10 Good

Lauren

Travelled with family

10 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

6/10 Okay

Daniel

6 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is not for travelers like me. It’s a resort by the ocean, but has no beach. It’s so big and the buildings are so separate apart that there’s a train connecting everything. And the train takes over 10 minutes to arrive! Imagine waiting 10-15 min every time you decide to leave the hotel or even to get breakfast! This thing was built for you to stay put, which is nonsense in such an amazing island, with so much to do and explore. Honestly, you don’t want to go to Hawaii to stay in a Disney-like resort. Or maybe you do. To each one their own. I think it is just cheesy and lame.

Stayed 3 nights in Apr 2025

2/10 Terrible

Lauren

5 May 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Worst Hilton I’ve ever seen.

Stayed 5 nights in Apr 2025

10/10 Excellent

Nancy Gail

Travelled with group

5 May 2025

Liked: Amenities

Restaurants could be open longer. The resort needs more handicapped friendly accessibility to ALL areas. A wonderful shout out to Eugene at check in. He has an extremely good and personable personality. I regret not being able to actually meet him, he met my daughter and she was extremely impressed by him as well. Thank you Eugene!

Stayed 7 nights in Apr 2025

4/10 Poor

Nicholas David

5 May 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Parking is expensive, $48 dollars a day. This is on top of a $48 dollar resort fee they charge for services that are standard and free at any other hotel. This place will nickle and dime you for every single service they have besides the

Stayed 5 nights in Apr 2025

8/10 Good

Mitchell

Travelled with partner

5 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was an absolutely beautiful property! The only flaw was the lack of affordable dining options on site.

Stayed 7 nights in Apr 2025

6/10 Okay

mark

Travelled with family

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful, but the parking was a huge inconvenience. 1300 steps from our room to the parking lot, not fun when you had a long day adventuring and then you have to face the long walk back to the room. The tram they provide from the main lobby to the different hotels in the resort was often broken or you would have to wait 30 minutes because they only had 1 running at a time.

Stayed 7 nights in Apr 2025

10/10 Excellent

Casey

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Travelled with partner

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Plenty of things to do on and off the resort. Great experience.

Stayed 4 nights in Apr 2025

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View all photos for Makai Room, 1 King Bed, Ocean View

Makai Room, 1 King Bed, Ocean View

View all photos for Palace One Bedroom Suite, 1 King Bed, Ocean View

Palace One Bedroom Suite, 1 King Bed, Ocean View

View all photos for Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

View all photos for Makai Lanai Room, 2 Queen Beds, Ocean View, Ground Floor (Roll In Shower)

Makai Lanai Room, 2 Queen Beds, Ocean View, Ground Floor (Roll In Shower)

View all photos for Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

View all photos for Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

View all photos for Makai Lanai Room, 2 Queen Beds, Garden View

Makai Lanai Room, 2 Queen Beds, Garden View

View all photos for Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

View all photos for Grand Room, 1 King Bed with Sofa bed, Golf View (Palace Grand, Newly Renovated)

Grand Room, 1 King Bed with Sofa bed, Golf View (Palace Grand, Newly Renovated)

View all photos for Makai Lanai Room, 2 Queen Beds, Ocean View

Makai Lanai Room, 2 Queen Beds, Ocean View

View all photos for Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

View all photos for Grand Room, 1 King Bed with Sofa bed, Hearing Accessible (Palace Grand, Newly Renovated)

Grand Room, 1 King Bed with Sofa bed, Hearing Accessible (Palace Grand, Newly Renovated)

View all photos for Room, 2 Queen Beds, Resort View

Room, 2 Queen Beds, Resort View

View all photos for Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

View all photos for Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View

View all photos for Makai Room, 1 King Bed, Resort View (Hearing Accessible)

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

View all photos for Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

View all photos for Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

View all photos for Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

View all photos for Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

View all photos for Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

View all photos for Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

View all photos for Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

View all photos for Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

View all photos for Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

View all photos for Palace Room, 1 King Bed, Resort View

Palace Room, 1 King Bed, Resort View

View all photos for Makai Room, 2 Queen Beds, Ocean View

Makai Room, 2 Queen Beds, Ocean View

View all photos for Makai Room, 2 Queen Beds, Resort View

Makai Room, 2 Queen Beds, Resort View

View all photos for Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

View all photos for Palace Room, 1 King Bed, Ocean View

Palace Room, 1 King Bed, Ocean View

View all photos for Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

View all photos for Palace Room, 2 Queen Beds, Resort View

Palace Room, 2 Queen Beds, Resort View

View all photos for Palace Room, 1 King Bed, Resort View (Hearing Accessible)

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

View all photos for Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

View all photos for Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

View all photos for Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)