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Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Property class: 2.5

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

A Holiday Inn Express & Suites with a covered entrance, landscaped gardens, and a well-lit facade.
An indoor swimming pool with lounge chairs and a clock on the wall.
A buffet with labeled trays of omelets and other dishes.
A hotel lobby with a reception desk, a wooden reception desk, a glass door entrance, and a ceiling light fixture.
A hotel room with a bed, a sitting area, a bathroom with a bathtub, and a desk with a lamp.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1290 Arsenal St, Watertown, NY, 13601
  • Place, Salmon Run Mall
    ‪18 min walk‬
  • Place, Jefferson Community College
    ‪2 min drive‬
  • Place, Kostyk Field
    ‪3 min drive‬
  • Airport, Watertown, NY (ART-Watertown Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk with a computer, a chair, and a TV.

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(86 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

A bed with white bedding and a wooden headboard.

Standard Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Jetted Tub

A hotel room with a bed, two armchairs, a small sitting area with a table, a bathtub, and a mirror.

Standard Room, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a wall-mounted TV.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(55 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

A hotel room with a bed, a TV, a lamp, and a desk.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(17 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

A hotel room with a large bed, a chair, two bedside tables with lamps, and a window with curtains.

Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a large bed, a desk with a computer, a chair, two bedside lamps, and a window with curtains.

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk with a computer, a chair, and a TV.

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Jetted Tub

A hotel room with a large bed, a desk, a lamp, a telephone, and a television.

Suite, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Communications)

A hotel room with a bed, a TV, a lamp, and a desk.

Suite, 1 King Bed, Accessible (Communications)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

An indoor pool, a restaurant and a business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers 115 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG. During your stay, you'll be within walking distance of Salmon Run Mall. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the breakfast and the clean guestrooms
  • 13 minutes by car from Lake Ontario and 13 minutes from Fort Drum
There's a restaurant on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. An indoor pool, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG. Free self parking is available.

This Watertown hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Hotel Suites Watertown Thousand Island
Holiday Inn Express Hotel Island
Holiday Inn Express Island
Express Watertown Thousand
Holiday Inn Express Hotel Suites Watertown Thousand Island

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1004 reviews
Rating 8 - Good. 218 out of 1004 reviews
Rating 6 - Okay. 52 out of 1004 reviews
Rating 4 - Poor. 14 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tigran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast clean room affordable stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and accommodating
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Molly

Liked: Cleanliness, staff & service
The breakfast was great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - very pleasant. Room spacious, comfortable and clean. Very nice breakfasts, and ample parking. Enjoyed my stay, will book again next time in Watertown.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I would gladly stay here again!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Excellent all around, great location, easy to get to.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pristine room, excellent bean to cup Costa coffee and very friendly ladies at the front desk.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Carol ann

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly , breakfast was plenty and very good and although the room was a bit dated, it had everything we needed and was a good size
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Lindsey

We live local but wanted to use the pool for the kids. We frequent this hotel quite a bit. Hotel is always clean and staff is friendly.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Anghel

Liked: Cleanliness, staff & service, amenities
Amazing and clean room great food
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and well taken care of, and most of all, the staff was polite and friendly, as you would expect to find at a hotel, but is actually rare these days!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. I would stay there again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Staff very friendly
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff helpful
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel truly impressed me. The room was exceptionally clean and well-maintained, seriously a comfortable and relaxing environment. when I had a small issue, The staff went above and beyond in every way—friendly, attentive, and ready to help. Their incredible hospitality made the experience amazing! Overall, the service was beyond awesome, and I highly recommend this hotel to anyone looking for a pleasant and worry-free stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit this area regularly and this is the hotel we return to. Staff are wonderful, rooms are clean & comfortable and the breakfast is always good. We don’t use the pool but it looks nice. We will stay here again in the future.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Front Staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very clean and comfortable, excellent buffet breakfast, many healthy options
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Didn’t have any problem with finding parking. The staff was very nice
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was an awesome perk and always stocked. The staff were amazing. Hotel is clean. Parking free. Right by Salmon Run Mall. Great family spot to stay over while shopping. 5 stars.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities
Very nice breakfast, great room, terrific bed & pillows.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, staff was great and very good breakfast (a lot of choices)
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Avery

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth day at this hotel. It's easy to find. very comfortable, friendly, helpful staff. The room is very clean and spacious. Parking safe and easy to access. Nice fitness center and the pool.
Stayed 2 nights in Apr 2026