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Embassy Suites Hotel Winston-Salem

3.5 star property

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Photo gallery for Embassy Suites Hotel Winston-Salem

Lobby
Lobby
Lobby
Exterior
27-inch TV with cable channels, pay films, MP3 dock

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

View in a map
460 N Cherry St, Winston-Salem, NC, 27101
  • Benton Convention Center
    ‪1 min walk‬
  • Old Salem
    ‪18 min walk‬
  • Wake Forest University Baptist Medical Center
    ‪2 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Accessible, Non Smoking

Bathroom shower

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive, One King Bed, Non-Smoking

Executive, One King Bed, Non-Smoking | In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Executive, One King Bed, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(27 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Suite Acc with Tub Non Smoking

In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Two Queen Suite Acc with Tub Non Smoking

7.0 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Premium Suite, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite 2 Queens, Non Smoking

In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Suite 2 Queens, Non Smoking

7.8 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Premium Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Suite, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Non Smoking

27-inch TV with cable channels, pay films, MP3 dock

Premium Suite, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, Non-Smoking

27-inch TV with cable channels, pay films, MP3 dock

Two Bedroom Suite, Non-Smoking

8.0 out of 10
Very good
(4 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Shower, free toiletries, hair dryer, towels

Suite, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Suite, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for King, Premium Suite, 1 King Bed, Non Smoking

In-room safe, soundproofing, iron/ironing board, free cots/infant beds

King, Premium Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Winston-Salem Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, 571 reviews
The price is €96
includes taxes & fees
14 Sept - 15 Sept
Hampton Inn & Suites Winston-Salem Downtown

About this property

Embassy Suites Hotel Winston-Salem

Hotel in Winston-Salem with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free continental breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a coffee shop/cafe and coffee/tea in a common area.
Embassy Suites Hotel Winston-Salem offers 146 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Winston-Salem hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay-per-view films. Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Embassy Suites Hotel Winston-Salem. During your stay, you're just a quick walk from Benton Convention Center. Free breakfast, free WiFi in public areas and a free manager's reception are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the indoor pool
  • Amenities include a business centre, conference space and convenience store
  • On-site recreation includes a 24-hour gym
  • 7 minutes by car from Hanes Mall and 9 minutes from Wake Forest University
  • Cats and dogs welcome for a fee
Embassy Suites Hotel Winston-Salem offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 24003 square feet (2230 square metres) and includes conference space. Embassy Suites Hotel Winston-Salem also features coffee/tea in common area, a corner/local shop, and room service (during limited hours).

This 3.5-star Winston-Salem hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
E'teri Restaurant and Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • E'teri Restaurant and Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Living room
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 24,003 square feet of conference space
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Winston-Salem
Embassy Suites Winston-Salem
Embassy Suites Hotel Winston Salem
Embassy Suites Winston Salem
Embassy Suites Hotel Winston-Salem Hotel
Embassy Suites Hotel Winston-Salem Winston-Salem
Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

Embassy Suites Hotel Winston-Salem Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 379 out of 1001 reviews
Rating 8 - Good. 200 out of 1001 reviews
Rating 6 - Okay. 146 out of 1001 reviews
Rating 4 - Poor. 137 out of 1001 reviews
Rating 2 - Terrible. 139 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Moses

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing they took money off my card and haven't put it back on
Stayed 2 nights in Jun 2025

10/10 Excellent

Rahul

Stayed 2 nights in May 2025

6/10 Okay

shqvanner

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Room was especially hot though the air was in 66 degrees. Pool had not been inspected for the season. Other than that the stay was nice.
Stayed 1 night in May 2025

10/10 Excellent

LaToya

Liked: Staff & service, property conditions & facilities
Staff was friendly, breakfast was hot and fresh but my room was dirty spider webs all throughout and inside of the windows bathroom shower head was loose paint was chipping. But the staff was friendly
Stayed 1 night in May 2025

10/10 Excellent

Shawn D.

Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness
Great
Stayed 1 night in May 2025

10/10 Excellent

Taylor Maree

Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room including sitting area, bedroom and bathroom were spacious. The evening happy hour was also very nice. The location is great with fantastic dining opportunities within 5 mins walk. The breakfast options were also very good.
Stayed 1 night in May 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Tonya

Travelled with family
Disliked: Property conditions & facilities
Nothing unique about this property. Staff was friendly. This property needs upgrades. There were roaches in our room, kitchen, crawling on the bed, and in the bathroom. We actually saw one near checkout desk.
Stayed 2 nights in May 2025

10/10 Excellent

corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great Hotel stay. Love the free drinks.
Stayed 2 nights in May 2025

6/10 Okay

Robin, Houston

Liked: Cleanliness, staff & service
I liked the size of the rooms, but they need renovations. They’re dark and depressing.
Stayed 2 nights in May 2025

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking did not like it.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

8/10 Good

Malotia

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Old Soap, Really

The fact that there was an old used bar of soap in the shower will make one question cleanliness of hotel room. That was the only visible thing that was noticed, but what about what the naked eye could not see?
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Wes

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at a lot of embassy suites and this was by far the worst. I Booked this at the last minute for a soccer tournament with family. The reason we booked here in the first place was due to the indoor pool for the kids. That pool had apparently been closed for 2 weeks and was not updated properly in this travel app and others. We found this out when we go to check-in, they offered free cancellations, but who would cancel a hotel stay with 2 young kids when you have gone through the trouble of travel, parking etc. ??? strike #1 The complimentary happy hour was a joke, which how is that even possible? Staff claimed they “ran out of all the upgrade liquors & you would have to pay full price for anything other than the well liquor selections” this was a flat out lie! There were several liquor selections (ex. Markers Mark) that I’ve chosen at others embassy Suites & gladly paid for the upgrade. This seemed like a weird money grab by hotel management. Strike #2 my wife had requested additional towels for the kids and they forced her to “turn in the used ones first, in order to get new ones”. The staff claimed that a large party was taking all the towels and this was the reason for this. Which is a terrible reason to ruin the rest of your guests experience Strike #3 Parking is not free and there are no valet options. Also, Keep your head on a swivel in the public parking lot. I will be requesting a refund from Expedia. Red roof inn vibes. THE WORST EMBASSY IN AMERICA!
Stayed 1 night in May 2025

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Christy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tashana

Travelled with family and small children
The guy that was at check-in assisting the young lady overnight on 4/18/25 was very nice. Also the rooms are always nice and clean every time I come to visit from out of town. The breakfast is excellent the only thing is you feel rush by the breakfast employees. The ladies start breaking down before 10am. I think breakfast should stay open til 11am for the guests that check-in late.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Tarmeachca

Disliked: Cleanliness, property conditions & facilities, room comfort

Roaches at the embassy

This facilities carpet needs to be cleaned... oder in the carpet and roaches in the 150.00 room.
Stayed 1 night in Apr 2025

10/10 Excellent

Justin

Stayed 1 night in Mar 2025

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025