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DoubleTree by Hilton Asheville Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Asheville Downtown

2 bars/lounges, rooftop bar
Meeting facility
Lobby
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
199 Haywood St, Asheville, NC, 28801
  • Place, Harrah's Cherokee Center - Asheville
    ‪4 min walk‬
  • Place, Grove Arcade
    ‪5 min walk‬
  • Place, The Orange Peel
    ‪12 min walk‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.4 out of 10
Exceptional
(64 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Bathtub)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Room, 1 King Bed, City View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

42-inch TV with cable channels, MP3 dock

Room, 1 King Bed, Mountain View

9.8 out of 10
Exceptional
(26 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Groom)

Suite, 1 King Bed (Groom) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Groom)

  • Mountain view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Bridal)

Suite, 1 King Bed (Bridal) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Bridal)

  • Mountain view
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Mountain View (Mobility & Hearing, Bathtub, 2 Rooms)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Mountain View (Mobility & Hearing, Bathtub, 2 Rooms)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mountain View (2 Rooms)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Mountain View (2 Rooms)

  • Mountain view
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.8 out of 10
Excellent
(35 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Bathtub)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View

9.6 out of 10
Exceptional
(11 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Room, 2 Queen Beds, Mountain View | View from room

Room, 2 Queen Beds, Mountain View

8.8 out of 10
Excellent
(18 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

Corner King Room With City View

  • Sleeps 4

1 King Mob/Hear Access Roll In Shower

  • Sleeps 4

1 King Mobility/Hearing Access Tub High Floor

  • Sleeps 4

Two-Room King Suite With Mountain View

  • Sleeps 4

View all photos for 2 Qns Mobility/Hearing Access Tub High Floor

Bathroom | Designer toiletries, hair dryer, towels

2 Qns Mobility/Hearing Access Tub High Floor

  • Sleeps 6

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 6

King Room With Mountain View

  • Sleeps 4

King Room

  • Sleeps 4

Mountain View Room With Two Queen Beds

  • Sleeps 6

2 Queen Beds Room

  • Sleeps 6

Two Queen Beds-High Floor

  • Sleeps 6

2 Queens Mobility/Hearing Access Tub

  • Sleeps 6

King Room-High Floor

  • Sleeps 4

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About this property

DoubleTree by Hilton Asheville Downtown

This smoke-free hotel features 2 restaurants, an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a rooftop terrace and a coffee shop/cafe are on-site.
DoubleTree by Hilton Asheville Downtown offers 140 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. Premium cable televisions are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
DoubleTree by Hilton Asheville Downtown's great location gets high marks from our customers. During your stay, you're just a quick walk from Harrah's Cherokee Center - Asheville. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at The Montford Rooftop Bar, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Harrah's Cherokee Center - Asheville and 5 minutes on foot from Grove Arcade
  • Cats and dogs welcome for a fee
DoubleTree by Hilton Asheville Downtown offers its guests an indoor pool and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. Event space at this hotel measures 2020 square feet (188 square metres) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly DoubleTree by Hilton Asheville Downtown. Parking is available for a fee.

This 4-star Asheville hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
The Montford Rooftop Bar – This rooftop bar specialises in American cuisine and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
The Dogwood Cafe – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered parking on site (USD 25 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • The Dogwood Cafe
  • The Montford Rooftop Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2,020 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • In a provincial park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 12 for children
  • Uncovered self-parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Place Asheville/downtown Hotel Asheville
Hyatt Place Asheville/downtown Hotel
Hyatt Place Asheville/downtown Asheville
Hyatt Place Asheville/downtown
Doubletree By Hilton Asheville
Hyatt Place Asheville/Downtown
DoubleTree by Hilton Asheville Downtown Hotel
DoubleTree by Hilton Asheville Downtown Asheville
DoubleTree by Hilton Asheville Downtown Hotel Asheville

DoubleTree by Hilton Asheville Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1001 reviews
Rating 8 - Good. 204 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is situated in a great location. We were able to walk everywhere. The staff was super friendly and helpful. They understood my food allergy and had a gluten free cookie available at check in..the rooftop restaurant was amazing. Watch the sunset there! The cleaning staff were incredibly nice. Overall great place to stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing. If you don’t like it, eff off!
Stayed 3 nights in Dec 2025

10/10 Excellent

Sallie

Stayed 2 nights in Jan 2026

6/10 Okay

Karen

Liked: Staff & service
Room was very hot and wouldn’t get cool
Stayed 1 night in Jan 2026

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and accommodating staff. Room was very clean.
Stayed 1 night in Jan 2026

10/10 Excellent

Lester Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2025

4/10 Poor

Myroslava

Disliked: Staff & service
Stayed 3 nights in Dec 2025

4/10 Poor

John

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Upon check in the staff seemed irritated that I was there and rolled her eyes. I had to go back down 3 separate times because the keys didn’t work. The breakfast selection was underwhelming. At one point, my wife noticed an employee drinking alcohol while working, then trying to hide it. The facility seemed very modern, but the first impression was bad and set the precedent for a bad stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Anirban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast items were fresh and good quality.
Stayed 2 nights in Jan 2026

8/10 Good

Michele

Liked: Cleanliness, property conditions & facilities
Clean room and very good breakfast alghough you do have to pay for it. Difficult times booking through 3rd party company. I will not use Expedia again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Teresa

Stayed 1 night in Jan 2026

10/10 Excellent

Seth

Stayed 3 nights in Dec 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful property with a fantastic staff. Mountain view from the room. Even came with a white noise machine in case of traffic sounds. The breakfast spread was delicious and cafe attendants made it so easy. Room was clean as well as the property. Within walking distance of the concert we were attending. Would DEFINITELY book here again!!
Stayed 2 nights in Dec 2025

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff was nice. Good location.
Stayed 2 nights in Dec 2025

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 3 nights in Dec 2025

10/10 Excellent

Nirmala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

6/10 Okay

Janelle

Travelled with family
Liked: Cleanliness
The Mountain View room was very noisy - right by the interstate. Not disclosed by the hotel. Some of the lighting was dated/crooked. Sheets were scratchy. Overall not as advertised online.
Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Stayed 4 nights in Dec 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, a bit dated rooms but super clean and staff was great. Super cool rooftop bar there and across the street. 8-10 min walk to downtown.
Stayed 3 nights in Dec 2025

8/10 Good

Beverly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendliness of the staff.
Stayed 2 nights in Dec 2025

8/10 Good

Hugo, Winter Garden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk agent who handled my check-in was not very friendly, and since I made the reservation for five people, the room should have been prepared for five guests. When I asked for an additional bath towel at the front desk, I was told it would be faster if I came down to pick it up myself
Stayed 2 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
It was clean and the staff were very nice. Great location too!
Stayed 3 nights in Nov 2025

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was very friendly and accommodating.
Stayed 3 nights in Oct 2025

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