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Copthorne Hotel Merry Hill Dudley

4.0 star property

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Photo gallery for Copthorne Hotel Merry Hill Dudley

View from room
Lunch and dinner served, British cuisine
Reception
Standard Room (Waterfront Family KingBed + SingleBed) | In-room safe, desk, laptop workspace, soundproofing
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk

Explore the area

View in a map
The Waterfront, Level Street, Brierley Hill, England, DY5 1UR
  • Place, Merry Hill
    ‪3 min walk‬
  • Place, Quest
    ‪12 min walk‬
  • Place, Black Country Living Museum
    ‪6 min drive‬
  • Airport, Birmingham (BHX)
    ‪37 min drive‬

Room options

View all photos for Standard Room (Family with King Bed + Single Bed)

In-room safe, desk, laptop workspace, soundproofing

Standard Room (Family with King Bed + Single Bed)

8.8 out of 10
Excellent
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed (Waterfront)

View from room

Standard Room, 1 King Bed (Waterfront)

7.6 out of 10
Good
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (Waterfront Family KingBed + SingleBed)

In-room safe, desk, laptop workspace, soundproofing

Standard Room (Waterfront Family KingBed + SingleBed)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Club Room (Waterfront Family KingBed + SingleBed)

In-room safe, desk, laptop workspace, soundproofing

Club Room (Waterfront Family KingBed + SingleBed)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Club Room (Family with King Bed + Single Bed)

In-room safe, desk, laptop workspace, soundproofing

Club Room (Family with King Bed + Single Bed)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Club Room, 1 King Bed (Waterfront)

In-room safe, desk, laptop workspace, soundproofing

Club Room, 1 King Bed (Waterfront)

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed

8.4 out of 10
Very good
(64 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Copthorne Hotel Merry Hill Dudley

Hotel with a steam room, 7-minute walk to Merry Hill
A restaurant, a bar/lounge and a steam room are available at this smoke-free hotel. WiFi in public areas is free. Additionally, massage/treatment rooms, 24-hour room service and a business centre are on-site.
Copthorne Hotel Merry Hill Dudley offers 138 accommodations with a safe and a hairdryer. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Brierley Hill hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages and sports massages.
Our customers tell us that they can't get enough of the helpful staff at Copthorne Hotel Merry Hill Dudley. During your stay, you're just a quick walk from Merry Hill. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy British cuisine while dining at Faradays
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include tour or ticket assistance, luggage storage and wedding services
  • On-site recreation includes a steam room
  • Guests have good things to say about the accommodation for the overall comfort and nice bathrooms
  • 7 minutes by foot from Merry Hill and a 4-minute drive from Saltwells Nature Reserve
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. A steam room, spa services, and a terrace are also featured at the business-friendly Copthorne Hotel Merry Hill Dudley. Parking is available for a fee.

This 4-star Brierley Hill hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.
Faradays – This restaurant specialises in British cuisine and serves lunch, dinner and light fare.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 6 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Faradays

Things to do

  • Designer stores
  • Shopping centre
  • Steam room

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 December to 02 January:
  • Dining venue
The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.00 per person
  • Self-parking fee: GBP 6 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note that the cost of an extra bed does not include breakfast.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Copthorne Dudley
Copthorne Dudley Hotel
Copthorne Hotel Merry Hill
Copthorne Hotel Merry Hill Dudley
Copthorne Hotel Merry Hill Dudley Brierley Hill
Copthorne Merry Hill
Copthorne Merry Hill Dudley
Copthorne Merry Hill Dudley Brierley Hill
Dudley Copthorne
Hotel Merry Hill Dudley
Copthorne Merry Hill Dudley
Copthorne Hotel Merry Hill Dudley Hotel
Copthorne Hotel Merry Hill Dudley Brierley Hill
Copthorne Hotel Merry Hill Dudley Hotel Brierley Hill

Copthorne Hotel Merry Hill Dudley Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 491 out of 1023 reviews
Rating 8 - Good. 326 out of 1023 reviews
Rating 6 - Okay. 137 out of 1023 reviews
Rating 4 - Poor. 31 out of 1023 reviews
Rating 2 - Terrible. 38 out of 1023 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tracey

Liked: Property conditions & facilities
Disliked: Room comfort
We stayed for 2 nights and stay here whenever we come to the midlands but this time the room was so hot as you could not open the window and no air conditioning just a small fan which we had to turn off in the middle of the night due to noise. Also we forgot to put the sign out to have a refill of tea bags for the following and when we asked the lady was very rude and you would think I would have asked for my money back . Normally everyone on reception is helpful and lovely. I had not seen this lady before and definatley recommend a customer service training course would help. Other than this it was a great stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Ranjit Kaur

Travelled with partner
Liked: Property conditions & facilities
Ok
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Staff & service
Staff were very friendly, great room, very clean, comfy bed, delicious breakfast
Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed Customer who expects better!

For ladies not great for drying hair and getting ready in relation to mirror and lack of chair/shelf (or table). Sink set too far back to make it easy to use. The restaurant menu wasn't great and sadly for a room less than 1/2 full the service was poor. We waited 20 minutes after finishing our main course and HAD TO GET UP AND ASK STAFF FOR A DESSERT MENU!!!!!!!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

This hotel is amazing the staff from the reception. To the housekeeper who helped workout the TV for me.
Stayed 1 night in Jul 2025

8/10 Good

Elaine

Stayed 2 nights in Jul 2025

6/10 Okay

Carol

Travelled with partner
Liked: Staff & service
Was surprised there was no aircon so sleeping was very uncomfortable, not impressed with breakfast for the price the evening meal was very sparce and pricey .
Stayed 4 nights in Jul 2025

8/10 Good

Diane

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big hotel, staff were friendly and room was big. Bed very comfy
Stayed 1 night in Jul 2025

2/10 Terrible

Moosa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never go here. A man tried to come into my room at 1:30am and the reception did nothing about it. It’s such an old hotel and dirty
Stayed 1 night in Jul 2025

6/10 Okay

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

JUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming . Top stars for him .... The room was fantastic .. good view.. Light and airy ... You can see that they take goid care with the cleaning .. top stars to the vleaners also Would most definitely highly recommend if in the area .. Only one night i stayed But definitely next time a bit longer
Stayed 1 night in Jul 2025

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One person on the desk. Nightmare to check in. Takes forever. Building works ongoing. The rooms are from the 1950's. Absolutely shocking hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Love it stay there every year
Stayed 1 night in Jul 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my first stay at this hotel and I wasn’t impressed on entering the room bathroom was dirty and I saw bites on carpet as if staff not vacuuming the room
Stayed 1 night in Jul 2025

10/10 Excellent

Marcus, Astoria

Stayed 3 nights in Jul 2025

10/10 Excellent

Marcus, Astoria

Stayed 2 nights in Jul 2025

2/10 Terrible

Ben

Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Stayed 2 nights in Jul 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated alongside a canal with restaurants and bars within walking distance. Shopping centre within walking distance
Stayed 1 night in Jul 2025

4/10 Poor

Craig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Outdated & In Need Of A Deep Clean

Unfortunately, the hotel has gone down over the last few years. The decor is outdated, the curtains, carpet and headboard had stains on them. We paid for an upgrade to a club room, but when we got to the room, it was quickly apparent that it was not a club room as most of the extras were missing. We were given another room when we complained, but the only view we had for 2 nights was of the carpark. When we left the door hanger on asking for a refresh, all we got was towels, the tea and coffee and water (we were in the middle of a heatwave) was not refreshed, so we had nothing to drink on the 2nd day of the stay. We decided to have a meal in the restaurant on the second evening. When we went down, we were told it was the bar menu only. After ordering and paying, we sat at our table and I put my hand on the banister. When I took it off, I was covered in dust. We then noticed that most things were covered in dust. Really bad in a restaurant. The starters were great, and my main was great, however my wifes fish was totally overwhelmed with greasy batter and tasted slightly off, and her chips were overcooked, so we sent it back and we were offered a replacement, but she didn't feel like she could eat anything else from there. So that was a waste of money. The staff in the hotel are great, and friendly. I have never written a review before, but felt it important for others to see. The hotel needs major updating and deep cleaning. Sorry, we will not be going back again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Corinna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel

Just a pleasure all weekend! Kids loved it and the pool is fantastic x staff wonderful
Stayed 1 night in Jul 2025