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Crown and Mitre Hotel

3.0 star property

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Lobby
Lobby
Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Junior King Suite | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry

Explore the area

View in a map
4 English Street, Carlisle, England, CA3 8HZ
  • Place, Carlisle Cathedral
    ‪3 min walk‬
  • Place, Carlisle Castle
    ‪6 min walk‬
  • Place, The Sands Centre
    ‪7 min walk‬
  • Airport, Carlisle (CAX)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

8.2 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Club King Room

Club King Room | Desk, iron/ironing board, free WiFi, bed sheets

Club King Room

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Small Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Small Double Room

7.8 out of 10
Good
(21 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard King Room

Standard King Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard King Room

8.8 out of 10
Excellent
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room, 1 Large Single Bed

Deluxe Single Room, 1 Large Single Bed | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Single Room, 1 Large Single Bed

9.8 out of 10
Exceptional
(18 reviews)
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

8.4 out of 10
Very good
(35 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior King Suite

Junior King Suite | Desk, iron/ironing board, free WiFi, bed sheets

Junior King Suite

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for King Suite with Four Poster Bed

King Suite with Four Poster Bed | Desk, iron/ironing board, free WiFi, bed sheets

King Suite with Four Poster Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Suite

Executive King Suite | Desk, iron/ironing board, free WiFi, bed sheets

Executive King Suite

  • Sleeps 2
  • 1 King Bed

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The price is €63
includes taxes & fees
30 Nov - 1 Dec
ibis Carlisle – City Centre

About this property

Crown and Mitre Hotel

Hotel in Carlisle with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features an indoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, dry cleaning and laundry facilities.
Crown and Mitre Hotel offers 91 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Crown and Mitre Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Green Market. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Peace and Plenty
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, laundry facilities and a car charging station
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Green Market and Carlisle Guildhall
  • Pets welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Crown and Mitre Hotel also features an indoor pool, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

This 3-star Carlisle hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.
Peace and Plenty – This restaurant specialises in local cuisine and serves lunch, dinner and light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 13.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Peace and Plenty
  • Tavern Bar

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • Lift

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.50 per person
  • Pet fee: GBP 15 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Crown And Mitre Hotel
Crown and Mitre Hotel Hotel
Crown and Mitre Hotel Carlisle
Crown and Mitre Hotel Hotel Carlisle
Crown Mitre Hotel Sure Hotel Collection by Best Western

Crown and Mitre Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1008 reviews
Rating 8 - Good. 353 out of 1008 reviews
Rating 6 - Okay. 111 out of 1008 reviews
Rating 4 - Poor. 46 out of 1008 reviews
Rating 2 - Terrible. 23 out of 1008 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Liked: Cleanliness, staff & service

Central hotel

Nice enough hotel, upstairs is dated and the room was too hot, didn’t have food, location is perfect
Stayed 1 night in Aug 2025

8/10 Good

Graeme

Stayed 1 night in Aug 2025

8/10 Good

Howard

Stayed 1 night in Aug 2025

8/10 Good

Benjamin

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old hotel with so much history
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service, room comfort

Great staff

Great location in the centre of Carlisle. A nice, free car park - small but we managed to get a space. Lovely old hotel. The staff were friendly. Room nice but the TV didn’t work and the toilet wouldn’t flush properly. We managed the toilet but the TV remained a problem despite several requests to get the hotel to fix it. The room was well appointed. Great shower, nice toiletries and great tea/coiffed and biscuits in the room. Nice breakfast and the woman on as breakfast duty manager was superb.!the staff are great but the hotel just let them down a bit. The front door needs updating as it gives a poor first impression to what is a nice hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room was okay. Pleasant hotel and would recommend for overnight stay. It was a little noisy.
Stayed 1 night in Aug 2025

8/10 Good

Franfes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Lovely quiet room and pleasant helpful staff. Used room service for dinner and my niece said they were the best fish and chips she'd ever had. Pool and jacuzzi a definate plus just let down slightly by the changing area which is cramped and a little tired. Poor closure on shower door resulting in extremely wet floor with potential to be very slippy and made keeping clothes dry during changing difficult.
Stayed 2 nights in Aug 2025

8/10 Good

Pauline

Liked: Staff & service, property conditions & facilities
Good location for access to shops and restaurants.
Stayed 1 night in Aug 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly clean room
Stayed 1 night in Aug 2025

6/10 Okay

Julia

Travelled with family
Old building, no air conditioning so it’s very warm inside. Breakfast is no good.
Stayed 1 night in Jul 2025

8/10 Good

Ian

Travelled with partner
It was all just ok
Stayed 3 nights in Aug 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Theresa

Liked: Cleanliness, room comfort
Disliked: Staff & service

Disappointing

I emailed the hotel a few days prior to our stay and asked them if they could put a bottle of champagne and balloons in the room as it was my husbands birthday and I wanted to surprise him. They emailed back and said that wouldn’t be a problem and they would see to it. When we arrived there was nothing in the room. I enquired at reception and they said they had no note of any special request. I showed them the email correspondence and was met with a blank look and a bland apology. Otherwise the hotel is ‘ok’, clean and quite comfortable but the walls are like paper. You can hear everything!
Stayed 1 night in Aug 2025

10/10 Excellent

MISS

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ruby

Stayed 1 night in Jul 2025

8/10 Good

Arturo Adolfo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Crown and Mitre Hotel in Carlisle. The building itself is full of character, with beautiful historic charm and a warm atmosphere that makes you feel welcome from the start. The staff were friendly and attentive, always ready to help and provide recommendations. My room was spacious and comfortable, and I appreciated the little touches that made it feel inviting. The location is excellent, right in the heart of the city, making it easy to explore Carlisle on foot. Overall, a lovely experience — I’d happily stay here again.
Stayed 1 night in Aug 2025

4/10 Poor

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Walk on by ….

There was a Belgium airline called SABENA, like many I had no choice but to use them, it used to stand for Such A Bad Experience Never Again and this sums up this hotel. Positives: The receptionists were outstanding Negatives: I can list them so many, will never return even if offered a free night
Stayed 1 night in Aug 2025

8/10 Good

Frank

Liked: Cleanliness, room comfort

Decent hotel but could improve service.

Reasonable hotel. The staff need better training.
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved hotel.in the centre of Carlisle
Stayed 2 nights in Aug 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Staff & service, amenities
This was our second time staying here. This time we stayed in the annex to have a refurbished room. The room was very clean; however the building entrance in the annex and halls are in need of a good cleaning and regular maintenance. The halls smell of cigarette smoke due to the number of people smoking outside the entrance and may be worsened by the fact that the door doesn’t close properly. Staff are very friendly, and both check in and check out were super simple and easy. I did find perhaps due to the location of our room that it was very noisy late at night and early morning just outside our windows.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good as ever

Regular guest. Good as ever
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good as ever

Regular guest. All good yet again
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy central and ready for town and all shopping bars restaurants and buildings
Stayed 1 night in Aug 2025