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Best Western Plus Lower South End

2.5 star property

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Photo gallery for Best Western Plus Lower South End

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout curtains
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/bathtub, hair dryer, towels, soap
Lobby
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Gym
  • 24/7 front desk

Explore the area

Map
242 E Woodlawn Road, Charlotte, NC, 28217
  • Billy Graham Library
    ‪3 min drive‬
  • Bank of America Stadium
    ‪7 min drive‬
  • SouthPark Mall
    ‪8 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Lower South End

Hotel in Charlotte with free breakfast and fitness centre
This smoke-free hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site.
Best Western Plus Lower South End offers 97 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Lower South End. During your stay, you'll be within walking distance of Tyvola Square. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Extended parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from Bank of America Stadium and 7 minutes from Spectrum Center
WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Best Western Plus Lower South End. Free self parking is available.

This Charlotte hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 8:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 900 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plus Sterling
Best Western Plus Sterling Charlotte
Best Western Plus Sterling Hotel
Best Western Plus Sterling Hotel Charlotte
Best Western Sterling Hotel
Best Western Charlotte
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Charlotte Best Western
Best Western Plus Sterling Hotel Suites
Best Western Sterling Charlotte
Best Western Sterling
Best Western Lower South End
Best Plus Lower End Charlotte
Best Western Sterling Hotel Suites
Best Western Plus Lower South End Hotel
Best Western Plus Lower South End Charlotte
Best Western Plus Lower South End Hotel Charlotte

Best Western Plus Lower South End Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 336 out of 1006 reviews
Rating 8 - Good. 300 out of 1006 reviews
Rating 6 - Okay. 166 out of 1006 reviews
Rating 4 - Poor. 111 out of 1006 reviews
Rating 2 - Terrible. 93 out of 1006 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is so bright and clean. It is quiet, and comfortable. I would stay here again. It was easy on and off the I-77 exit. Here in Charlotte
Stayed 1 night in Mar 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, room comfort

Expected for the price

Overall decent stay for the pricing. Unfortunately our tv wasn’t the best quality and didn’t allow us to watch many channels. Also felt kind of stuffy, there wasn’t an exhaust fan in the bathroom so made the room damp. Also the phone didn’t work. But service was decent and overall felt very clean.
Stayed 3 nights in Mar 2025

6/10 Okay

Roosevelt

Travelled with family

Breakfast Ends WAY Too Early! Rude Workers!

The overall stay really wasnt bad, but im highly disappointed with the breakfast time! I assumed it wouldnt be over until around 10 or 11 AM (since I saw nothing in my email about it). When i came downstairs at 855 i asked one of tne workers in the serving area and she rudely said "now!". Then shut the doors whilst i was hastily preparing my plate. I told her i needed to come back and get me a juice and even then she had a nasty attitude about it. My family are still asleep so they didnt even have the opportunity to enjoy the breakfast at all! Ending it at 9AM is WAY too early, and was never adequately communicated!!! And co-workers handling the food were immensely rude! So we will not be coming back to this location at all!
Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful Staff. Good breakfast. Well maintained room.
Stayed 1 night in Mar 2025

6/10 Okay

Kyndall

Stayed 4 nights in Mar 2025

4/10 Poor

James

Disliked: Staff & service, room comfort

Horrible bed!

Room and bed were incredibly uncomfortable. The bed only had tiny throw size pillows. I had to go to Walmart at 10 pm to buy normal sized pillows al we could get a decent nights sleep. The bed was hard and the sheets were gray and dingy.
Stayed 1 night in Feb 2025

10/10 Excellent

Benigna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to check in. Excellent beds and shower. Very clean, friendly staff
Stayed 1 night in Feb 2025

8/10 Good

Cheryl

Stayed 1 night in Feb 2025

10/10 Excellent

fode

Stayed 1 night in Feb 2025

10/10 Excellent

Miriam

Stayed 1 night in Feb 2025

10/10 Excellent

JOHN XI

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2025

6/10 Okay

Chunxia

Stayed 2 nights in Feb 2025

2/10 Terrible

Porsha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Well let me start at the beginning, first room smelled musty, 2nd room was ok but the walls were visibly dusty and we ended up next to another business that partied until 5am and started again the next night but I called the police and thank goodness they stopped, and the lady at the front desk was very nonchalant about it. The area wasn’t the best, a lot of homeless ppl walking around so it was a little hard to feel safe outside so no I dont Recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and rooms appeared to be recently renovated. Room was clean and neat with newly installed fixtures. Check in and parking were easy. Lots of fast food restaurants nearby.
Stayed 1 night in Feb 2025

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty, elevator was not working, had to walk outside to go upstairs in a weird alley
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Robin

Stayed 1 night in Feb 2025

2/10 Terrible

Agnes

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i got there i was advised that the elevator was broken. I carried my luggage up to the second floor.when i opened the door garbage was flowing out of the garbage can. The room was never made up after the last guests. I didn’t stay. I would not recommend this place.
Stayed 2 nights in Feb 2025

10/10 Excellent

April

Stayed 1 night in Jan 2025

2/10 Terrible

Amber

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
elevator was broken and they put us on the top floor. there was no handsoap in the room. the cantina next door kept us up all night with loud music.
Stayed 1 night in Jan 2025

8/10 Good

Christi

Stayed 2 nights in Jan 2025

6/10 Okay

Tameka

Stayed 1 night in Jan 2025

4/10 Poor

Katlyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We checked in and were informed the elevator was down. The lady had us on the 3rd floor and did offer the 2nd, but that wouldn’t make much of a difference. We had to go down the hall and out the door to the stairs outside of the building with people smoking. The bathroom floor was dirty with public hairs and spills, the toilet seat was on crooked, and the sink had hairs in it. We were there long enough to check in, get ready for a cheer competition and leave. By the time we got back it was dark and we had to have a friend go with my daughter and myself because it was dark out and there were people wandering around outside the hotel as well as around the stairwell we had to use to get to our room. It felt very unsafe for two females to be alone. We went back long enough to gather our items and check out. We might’ve occupied the room for a total of 2 hours. Would not stay again. When we checked out the guy just said we were good to go, didn’t ask questions, so I didn’t bother explaining why we were leaving. Hoping for a refund but the hotel of course has yet to respond. They also charge a $100 deposit you get back 3-5 days after check out which is not advertised upon booking
Stayed 1 night in Jan 2025

6/10 Okay

Ann

Travelled with family
The same seemed unfriendly in general. The elevator wasnt working. Alot of homeless people around made my kids uneasy
Stayed 1 night in Jan 2025

4/10 Poor

Heidi, Miami

Travelled with family
Disliked: Property conditions & facilities
We liked our room; it was clean and had enough space with updated decor. The list of things we didn’t like is much longer…. 1. The elevator was broken ….. we were only on the second floor so you would think that’s not a big deal….WRONG! The only way to get there was to go to the end of the hall, go outside, use those stairs, and come in thru a door that says “this door is always locked”. The problem…. The area has a lot of transient ppl walking around and thru the property and now they have access. The area where the stairs were was very secluded and creepy. 2. The breakfast was kinda typical, nothing fancy, but they started cleaning up and putting stuff away 25 mins before the end. Some ppl came and the only left was coffee. 3. The parking lot and property seemed unsafe. There was a huge hole in the parking lot that could easily damage someone’s car if they didn’t swerve around it. There were a few bright lights but not in the far corner where the hole was. 4. Last, it just doesn’t seem right when my 11 year old daughter asks, “ what’s that disgusting smell?” Every hallway smelled like marijuana. I don’t care what ppl do but it was really bad. Thank god it didn’t linger into the room. Anyway, I will not ever stay here again.
Stayed 1 night in Jan 2025