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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property
VIP Access

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel Chicago offers a striking blend of modern and classic architecture.
Lobby
Breakfast area
Relax in this stylish living area with a large sofa, cozy seating nook, and fireplace.
Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk
  • Free WiFi
  • Parking available
  • Air conditioning

Explore the area

Map
1622 W Jackson Blvd, Chicago, IL, 60612
  • United Center
    ‪8 min walk‬
  • University of Illinois Chicago
    ‪10 min walk‬
  • Millennium Park
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness centre, a quick walk to United Center
Along with a 24-hour fitness centre, this hotel has a 24-hour business centre and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and concierge services are on-site.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Chicago West Loop, SureStay Collection by Best Western. During your stay, you're just a quick walk from United Center. Free WiFi in public areas, a 24-hour gym and a 24-hour business centre are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Rush University Medical Center and United Center
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Chicago West Loop, SureStay Collection by Best Western. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Chicago hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 35 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 1 (weight limit: 25 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.
Property Registration Number 60612
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 484 out of 1011 reviews
Rating 8 - Good. 263 out of 1011 reviews
Rating 6 - Okay. 135 out of 1011 reviews
Rating 4 - Poor. 66 out of 1011 reviews
Rating 2 - Terrible. 63 out of 1011 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tashia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv channel options not the greatest. Staff was very friendly & made checking in & out a breeze! Thank you for making our 1st trip to Chicago an amazing experience!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great except for a few people on our floor were obnoxious and came on the hotel that way; staff did come up to settle them down and all was good
Stayed 1 night in Apr 2025

10/10 Excellent

HUGO

Stayed 1 night in Apr 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location 35 minutes walk from Union station 7 minutes walk to United Center very safe andceasy walk
Stayed 1 night in Apr 2025

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

LADONNA

Stayed 1 night in Mar 2025

6/10 Okay

Brayden

Stayed 1 night in Mar 2025

6/10 Okay

Donald

Stayed 1 night in Mar 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

An older Hotel that is completely done over. Clean and neat. A clean comfy bed, a nice size work/ snacking counter and hard floors ( got to love it!) no filthy carpet. An amazing value. Exceptional service, they are accommodating. 3 blocks to Rush- 5 blocks to United Center.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and accommodating. Breakfast/Communal area was tidy and clean. Room was efficient and clean. Parking saved us $ because we attended an event at the United center where parking was $60. The United center is a 10 minute walk and the restaurant across the street had a shuttle. Overall just a great place to stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Christie

Stayed 3 nights in Dec 2024

8/10 Good

Janet

Travelled with family
Liked: Amenities
Very satisfied! Would definitely come back!
Stayed 1 night in Mar 2025

6/10 Okay

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a sewage smell on the first floor.. It did not go away the 3 days that I was there. I had a room on the first floor .. It was loud because of main door is constantly being slammed from people arriving. The parking area was not convenient at all. Was not enough room for people arriving and unloading. It was a first come first serve for the parking spots. Otherwise you would have to park on the street or in a parking garage and pay the toll.
Stayed 2 nights in Mar 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable, with reasonable pricing for parking. And the staff was great!
Stayed 1 night in Mar 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Homebase for Wanderers

Really well kept, friendly staff and decently quiet apart from the renovations happening on my final day, though that type of construction wouldn’t be a regular occurrence. Well situated on the near side of West Loop, good transit connections, especially to South Loop. Room was perfect for 1-2 people, clean with a full refrigerator, safe, microwave, TV- all updated and managed interiors. Spent much of my time away from the building and area, but travel back was never too long and it felt nice to crash at after a long day. Can’t comment on the breakfast/other amenities, but I have no complaints with my stay.
Stayed 3 nights in Mar 2025

8/10 Good

Anandram Sivasubramanian

Liked: Staff & service
Stayed 3 nights in Mar 2025

6/10 Okay

Amber

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ceiling in our bathroom leaked.
Stayed 1 night in Mar 2025

10/10 Excellent

Ikechukwu

Stayed 1 night in Mar 2025

10/10 Excellent

Ike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay at in Chicago
Stayed 1 night in Mar 2025

6/10 Okay

Osmar

Stayed 2 nights in Mar 2025

6/10 Okay

Milette

Liked: Cleanliness
Stayed 2 nights in Mar 2025

4/10 Poor

Amy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Matt

Liked: Cleanliness, property conditions & facilities, room comfort

Good clean boutique hotel, needs better parking

The internet advertised as having parking. They were out of parking when we arrived at 2pm. Next door public parking garage was closed. Not much desired for street parking either. We were told a queen bed. However, the bed seemed more of a full-size vs a queen.
Stayed 1 night in Mar 2025