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The Willows Hotel

3.0 star property
VIP Access

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
The Willows Hotel with a classical facade, arched windows, and a signboard.
Lobby
Dining
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, Lincoln Park Zoo
    ‪3 min drive‬
  • Place, Wrigley Field
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, two bedside lamps, a nightstand, a chair, a painting on the wall, and a bathroom visible through an open door.

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A hotel room with a brick wall, two armchairs, a small table with a plant, a bed with a white comforter, a desk with a lamp, and a ceiling fan.

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

8.0 out of 10
Very good
(12 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

The Willows Hotel

Coffee/tea in a common area, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fireplace at reception, a front desk safe and a vending machine are on-site. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Willows Hotel. During your stay, you're just a quick walk from Lincoln Park. Free WiFi in public areas and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • Guests have great things to say about the helpful staff and the location
  • 12 minutes by foot from Lake Michigan and a 2-minute drive from Wrigley Field
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 26 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1004 reviews
Rating 8 - Good. 247 out of 1004 reviews
Rating 6 - Okay. 127 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 28 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , excellent front desk staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, Great location!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Maria Teresa Argimon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will absolutely come back! This charming, boutique hotel is the best kept secret.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Very nice place and very clean. I intend to stay here again in the future.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff and very cleans rooms.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel. Lots of shopping nearby and lots of restaurants. Parking is an issue but there are lots with availability and street parking
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Zhiping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute clean friendly
Stayed 1 night in Apr 2026
Verified

8/10 Good

Spencer

Liked: Cleanliness, staff & service
Very friendly and attentive staff, clean but dated rooms. There is a parking garage just down the block and several restaurants, bars, coffeehouses and bakeries close by. A very centrally located option for Lakeview and Lincoln Park.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms were clean. Walls are very thin.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room and welcoming hotel. Front desk staff was great and having snacks and mini bar in room for reasonable prices was awesome. We will definitely stay again.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, charming place to stay. Rooms are cozy and the neighborhood is great with lots of options to walk too. Parking is impossible so you will have to use the paid garage across the street.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ren

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A cozy boutique hotel in a great location! There is no designated hotel parking, although, there is a public parking structure directly across the street that’s literally a 1 minute walk away from the hotel.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Emre

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, nice and cozy.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities
Staff was nice and a great location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities
Staff was friendly, room was spacious and clean. Location is close to a parking garage and a lot of good restaurants
Stayed 1 night in Jan 2026
Verified

8/10 Good

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and room was clean
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Donna

The room was very clean and staff were helpful and polite. The only negative was the clanking sounds brought on by the radiator which were quite loud and obnoxious. Overall a good place to stay.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute and convenient spot. We enjoyed the large room and the neighborhood. Quirky decor in an historic building.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great location, liked the mini bar and snacks in room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities
Clean. Friendly staff. Great location
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Such a lovely location, proximity to parking and restaurants and cozy lobby.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming older hotel.
Stayed 5 nights in Dec 2025

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