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The Willows Hotel

3.0 star property
VIP Access

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Dining
Front of property
Lobby sitting area
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, Advocate Illinois Masonic Medical Center
    ‪10 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout curtains

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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4.3 out of 5, Excellent, 1,005 reviews
The price is €111
includes taxes & fees
14 Dec - 15 Dec
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About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
Coffee/tea in a common area, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fireplace at reception, a front desk safe and a vending machine are on-site. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Willows Hotel. During your stay, you're just a quick walk from Lincoln Park. Free WiFi in public areas and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 13 minutes by foot from Lake Michigan and a 3-minute drive from Wrigley Field
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 26 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Reviews

The Willows Hotel Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 514 out of 1003 reviews
Rating 8 - Good. 264 out of 1003 reviews
Rating 6 - Okay. 129 out of 1003 reviews
Rating 4 - Poor. 69 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

Reviews

10/10 Excellent

Brent

Stayed 2 nights in Aug 2025

10/10 Excellent

ruben

Stayed 1 night in Jul 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Urban Santcuary

Reasonable neighborhood hotel with a long history. Clean quiet, and accessible to many neighborhood venues, as well as easy walk to Lincoln Park.
Stayed 1 night in Aug 2025

8/10 Good

April

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a super sweet receptionist when we arrived (evening of 8/14) who assisted us with dining suggestions around the area & answered all of our questions (he was friendly and professional). This is how most of there staff was except for one woman who snapped at my friend for asking for extra towels (on the night of 8/15) maybe she was just having a bad day but she was not very helpful or hospitable (and actually came off as quite rude). Overall it was a clean and comfortable place to stay despite the interiors being a bit dated. I just wish they would update the bathrooms a bit and add some counter space or shelves to it for placing items. Otherwise, I would probably stay here again as the location was pretty neat!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Willows stay

Love staying at the Willows. Location is great. Lobby is very welcoming
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Manny

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

John

Stayed 1 night in Aug 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Worked out great
Stayed 2 nights in Aug 2025

10/10 Excellent

jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Risa

Travelled with family
Disliked: Property conditions & facilities, room comfort

Pitiful stay

The hotel rooms were old and very small bathrooms. No room at all in the bathroom to turn around. Every time we get back to the hotel never any water. The evening guy had zero customer service and no attention to detail. The rooms were musty ! Great location poor quality and not even close to a updated hotel.
Stayed 5 nights in Aug 2025

8/10 Good

Thera

Travelled with group
Liked: Cleanliness, staff & service
Check in was great. The lobby was super cute. This is a very old building. There have been updates but the bathrooms are still dated. Walking in your room was muggy and stale. We turned up the window unit. When we got back it was better but still not great. The location was amazing. Lots of great restaurants in walkable distance. For the price I thought it was a good value.
Stayed 1 night in Jul 2025

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner ver noisy- kept cutting out then restarting
Stayed 1 night in Jun 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Juanarmondo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Carter

Stayed 2 nights in Jul 2025

10/10 Excellent

Francis

Stayed 3 nights in Jul 2025

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

8/10 Good

Jimmy C

Stayed 4 nights in Jul 2025

6/10 Okay

Kevin

Disliked: Amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Clinton, Shepherdsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again if coming to Chicago but not staying downtown. Close to Lake Michigan and plenty of dining options. Area around hotel was quiet and safe.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service
Loved it! Close to wrigley!
Stayed 1 night in Jul 2025

4/10 Poor

RON

Liked: Staff & service
Disliked: Property conditions & facilities
The age of this facility and what you receive was way below the value of $600/night that I paid. I was actually really shocked, but had limited options to find a place to stay in that area. I will not stay at this property again unless it is more like $150 per night. It is a dated facility, cold coffee and a bit musty because of the old carpet.
Stayed 2 nights in Jul 2025

6/10 Okay

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really hot outside and our room was not very cool so we were uncomfortable. Besides that it was a nice stay.
Stayed 2 nights in Jul 2025