2/10 Terrible
Donnette
Travelled with family
2 Sept 2025
My room was full of ants. I was given a can of roach spray to kill them. I was able to switch to another room on a higher floor which was a problem because my roommate has a severe fear of elevators and had to take the steps up to the 5th floor. I spoke with the manager Carrie and was told I would be compensated. She advised also there has been an issue and that’s why she is there. Also why would you keep a can of roach spray at the registration desk. Clearly this is an ongoing issue. Needless to say my stay was not great because of the worry of seeing more ants which there were several in the bathroom. The maid never left enough towels,, less than 1/2 roll of toilet paper and never refilled the Kleenex. Hyatt did not live up to their expectations. When I checked out no compensation. Angry, disappointed customer.
Donnette
Stayed 3 nights in Aug 2025



















