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Pacific Palms Resort

4.0 star property

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Photo gallery for Pacific Palms Resort

Exterior
Golf
Interior
2 restaurants, breakfast served
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Place, Babe Zaharias Golf Course
    ‪7 min walk‬
  • Place, Industry Hills Expo Center
    ‪17 min walk‬
  • Place, La Puente City Park
    ‪7 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

8.6 out of 10
Excellent
(153 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Mountain view

View all photos for Deluxe king Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe king Room

  • Sleeps 2

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • Sleeps 4

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Mountain view

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • City view

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • City view

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Mountain view

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About this property

Pacific Palms Resort

Suburban resort with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free resort has a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge.
Pacific Palms Resort offers 292 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Pacific Palms Resort. During your stay, you'll be close to Industry Hills Expo Center. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to manicures and pedicures, facials or massages at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a golf course, a gym and a sauna
  • Just a 5-minute drive from Round 1 Bowling and Amusement and a few minutes from Puente Hills Mall
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Pacific Palms Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this resort measures 45000 square feet (4181 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the business-friendly Pacific Palms Resort. Self parking is free.

This La Puente resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11 AM and at the weekend from 7 AM to 10:30 AM.
Pacific Palms Resort has 2 restaurants serving breakfast, lunch and dinner.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Valet parking on site (USD 14 per night)
  • Limited on-site self and valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Pacific Palms Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 704 out of 1057 reviews
Rating 8 - Good. 171 out of 1057 reviews
Rating 6 - Okay. 93 out of 1057 reviews
Rating 4 - Poor. 47 out of 1057 reviews
Rating 2 - Terrible. 42 out of 1057 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with beautiful views!
Stayed 1 night in Oct 2025

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service
We wanted to try the breakfast by ordering room service but we were required to go down to pick it up which was inconvienient. So we ended up just going out to breakfast else where
Stayed 1 night in Oct 2025

10/10 Excellent

Eddie, Calabasas

Stayed 9 nights in Sep 2025

10/10 Excellent

Julio Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing with the service , the vibes , and location . So peaceful up there
Stayed 1 night in Oct 2025

10/10 Excellent

Jose Monico Tanyag

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! What a view! Serene and peaceful!
Gazebo
Stayed 4 nights in Oct 2025

10/10 Excellent

sergio jr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Ayanna

Stayed 1 night in Oct 2025

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service
I mean the room was OK. I mean nothing to write home about. They just had the lawnmower was going early in the morning which woke us up super early like at 4 o’clock in the morning on a Saturday and then again on Monday so it’s just poor management. I guess it would be and then I made two separate reservations which on Friday when I first checked in, they were supposed to put together and I had to go back downstairs and they had to redo my deposit all over again. It was just a big headache
Stayed 1 night in Oct 2025

10/10 Excellent

DARYL

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family and I had the Best Experience at this Hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on reception were super friendly. The room was a little dated and as a family of 4 the two double beds in the room were very small for us. The room was comfortably large and so I would have expected larger beds, especially for the cost of the room per night. The view from the pool was lovely but there was no WiFi down there, which was a little disappointing - again for the cost and the high standard of this hotel, I would have expected. But overall a really lovely stay and we were wowed by the views!
The view from the pool
The hotel
The view from our room on the 2nd floor
Stayed 2 nights in Oct 2025

10/10 Excellent

Viviana

Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Stayed 3 nights in Oct 2025

2/10 Terrible

Stephen, PLEASANTON

Disliked: Cleanliness, staff & service, property conditions & facilities
$100 deposit your site didn’t mention. Expedia and this hotel sucks.
Stayed 1 night in Oct 2025

8/10 Good

Clarissa

Stayed 1 night in Oct 2025

8/10 Good

Vanessa

Travelled with family
Room was clean, bathroom had a ring around the tub and it didn’t drain very well when taking a shower. Beds are small more like twin size not doubles or full.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jian

Stayed 2 nights in Oct 2025

10/10 Excellent

Eddie, Calabasas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real hidden gem! The grounds are lush and a very nice golf course. The staff are very friendly and professional. The whole vibe is comfortable and safe. 😇✅👍
Stayed 7 nights in Sep 2025

8/10 Good

Alba, Compton

Está bien
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, big size room. Clean and very friendly, attentive, professional staff. Food in the property was also good.
Stayed 1 night in Oct 2025

8/10 Good

La Kisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room view was gorgeous.
Stayed 1 night in Oct 2025

10/10 Excellent

Sonja

Stayed 2 nights in Oct 2025

4/10 Poor

Alex

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We had no water for a couple hours which ruined our plans for the night. Also charged $100 security fee a night which I was not made aware of when reserving the room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael Anthony

Stayed 1 night in Oct 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 2 nights in Oct 2025