The hotel is beautiful and very well located. Breakfast is abundant and varied, and the restaurant has a lovely terrace and a great wine list. The customer service was excellent, everyone was kind and attentive, and Anais was especially helpful. However, we had problems with the air conditioning. We were moved to another room, but the same issue occurred again. Although the listing says rooms have air conditioning, we were told it’s a mistake in the app. The controls and vents are there, which makes it confusing. The bed was not very comfortable, as it’s a box spring with a very thin mattress on top, and the cleanliness could be improved, we found a spider in the first room and a piece of dental floss on the floor in the second. Despite these issues, the staff’s kindness and effort, especially from Anais, really stood out.