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Hotel Plaza Cozumel

3.0 star property
VIP Access

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Photo gallery for Hotel Plaza Cozumel

Sun deck
Standard Room, 1 Bedroom, Non Smoking | Minibar, iron/ironing board, free WiFi, bed sheets
Reception
Front of property
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Bar

Explore the area

View in a map
Calle 2 Norte #3, entre Av. Rafael E. Melgar y 5ta. A, Cozumel, QROO, 77600
  • Place, Central Plaza
    ‪2 min walk‬
  • Place, San Miguel Church
    ‪3 min walk‬
  • Place, Cozumel Museum
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Bedroom, Non Smoking

Standard Room, 1 Bedroom, Non Smoking | Minibar, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(92 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Two Double Beds

Minibar, iron/ironing board, free WiFi, bed sheets

Standard Two Double Beds

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hotel Plaza Cozumel

Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a children's pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and express check-in are on-site. Housekeeping is available on request.
Hotel Plaza Cozumel offers 50 air-conditioned accommodations with minibars and complimentary bathrobes. Cable televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Hotel Plaza Cozumel gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Cozumel Maritime Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the breakfast
  • Steps from Cozumel Maritime Terminal and Malecon San Miguel
  • Beach shuttle service available for a fee
Hotel Plaza Cozumel offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. Free breakfast is available daily. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Plaza Cozumel. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property.

This 3-star Cozumel hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 15 April 2026 to 30 June 2026 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Cozumel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Plaza Cozumel

Plaza Cozumel

Hotel Plaza Cozumel Hotel

Hotel Plaza Cozumel Cozumel

Hotel Plaza Cozumel Hotel Cozumel

Hotel Plaza Cozumel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1002 reviews
Rating 8 - Good. 262 out of 1002 reviews
Rating 6 - Okay. 82 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room with comfy bed. Very friendly staff and an amazing location!
Stayed 3 nights in Feb 2026

6/10 Okay

Ronald

Stayed 1 night in Feb 2026

10/10 Excellent

Mckenzie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless!!! Staff was absolutely amazing!! Would definitely recommend! And will be back!
Stayed 5 nights in Feb 2026

10/10 Excellent

James E

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great the place was spotless the food was excellent the people serving the food wonderful desk great & helpful
Stayed 7 nights in Feb 2026

10/10 Excellent

Arkadiy

Liked: Cleanliness, staff & service, amenities
Very comfortable room, great location, good breakfast
Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean! Helpful and friendly staff. Everything is within a walkable distance.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ann

Stayed 2 nights in Jan 2026

10/10 Excellent

Tom

Liked: Cleanliness, amenities
Room was very clean, comfortable and TV selection was excellent and easy to use. The location is perfect and the home made breakfast was outstanding.
Stayed 2 nights in Feb 2026

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The morning breakfast staff was incredible! Very friendly and provided an amazing included breakfast! Front desk staff was helpful as well. Room was clean and included a fridge!
Stayed 2 nights in Feb 2026

10/10 Excellent

John Alexander

I had a great time
Stayed 21 nights in Jan 2026

10/10 Excellent

Robert

Stayed 4 nights in Jan 2026

10/10 Excellent

James E

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 10 nights in Jan 2026

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good. Clean room. Breakfast was good even though I don’t normally eat breakfast.
Stayed 3 nights in Jan 2026

6/10 Okay

Fernando

Travelled with partner
Liked: Cleanliness
The good A good size room Nice bathroom Wide hallway The pool Great breakfast Great location for downtown The bad Front desk person Older room
Stayed 1 night in Jan 2026

6/10 Okay

Carol

Stayed 1 night in Jan 2026

8/10 Good

Sherry

Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Many great memories made on our trip! Hotel Plaza Cozumel is such a wonderful place to stay! Service is great, clean & comfortable.
Stayed 10 nights in Jan 2026

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Maybe just a safe in the room. Only negative I can think of.
Stayed 1 night in Jan 2026

6/10 Okay

Aida E.

Stayed 4 nights in Jan 2026

10/10 Excellent

Garett

Liked: Cleanliness, staff & service, amenities
Excellent breaky… fruit and bakery goods and omelette and coffee….. rooftop pool was great too… rooms very basic… all and all great value 🏝️😎👍
5th floor rooftop sunset ocean view and cruise ship in distance
Rooftop pool and view
Stayed 3 nights in Jan 2026

10/10 Excellent

Deborah K

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff are all gracious and accommodating. The location is excellent. The breakfast is wonderful.
Stayed 13 nights in Jan 2026

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoy staying at Hotel Plaza Cozumel. The staff is the standout. They’ve gotten to know me, they’re friendly, fun, and always joking around in a way that makes you feel welcome. The rooms are clean and comfortable, the location is easy and convenient, and the price is right. It’s an easy place to come back to again and again.
Stayed 7 nights in Jan 2026

8/10 Good

John

Liked: Cleanliness, amenities
Good location, clean, great pool, friendly staff. Building is, however dated and cleaning staff didn’t come till very late in the day 3:30-4:00. I’d be back in my room by then from a long day so passed on the room service most days. Other than that, it was great. I’d stay there again
Stayed 10 nights in Jan 2026

10/10 Excellent

Jon Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love staying here!
Stayed 7 nights in Dec 2025

10/10 Excellent

Charlie

Liked: Cleanliness, amenities
Good Value and Clean
Stayed 1 night in Jan 2026

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