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Holiday Inn Express Frisco Legacy Park Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Frisco Legacy Park Area by IHG

Exterior
Seasonal outdoor pool
Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
3400 Parkwood Blvd, Frisco, TX, 75034
  • Comerica Center
    ‪10 min walk‬
  • Stonebriar Centre Mall
    ‪13 min walk‬
  • Ford Center
    ‪15 min walk‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Wheelchair, Access Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Wheelchair, Access Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Wheelchair, Access Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Mobility Accessible (Wheelchair, Access Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Frisco Legacy Park Area by IHG

Hotel with free breakfast, near Stonebriar Centre Mall
This smoke-free hotel features a snack bar/deli, a seasonal outdoor pool and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a front desk safe. Housekeeping is available on request.
Holiday Inn Express Frisco Legacy Park Area by IHG offers 121 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a shower and hairdryers.

This Frisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Frisco Legacy Park Area by IHG. During your stay, you're just a quick walk from The Star District. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and 3 meeting rooms
  • Just a 2-minute drive from Ford Center and a few minutes from Stonebriar Centre Mall
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. A business centre and 3 meeting rooms are available. A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Frisco Legacy Park Area by IHG. Free self parking is available.

This Frisco hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Frisco Holiday Inn Express
Holiday Inn Express Frisco
Holiday Inn Express Hotel Frisco
Frisco Holiday Inn
Holiday Inn Frisco (Plano/Stonebriar) Hotel Frisco
Holiday Inn Express Frisco Hotel
Frisco Holiday Inn

Holiday Inn Express Frisco Legacy Park Area by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 303 out of 1005 reviews
Rating 8 - Good. 189 out of 1005 reviews
Rating 6 - Okay. 180 out of 1005 reviews
Rating 4 - Poor. 151 out of 1005 reviews
Rating 2 - Terrible. 182 out of 1005 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to post online and make customers aware when under construction, AC not cooling, ice machine not working, slow internet, pool closed, couldn’t find channels on TV, found someone else’s hairbrush, felt humid maybe the old carpet, no juices available for breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Absolutely loved this place! Breakfast was amazing and delicious with several different options!
Stayed 3 nights in Feb 2025

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The breakfast was very good. The building is in poor condition, though it looked like they were starting some much needed renovations on it. The shower handle could not be turned to hot, so the water was cold. I did tell them at the desk, and maintenance did "fix" it so we were able to get hot water. This was not just our room. Our son's room also had the same issue.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ricky

Stayed 2 nights in Feb 2025

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Great Front Desk, But Facility Issues

Overall, the ladies at the front desk staff were exceptional and very helpful. However, during my stay, the power went out twice, the gym was very cold, and my tub/shower was clogged. I visit Dallas a few times a year for business and personal since I am Cowboys fan and I was disappointed in the facilities.
Stayed 4 nights in Feb 2025

4/10 Poor

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was under construction. The bathroom had construction material in it. Paint splatter everywhere. There was no trash can in the room. The toilet was not set right and wobbled. Fire alarm went off in the morning due to construction. The hotel was dirty and in the middle of renovations.
Stayed 2 nights in Feb 2025

6/10 Okay

Kristi

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Our bathtub didn’t have a stopper and had black paint of some sort all over it. The staff was absolutely amazing but the room itself was just kind of gross looking.
Stayed 2 nights in Feb 2025

2/10 Terrible

Olena

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Holiday Inn Express in Frisco, and my experience was awful. The front desk staff member, Rahul Park, assigned us three rooms, all of which were completely unacceptable. The first room, on the third floor, had a strong smell of weed throughout. The second room, on the first floor, was not cleaned after the previous guest. The third room, on the fifth floor, had a ceiling that was falling down. I booked this reservation through Expedia, but I had to cancel it because this hotel was in such poor condition. Thankfully, I was able to cancel with Expedia and receive a full refund.
Stayed 1 night in Feb 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under construction and is messy Our room looked like it was remodeled and NOT cleaned in addition to having warm water not Hot Not staying again
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Stayed 2 nights in Mar 2024

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

HORRIBLE STAY!!!!

This hotel was very nice upon entry. There was a vision board of their renovations but honestly this hotel should be closed while doing renovations. There was a chemical smell and the filth in the bathroom and broken window that was broke all the way through and tv didn’t work you can see in the pics below. Explains everything!
New mattress that they didn’t remove plastic
Window severely broken all the across
Bathroom door with paint splatter
Blow up this pic and you can see the filth
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Stayed 4 nights in Jan 2025

2/10 Terrible

Toinette

Disliked: Cleanliness, property conditions & facilities, room comfort

Not up to code

Good morning, I checked in to your hotel 1/1/25 At night. I was assigned a room and someone was in that room. 1 hour after I originally checked in I was given another room. (The front staff both PM and AM are very friendly and helpful, it just took a long time to finally get to my second room. ) I got to my second room and noticed construction debris everywhere. The closet was leaning towards the bed, and when I woke up this morning there was a roach in the bathroom. I have flown for a major airline for 30 years and have never seen anything like this in all the hotels I have stayed in. These rooms should not be available until they meet code and ALL the construction debri is removed. I went down to the front desk this morning, (1/2/25) and the gentlemen offered another room. Although the room is better, not 💯, the box spring still had the plastic on it. These little things should have been addressed and someone approved the room for booking. Please Please ensure these rooms are clean and safe for future guests. I will not recommend this hotel to anyone.
Stayed 3 nights in Jan 2025

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities

Terrible Hotel

The room was disgusting. Everywhere you looked in the room, there was something dirty, broken, scuffed, or in need of replacement. This place screamed neglect and mismanagement. We asked them to provide soap for the bathroom and after 3 days they finally told us they didn't have any. Apparently the truck "didn't arrive." The manager apologized and said she might run to Costco to pick some up, but in the meantime she would give me some IHG points (which I haven't received). The lobby has been remodeled recently, and the room where they serve breakfast is nice, but 4th floor (the only floor I saw) was terrible. If IHG corporate were to go look at room 419 I think they would be incredibly embarrassed. I've stayed in a LOT of Holiday Inn Express's and this one was by far the worst I've seen. The HVAC unit in the window had a terrible time keeping temp, so it was always too hot or too cold. The maintenance guy didn't think I knew how to run the unit and discounted my request to have them fix it. When we showed up on the first day, there were sunflower seed shells on the nightstand. We ran out of toilet paper and had to get more at the front desk because the cleaners didn't see there wasn't any left.
Stayed 6 nights in Jan 2025

6/10 Okay

R L

Disliked: Room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Carla R

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Roach hotel

Stayed 1 night in Jan 2025

10/10 Excellent

Brent

Stayed 1 night in Dec 2024

4/10 Poor

maribel

Travelled with family
Room looks like a handy man finished up the room- floors were dirty, baseboard from floor to wall had a piece of carpet that was stapled. It was loud and overall looked dirty.
Stayed 3 nights in Jan 2025

6/10 Okay

a, Burbank

Stayed 2 nights in Dec 2024

10/10 Excellent

Larry

Stayed 1 night in Dec 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Bing

Stayed 1 night in Dec 2024

2/10 Terrible

Rick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is not holiday quality. Under construction, not informed till check in. Nothing worked. Tv , heater breakfast. Manager Charlie was terrible. Frisco police had to be called.
Stayed 1 night in Dec 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is undergoing renovation, which was not clearly stated when we booked the room. The first room was not clean. The second room was cleaner, but had no toilet paper, and was in a noiser area of the hotel. In the morning, we needed to hang out for a little, and our room was entered while we were at breakfast. I had hun the 'Not ready yet' sign on the door, but it was ignored. The breakfast was smaller than the typical IHP Express breakfast. There was no biscuits and gravy, and no instant oatmeal. But the cinnamon roll was moist, and my husband enjoyed it. The gym had mostly broken equipment. One treadmill didn't work, but thebother one did. I would never had stayed here if i had known it was being renovated. Hopefully it will be better once completed.
Stayed 1 night in Dec 2024