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Holiday Inn Express Gatlinburg Downtown by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Lobby sitting area
Exterior
Exterior
Waterslide

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(66 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Exterior
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About this property

Holiday Inn Express Gatlinburg Downtown by IHG

An indoor pool, a snack bar/deli and a business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Holiday Inn Express Gatlinburg Downtown by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Gatlinburg SkyPark. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Gatlinburg Convention Center and 14 minutes on foot from Great Smoky Mountains National Park
  • Theme park and local-area shuttle service available for a fee
There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. An indoor pool, a vending machine, and an arcade/games room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown by IHG. Self parking is free.

This Gatlinburg hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 15 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Express Gatlinburg Downtown
Express Gatlinburg By Ihg
Holiday Inn Express Gatlinburg Downtown
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Holiday Inn Express Gatlinburg Downtown by IHG Gatlinburg
Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1003 reviews
Rating 8 - Good. 199 out of 1003 reviews
Rating 6 - Okay. 48 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast lady was amazing very nice.🙏
Stayed 2 nights in Jan 2026

10/10 Excellent

Breanna

Stayed 3 nights in Jan 2026

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay my only problem is i was charged a fee after checking out and never received my security deposit back emailed the hotel and waited for a response that was supposed to happen within a couple days never received anything
Stayed 6 nights in Jan 2026

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice , it was very clean and a great breakfast .
Stayed 2 nights in Jan 2026

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and splash park were a huge hit! The beds are comfy and the faculty near and clean. I am IMPRESSED with the front desk staff. Everyone was amazing Helpful and friendly. We will be back!!!
Stayed 1 night in Jan 2026

8/10 Good

Luis A

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean, but did not have a smart tv so we could not watch any of our streaming applications.
Stayed 3 nights in Jan 2026

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and helpful, the facility was nice and conveniently located, a very positive experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was well worth the price.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shatara

Stayed 3 nights in Dec 2025

8/10 Good

Cassidy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice room with great view of the space needle. My son enjoyed the indoor “waterpark” area especially since the weather was cold outside
Stayed 3 nights in Dec 2025

8/10 Good

Benjamin

Travelled with family
Liked: Staff & service, amenities
I think the pool was a big upside (although ventilation and warmer water would be great) and my daughter and son loved it. The continental breakfast was a bigger hit than J expected. Room was spacious and had a decent amount of towels available. Front desk staff was solid.
Stayed 2 nights in Jan 2026

10/10 Excellent

Christina

Stayed 2 nights in Dec 2025

10/10 Excellent

Lexi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a lot of amenities my kids really enjoyed the indoor water park/pool. It’s a short walk to the main parkway in Gatlinburg. Beds and pillows are super comfortable.
Stayed 3 nights in Jan 2026

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
everything about this hotel was spot on unfortunately due to an illness we had to check out 3 days early to go back home!
Stayed 5 nights in Dec 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful we stay here everytime we are in town.
Stayed 1 night in Jan 2026

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say a BIG THANK YOU to the front desk manager Robert he was extremely polite and helpful even getting my son milk in the middle of the night because I ran out. He knew about the area which was extremely helpful. You can get on the free trolly right in front of the hotel and ride around town to see everything it was a hour ride. Very beautiful and got to see everything we wanted to do. Our hotel was 3 blocks from the main strip. This hotel has an indoor heated pool and an indoor water park which my son absolutely loved. Would definitely stay here again I’m already planning my trip.
Stayed 2 nights in Dec 2025

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
The bed was not as good this time. The mattress is well used. It was very cold in the hallways and the lobby.
Stayed 2 nights in Dec 2025

10/10 Excellent

James

Stayed 2 nights in Dec 2025

10/10 Excellent

Jutillia

Stayed 4 nights in Dec 2025

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities
Clean room, pool, nice front desk staff
Stayed 3 nights in Dec 2025

4/10 Poor

Brittany

Stayed 3 nights in Nov 2025

10/10 Excellent

Debra

Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was clean and breakfast was also good. The staff Robert and Lance where awesome, super friendly and very helpful with attractions.
Stayed 7 nights in Nov 2025

10/10 Excellent

NAGHAM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent amenities and location.
Stayed 6 nights in Nov 2025

8/10 Good

Craig, Dundee

Stayed 3 nights in Nov 2025

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