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Steen's Hotel

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Photo gallery for Steen's Hotel

Reception
A modern bathroom with a glass-enclosed shower, a toilet, and a sink.
Economy Triple Room Shared bathroom | Desk, blackout curtains, soundproofing, free WiFi
A modern hotel room with a large bed, a smaller bed, a desk, and a nightstand.
Front of property – evening/night

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Room service
  • Housekeeping

Explore the area

View in a map
Holzdamm 43, 20099, Hamburg, Germany, 20099
  • Place, Alster Lakes
    ‪3 min walk‬
  • Place, Inner Alster Lake
    ‪6 min walk‬
  • Place, Hamburger Kunsthalle
    ‪6 min walk‬
  • Airport, Hamburg (HAM)
    ‪31 min drive‬

Room options

View all photos for Standard Single Room

A room with a bed, a desk, a chair, a radiator, and a window with curtains.

Standard Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room, 1 Double Bed with Sofa bed

A hotel room with a wooden headboard, a bed with blue bedding, a bedside table with a lamp, and a patterned floor.

Standard Triple Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(6 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

A hotel room with a bed, a desk, a chair, a TV, and a potted plant.

Standard Quadruple Room

7.0 out of 10
Good
(2 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a large bed, a wooden headboard, a nightstand, a table, and a radiator.

Standard Double Room

7.6 out of 10
Good
(10 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Quadruple Room Shared bathroom

A hotel room with a bed, a desk, and a chair.

Economy Quadruple Room Shared bathroom

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Economy Triple Room Shared bathroom

A modern hotel room with a large bed, a smaller bed, a desk, and a nightstand.

Economy Triple Room Shared bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Steen's Hotel

Along with a snack bar/deli, this hotel has self parking and express check-in. WiFi in public areas is free. Other amenities include express check-out, free newspapers and a garden.
Steen's Hotel offers 15 accommodations with free newspapers and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they enjoy the overall property condition at Steen's Hotel. During your stay, you're just a quick walk from Hamburger Kunsthalle. Free WiFi in public areas, a snack bar/deli and self-parking (surcharge) are available.
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a terrace and a vending machine
  • 15 minutes by foot from Hamburg City Hall and a 3-minute drive from Hamburg Messe and Congress
There's a snack bar/deli on site. Public spaces have free WiFi. A terrace, a vending machine, and a garden are also featured at Steen's Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Hamburg hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (EUR 35 per day)
  • Limited on-site self parking

Food and drink

  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free daily newspapers
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:30 PM
Front desk staffed during limited hours
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee at checkout
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 8:00 AM - 11:30 PM.
Guests will receive key retrieval information. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee at checkout. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Steen's Hamburg
Steen's Hotel Hotel
Steen's Hotel Hamburg
Steen's Hotel Hamburg
Steen's Hotel Hotel Hamburg

Steen's Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 87 out of 461 reviews
Rating 8 - Good. 178 out of 461 reviews
Rating 6 - Okay. 125 out of 461 reviews
Rating 4 - Poor. 43 out of 461 reviews
Rating 2 - Terrible. 28 out of 461 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Gohar

Liked: Cleanliness, property conditions & facilities
A very convenient small clean guesthouse right in the center, very close to the train station. Despite this, it is on a quiet and safe street, with all the infrastructure nearby, from cafes to a large supermarket.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Robert

Disliked: Staff & service, amenities
Great location to central station and attractions. No tea or coffee facilities in room Room not cleaned for duration of stay. Hotel completely unmanned. No staff present once during stay.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Vo-Hoang-Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY friendly and helpful staff. Would come again.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Janet Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the Central station and close to restaurants. Very convenient to get tour buses.
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Rene' Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly good given the rating and price. The beds were comfortable, the room was clean, check-in was easy, and it was conveniently close to the train station.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks again! Easy access, Convenient location
Stayed 1 night in Jun 2025
Verified

8/10 Good

Tomas Westh

Liked: Amenities
Ok
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Michael E

Liked: Cleanliness, staff & service
Close to the Train, thus a lot of transients. Don’t think the place has changed since the Beatles stayed there in ‘59.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, room comfort

Good value and close to train station

90s decor but clean and comfy and a big room for 3 of us. Let us leave baggage all day which was a real bonus. Very close to train station. Would use again.
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Syed Muhammad Furqan Raza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel twice for one night with my family. Both times, the hotel was closed. I have to called several numbers which were posted on their main gate and tried luck several time to get access to the hotel. Even though I reached to the hotel in the evening. To be honest, it was not a hotel. They have 10 rooms in a building and there is no lift in that building. So, if you have heavy luggage, then you need to carry it all the way up. The room was substandard, the heating was not working, and the bathroom/toilet was from 1970. I will not recommend to stay in this hotel.
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Ted

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to downtown and convenient for walking. Check in was difficult and ultimately got assistance from another guest as the front desk advertised as being open until 2200hr but it was not.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Sage

Disliked: Staff & service, property conditions & facilities
Place was OK, the fan in the room wasn’t working, lots of stairs with a weird smell Carpets were dirty But very closely conveniently located to train station
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Liviu Constantin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a very very old hotel. It needs badly a renovation. On the other side it was clean. Very near to the train station.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
There is no one working at this hotel, there was no one when i arrived and no one when i left in the morning. When you arrive you need to call a local phone number, the issue is when you have an e-sim (data only) you can't make local calls, i had to chat online with hotels.com and have them contact the hotel as i waited in my car. Never understood the parking instructions so i left it in the street.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really dirty place. Bathroom sink was stuffed. Reception could’t speak English, what a joke.
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Christoph

Liked: Cleanliness
Matress was too soft.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Michael

Disliked: Staff & service, amenities
We never met any from the staff - not a single soul. Reception area was locked during our entire stay. way to access was to call a number to get the code to the keybox.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Talita

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The whole time we were there we never saw anyone, except the cleaning lady on the last day while we were leaving… when we checked in we had to talk ti someone in the intercom, that told us the combination to a key box that had our hotel entrance key and room key. It was a self-service hotel? Other than that the room was nice, clean, comfortable, but it was just strange to never see any employees…
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable and spacious room really close to the station, nearny St Georg where there are loads of lovely restaurants and cafes. 15 min walk from the Rathaus so loads to see on the doorstep. The hotel was clean but we didn't see any staff whilst we were there, so had the same issue as others with check in, but fortunately we didn't have to wait too long for an answer on the phone when we called to check in at the door. We'd have preferred to see someone at reception simply because we had a broken light bulb that never got fixed, though we did send a few emails. Overall, good value for money but do be prepared for a little momentary anxiousness on arrival when no one answers the doorbell
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Gerd

Disliked: Property conditions & facilities
Never more
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

SERGIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There NO PERSONAL IN RECEPTION at anytime, in the page OF EXPEDIA say reception fron 8.00 till 22,30. And also we didnot have cel signal in germany or internet, IT WAS TERRIBLE
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Cheap for a reason

Fine if all you need is a cheap bed. Handy location for the Hauptbahnhof and city centre, but the bare minimum. No reception staff - you have to call a number to get a code for the lockbox at the door. Good luck with the dial code dialling from a non-German phone (+39 and leave out the first 0). Stairs only, no lift. No kettle/breakfast. Don't think I'll go back
Stayed 5 nights in Jan 2025
Verified

6/10 Okay

Nicole

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There is no registration person on-site, you must call a number to retrieve acode to access your key. The room was up 2 flights, with no elevator. The room was spacious, but the issue was the black moldgrowi g in the bathroom. It wasin numerous places on the walls and that was certainly a concern. We stayed 1 night then departed, agai , no one at registration.
Stayed 1 night in May 2025
Verified

2/10 Terrible

lars

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was moved to another hotel, because of water leakage at the Steens Hotel. The new hotel was Hotell City inn, at Hammer deich. This hotel was missing breakfast possibilities, the room was almos at the parkin lot. missing toilett and shower at the room. Missing chair. Missing light for bedside reading. Missing TV. The room was marked "Crew changing room". The toilett/shower down the corridor: The sink was blocked. And the hotell was placed without any communication to the centre of Hamburg.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

It is very close to Hauptbahnhof, however a bit old and outdated, does not qualify to be rated 3 star or even 2 star. There is no elevator, carpets are stained and loose, bathroom has dirty caulking that is peeling off. And Wi-Fi is unsecured and compromised, my iPhone warned that there may be a monitoring and recording device on network, impersonating websites and stealing data. I couldn’t access internet.
Stayed 1 night in Sep 2022

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