2/10 Terrible
William
11 Aug 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful property, but a very disappointing stay
The building and gardens are lovely, but the stay was unpleasant.
At check-in, the front desk staff was unfriendly, rushed through the rules, and became irritated when asked questions. A dinner reservation made at the front desk never reached the dining room.
The elevator is only operated by hard to find staff, so we used the stairs. When checking out with baggage we had to wait over 10 minutes for the staff to come. The elevator stopped several inches below the floor and the staff was aggravated when asked to move it closer.
Room amenities were poor. No ice machine, no bureau for clothes, and only one bedside table. Our “river view” was just a small window with the view blocked by trees. The entry and bathroom doors opened directly next to the bed. The TV was placed over the desk, making both uncomfortable to use. Internet was essentially unusable, with a download speed of only 3 Mbps.
Dining was another low point. Staff appeared untrained, could not assist with wine selection, and the waiter who took our order never returned. Soups and salads were excellent, but entrées were average at best—filet mignon was poor. Very thin, slippery napkins were impractical.
At checkout, the bill was much higher than quoted on Expedia. Taxes were added despite being advertised as included, and a $40 “Hospitality & Grounds Fee” appeared without prior disclosure on Expedia or at check-in.
Over $1,000 for a 2 day disappointing stay.
William
Stayed 2 nights in Aug 2025
