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SureStay Plus Hotel by Best Western Jackson

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Jackson

Relax in a spacious room with a comfortable seating area, large flat-screen TV, and desk with computer and printer.
Work in comfort with a flat-screen TV, desk, and comfortable chair.
Relax in our inviting lobby, featuring comfortable seating areas and a warm atmosphere.
Hotel features a modern design with a flat roof and balconies on each floor, surrounded by a beautifully landscaped area.
Two single beds with dark headboards and white bedding, a nightstand, and a wall-mounted light fixture.

Popular amenities

  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Casey Jones Village
    ‪3 min walk‬
  • Union University
    ‪19 min walk‬
  • Old Hickory Mall
    ‪3 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

SureStay Plus Hotel by Best Western Jackson

Hotel in Jackson with free breakfast and seasonal outdoor pool
This smoke-free hotel features a microwave in a common area, a seasonal outdoor pool and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and free newspapers are on-site.
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Jackson. During your stay, you're just a quick walk from Music Highway Crossroads. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Steps from Music Highway Crossroads and 3 minutes on foot from Casey Jones Village
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is available daily. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

This Jackson hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 187 out of 732 reviews
Rating 8 - Good. 218 out of 732 reviews
Rating 6 - Okay. 146 out of 732 reviews
Rating 4 - Poor. 91 out of 732 reviews
Rating 2 - Terrible. 90 out of 732 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Barry

the pics are much better than the room i received, all in all ok in a pinch
Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything especially the management they were nice
Stayed 7 nights in Mar 2025

10/10 Excellent

Lajoyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and I’m comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Lajoyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2025

10/10 Excellent

Erica

Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great that’s why I stayed so many times
Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Travelled with family
Liked: Amenities
It’s always great, always quiet and reasonable staff and even breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

8/10 Good

Gabriela

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Karyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was a little dated the beds were very comfortable, the breakfast was good, however, none of the juices were available and staff did not seem eager to replace them.
Stayed 1 night in Mar 2025

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable. Water pressure was a little low. Although pet friendly, no real place to walk my dog. Ambient noise from roadway was horrible.
Stayed 1 night in Mar 2025

10/10 Excellent

Ginger, Massillon

Liked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Kayla

Stayed 1 night in Jan 2025

4/10 Poor

Ilsi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Light and telephone not working
Stayed 1 night in Jan 2025

10/10 Excellent

Tim

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Could be cleaner

The staff was amazing. The room's cleanliness was questionable. Cobwebs around the ceilings & bathroom floor was dirty. The safety latch was missing & lock didn’t seem very secure.
Stayed 1 night in Dec 2024

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness
Blinds were broken, sheets had stains, toilet kept running, a lot of traffic plus emergency vehicle sirens kept me up at night.
Stayed 1 night in Nov 2024

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Joseph

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The place was Filthy, unkempt, and had mold in the bathroom. This place is dangerous. It also smelled like mold and mildew. They should condemn the building.
Stayed 1 night in Nov 2024

10/10 Excellent

Qisheng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty restaurants near by
Stayed 1 night in Oct 2024

8/10 Good

Leeann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a pretty modest remodeled older hotel motel. The staff is excellent and very responsive. The owner/management tries to cut corners, stale breakfast items is my example. The rooms are large and have everything you need. The shower liner was on the side of needing to be washed but I could say the same about mine at home. The difference is mine is my dirt. Otherwise the room was clean and comfortable.
Stayed 1 night in Oct 2024

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryll

Travelled with family
Liked: Staff & service
Needed later check out due to surgery.
Stayed 1 night in Sep 2024