4/10 Poor
Brent
Travelled with partner
26 Jan 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed at Point A Hotel London Kings Cross – St Pancras during a recent trip through England. While the location is convenient, this was the most expensive hotel I stayed at on the trip and also the smallest, which made the value disappointing.
The room was extremely compact, and this was not clearly communicated at booking. It was only vaguely hinted at on arrival by a staff member, who suggested larger rooms might be available for us when we finally checked-in, which turned out not to be the case.
The hotel does not accept package deliveries for guests, a policy that is not disclosed in advance. One of my packages was turned away, causing frustration for the courier. Thankfully, he contacted me and I was able to arrange collection elsewhere. This policy feels poorly considered and benefits only the hotel.
Early arrival is also costly, with charges for both luggage storage and early check-in. The cost no better than one of the external luggage storage shops. The internet connection was unstable throughout my stay.
I am not one to leave negative reviews, but compared with six other hotel stays across England on this trip, this property did not measure up in comfort, value, or guest-focused policies.
Brent
Stayed 3 nights in Jan 2026