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Pacific Palms Resort

4.0 star property

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Photo gallery for Pacific Palms Resort

Exterior
View from property
Property amenity
Couples treatment room(s), sauna, hot tub, steam room, body treatments
2 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

Map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Puente Hills Mall
    ‪4 min drive‬
  • Round 1 Bowling and Amusement
    ‪4 min drive‬
  • SpeedZone Los Angeles
    ‪5 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

  • Mountain view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • Mountain view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Balcony

Deluxe Room, City View

  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

  • City view
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

  • Mountain view
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Pacific Palms Resort

Suburban resort with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free resort has a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge.
Pacific Palms Resort offers 292 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Pacific Palms Resort. During your stay, you'll be close to La Puente City Hall. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to body scrubs, body treatments or Swedish massages at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a golf course, a gym and a sauna
  • Just a 4-minute drive from Round 1 Bowling and Amusement and a few minutes from Puente Hills Mall
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Pacific Palms Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this resort measures 45000 square feet (4181 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the business-friendly Pacific Palms Resort. Self parking is free.

This La Puente resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11 AM and at the weekend from 7 AM to 10:30 AM.
Pacific Palms Resort has 2 restaurants serving breakfast, lunch and dinner.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Valet parking on site (USD 14 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Pacific Palms Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 578 out of 1005 reviews
Rating 8 - Good. 199 out of 1005 reviews
Rating 6 - Okay. 109 out of 1005 reviews
Rating 4 - Poor. 63 out of 1005 reviews
Rating 2 - Terrible. 56 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

chris

Stayed 1 night in Mar 2025

10/10 Excellent

Mei lin

Liked: Amenities, property conditions & facilities
Property to is very clean
Stayed 1 night in Feb 2025

10/10 Excellent

alfredo

Stayed 1 night in Feb 2025

6/10 Okay

Jaime

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They take forever to return your credit card deposit.
Stayed 1 night in Feb 2025

6/10 Okay

Juan

Stayed 1 night in Feb 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect customer service
Stayed 1 night in Feb 2025

4/10 Poor

KIN ON

Disliked: Cleanliness
Stayed 6 nights in Feb 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and the hotel rooms were very nice and clean. Very classy hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, tranquil resort.
Stayed 1 night in Feb 2025

8/10 Good

Andrés

Stayed 1 night in Feb 2025

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

erick

Stayed 2 nights in Feb 2025

10/10 Excellent

Regina

Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great service from the staff as always!
Stayed 1 night in Feb 2025

10/10 Excellent

Stivel

Stayed 2 nights in Feb 2025

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was amazing very clean can't wait to go back!
Stayed 1 night in Feb 2025

8/10 Good

Judy

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Stivel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Adul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

The check in experience was phenomenal, front desk is polite and very professional. Had dinner at Red, bartender was very attentive. Had a little dip in the hot tub which unfortunately the jets weren’t working. Only minor critiques would be staff could be a little more attentive in the restaurant. I spent $400 on a dinner by myself in about 75 minutes. Asked for a couple taste of wines and was served in a rocks glass rather than a wine glass. Other than that the space is beautiful for the price point and location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS PERFECT
Stayed 2 nights in Feb 2025

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect valentine weekend stay
Stayed 2 nights in Feb 2025

10/10 Excellent

xiaodong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to chill
Stayed 1 night in Feb 2025