8/10 Good
Miriam, Berkeley
Travelled with family and small children
12 Aug 2025
Liked: Cleanliness, staff & service, amenities
Beautiful exterior but rooms not really up to par.
Staff is amazing. Because of reviews here we got a room in the Casa Club that comes with breakfast, free snacks all day, and a complimentary 7-8 pm drinks and treats. One staff member, Guadalupe, was truly amazing with us and our 7-year old. Made us all feel special and taken care of. But everyone was +.
The location is good. Easy to access through two streets, which turned out quite useful since one of the streets was closed for the Sunday Ciclovia. Pretty easy to get around with Uber and not expensive. Easy to walk to Polanco, and lots of restaurants and stores.
The property is truly unique and interesting, beautiful. So many different restaurants and areas in the hotel, and so many activities happening all the time.
The pool was fun... and it was warm! Lovely area with lots of tables and lounge chairs. They even have a staffed bar and you can get food. Kind of annoying that the only way to get towels is to get them from the gym. No real place to leave them but just on the chair.
Now to the rooms. We were told we were in a semi-renovated room and here is something to pay attention: the beds are NOT queen, they are full and this is a huge issue if you are traveling with children. Rooms only accommodate 2 people really.
The bathroom was bad. Weird construction, door was in a bad place, didn't close. Hooks were falling off. Rain shower is annoying, especially with soap dispensers behind it. Electricity was wonky.
Miriam
Stayed 5 nights in Aug 2025
