2/10 Terrible
Jean-Marc
Travelled with partner
4 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a scam and a safety hazard
.
I checked in during a cold weather advisory in Florida (temperatures dropping to 40°F/6°C). My room had NO WORKING HEATING. The HVAC unit was broken and blowing cold air.
When I reported this to the front desk:
-They had no portable heaters.
-They offered no alternative room with heat.
-They showed zero concern for my safety in a freezing room.
I was forced to leave immediately and book another hotel just to have a safe, habitable place to sleep.
The worst part is the management's unethical behavior. Since I booked via a third party (Expedia), the hotel refused to authorize a refund despite NOT providing the service I paid for. They even ignored repeated calls from Expedia's support team to resolve the issue.
They essentially took my money for a room that was uninhabitable. Do not risk your vacation or your wallet here. There are plenty of honest hotels in Miami; this is not one of them.
Jean-Marc
Stayed 2 nights in Feb 2026

































