6/10 Okay
heather
Travelled with family
23 Feb 2026
Liked: Property conditions & facilities
Disliked: Cleanliness
The staff was pretty rude. When we arrived, all the pool chairs were taken and all the beach lounge chairs were full,at 11 am which was pretty disappointing. They said they put us in a waiting list but never called us. There is only one restaurant and you have to go to the bar to order takeout. If you want to eat it at the pool no one comes around to get your order. We did try to eat outside at the restaurant and of course it was full. when we did order food, they forgot the dressing and our drinks They advertise that they had smart TVs, but the only app they have is YouTube and there’s no way to cast from your phone . the bar is not even open on the rooftop pool as advertised. The rooms were subpar as far as cleanliness my daughter had a stain on her sheet and we didn’t get our room cleaned one of the days even though we had the service tag on the door and we asked for towels and never received them . when the hotel texted midday of our stay and ask how everything was going I listed all of these things and all they texted back was a robot text about different times to take Pilates the next day. It’s a pretty resort with lots of pink chairs and decorated cutely, but overall, I would not recommend staying here and I will not stay here again.
heather
Stayed 3 nights in Feb 2026
