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Springhill Suites by Marriott Mystic Waterford

3.0 star property

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Photo gallery for Springhill Suites by Marriott Mystic Waterford

Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Indoor pool
Business centre
Free daily continental breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
401 N Frontage Rd, New London, CT, 06385
  • United States Coast Guard Academy
    ‪3 min drive‬
  • New London Ferry Dock
    ‪4 min drive‬
  • Ocean Beach Park
    ‪10 min drive‬
  • Montauk, NY (MTP)

Room options

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed, Non Smoking

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds, Non Smoking

  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

  • 36.4 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 36.4 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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Indoor pool

Holiday Inn New London - Mystic Area by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (1003)
The price is €150
for 1 room
includes taxes & fees
15 Jun - 16 Jun
Holiday Inn New London - Mystic Area by IHG

About this property

Springhill Suites by Marriott Mystic Waterford

Hotel with free breakfast, near New London Ferry Dock
An indoor pool, a 24-hour fitness centre and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site. Housekeeping is available on request.
Springhill Suites by Marriott Mystic Waterford offers 80 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. LCD televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Springhill Suites by Marriott Mystic Waterford. During your stay, you'll be within walking distance of United States Coast Guard Academy. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from New London Ferry Dock and 9 minutes from Naval Submarine Base New London
Springhill Suites by Marriott Mystic Waterford offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

You'll find a business centre on site. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Springhill Suites by Marriott Mystic Waterford. Self parking is free.

This 3-star New London hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Hotel Waterford
Springhill Suites Marriott Waterford
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott New London
Hotel Springhill Suites by Marriott New London
New London Springhill Suites by Marriott Hotel
Springhill Suites by Marriott New London
Springhill Suites Marriott Hotel
Springhill Suites Marriott
Hotel Springhill Suites by Marriott
Springhill Suites Marriott

Springhill Suites by Marriott Mystic Waterford Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 434 out of 876 reviews
Rating 8 - Good. 276 out of 876 reviews
Rating 6 - Okay. 100 out of 876 reviews
Rating 4 - Poor. 40 out of 876 reviews
Rating 2 - Terrible. 26 out of 876 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Venkatesh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Shabby

Pretty shabby hotel in need of lots of updates. Room had carpet coming off the wall, stains on rug, peeling wall paper, etc. Would probably not elect to stay here again.
Stayed 1 night in Feb 2025

8/10 Good

Guia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sofa bed was not made up and had a large urine stain. The beds were lumpy and need to be replaced. I was traveling with young children and the room we got was by the ice machine and the elevator. The noisiest areas of the hotel. The breakfast staff was unkind. I am a bonvoy member and expect more from mariott.
Stayed 1 night in Feb 2025

10/10 Excellent

Howard

Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

This hotel was amazing! It was clean, had a gym and pool, large room with sink, microwave and fridge. The hair dryer was good and it had great shampoo and conditioner. The staff were super friendly and you even received a welcome snack bag. The only negative was the bed…not comfortable. Overall a great hotel will definitely stay again.
Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property in need of a remodel...best ecample elevator has been down for weeks waiting on parts
Stayed 1 night in Jan 2025

10/10 Excellent

Zach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2025

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
All was good. Short stay.
Stayed 1 night in Jan 2025

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
I'm staying here before because our son goes to college nearby. After I booked the hotel, I got an email that the elevator was out. I was on the third floor and had to walk up and downstairs with all of my belongings. It was a very nice gentleman at the front desk That offered to help carry things up, but the fact that you don't discount at all when something like the only transportation up and down the building is out is a little crazy.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah, Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when traveling to New London to see our son at Connecticut College!
Stayed 1 night in Oct 2024

10/10 Excellent

Eugene, Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying herecwhen traveling to see our son at Connecticut College!
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my 3rd stay here and such time was great. The staff was extremely helpful and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Vicky

Travelled with family
Stayed 1 night in Jan 2025

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

JESSICA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HUGE ROOM, great price! Breakfast was amazing and staff was very accommodating any time we needed them. Would stay again!
Stayed 2 nights in Jan 2025

4/10 Poor

Lauren

Stayed 1 night in Jan 2025

10/10 Excellent

clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Jeanette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! In town for new year at casino with family. Spring Hill was super convenient, very friendly staff! Super clean kids enjoyed the pool and breakfast was good and convenient as well! Only reason for the 4 star rating was because of elevator temporarily out of service but we were made aware ahead of time and were moved to 2nd floor when originally booked on 3rd, which was greatly appreciated! Will definitely consider in the future! Thank you!
Stayed 1 night in Dec 2024

10/10 Excellent

Reggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New year!!

We stayed for one night and it was a great time. The hotel was cleaned, the bed felt amazing and we got to stay until noon. They gave us extra hour just to rest from the New Year parties which was awesome. I highly recommend this hotel & will book again in the future.
Stayed 1 night in Dec 2024

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy with our choice to stay here. The staff were very friendly and helpful. The free breakfast was awesome and the dining area was comfortable with large TVs to catch up on Sports. The indoor pool was like a sauna, the room and pool was nice and warm, they had pool towels, and I could look out the large window at the snow over the lake. The rooms were a great design for 3 people and someone working remotely. The room had a nice sized desk and office chair that was separate from the area with the beds. The room also had a fridge, microwave, sleeper sofa and 2 TVs. My only complaint was that I found the bed to be too firm for me, so I had trouble sleeping. Also, the elevator was not working and lucky for us, we were on the first floor, because if we were on the 2nd or 3rd floor, that would have been a problem with luggage and stairs. All in all, for the price and the choice of hotels in this area, you can't beat this one!
Stayed 4 nights in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really good, the breakfast was excellent. The only downside was that the elevator was not working. Rest was good, staff was helpful and friendly
Stayed 1 night in Dec 2024

10/10 Excellent

Erin, Groveland

Stayed 1 night in Oct 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

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