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Dream Downtown, by Hyatt

4.5 star property
VIP Access

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Photo gallery for Dream Downtown, by Hyatt

King Guest House | Minibar, in-room safe, desk, laptop workspace
Creator video
Suite, 3 Bedrooms, Terrace (South Tower) | Living area | Smart TV
Nightclub
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Free WiFi
  • Pet-friendly

Explore the area

View in a map
355 W 16th St, New York, NY, 10011
  • Place, Chelsea Market
    ‪2 min walk‬
  • Place, The High Line Park
    ‪3 min walk‬
  • Place, Hudson River Park
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Platinum)

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View (Silver)

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Bronze)

8.4 out of 10
Very good
(15 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Bronze)

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Silver)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Silver)

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Bronze)

7.6 out of 10
Good
(21 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Gold)

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Platinum)

Suite (Platinum) | Minibar, in-room safe, desk, laptop workspace

Suite (Platinum)

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Gold)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Gold)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze) | Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Bronze)

7.8 out of 10
Good
(19 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Pool Access (Platinum)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Guest House

King Guest House | Minibar, in-room safe, desk, laptop workspace

King Guest House

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Terrace (South Tower)

Suite, 3 Bedrooms, Terrace (South Tower) | Minibar, in-room safe, desk, laptop workspace

Suite, 3 Bedrooms, Terrace (South Tower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Dream Downtown, by Hyatt

Luxury hotel with nightclub and 24-hour fitness centre
This smoke-free hotel features a restaurant, a nightclub and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a rooftop terrace are on-site.
Dream Downtown, by Hyatt offers 314 accommodations with minibars and a safe. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre, a seasonal outdoor pool and complimentary bicycles.
Our customers tell us they can't get enough of Dream Downtown, by Hyatt's great location. During your stay, you're just a quick walk from The High Line Park. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include meeting rooms, a gift shop and laundry facilities
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Steps from Chelsea Market and 4 minutes on foot from The High Line Park
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dream Downtown, by Hyatt offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A nightclub, a rooftop terrace, and multilingual staff are also featured at the luxury Dream Downtown, by Hyatt. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

Dream Downtown, by Hyatt has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 100 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 12 September to 30 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 99 per accommodation, per stay
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 57.38 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 100 per night
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 19 May and close on 13 September.
  • Pool access available from 8:30 AM to 10:30 AM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Reviews

Dream Downtown, by Hyatt Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 783 out of 1594 reviews
Rating 8 - Good. 295 out of 1594 reviews
Rating 6 - Okay. 219 out of 1594 reviews
Rating 4 - Poor. 152 out of 1594 reviews
Rating 2 - Terrible. 145 out of 1594 reviews

Reviews

8/10 Good

Dianne

Travelled with group
Liked: Staff & service
Ok
Stayed 1 night in Aug 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff was not polite, did not receive owls when asked about it. They didn’t know what i was talking about. Parking was difficult.
Stayed 1 night in Aug 2025

10/10 Excellent

Adesh

Stayed 3 nights in Aug 2025

10/10 Excellent

BRYAN

Stayed 4 nights in Jul 2025

8/10 Good

Tessa

Travelled with group
Liked: Staff & service, room comfort
The room was okay. I noticed it wasn't thoroughly cleaned. The wallpaper had stains by the window. I feel like a strong solution would have gotten it off. The sofa was extremely worn. It needs replacement. There were some hairbows on the floor. Only one roll of toilet paper. Other than that staff was great super amenable. The room needs a refresh
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Thomas Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to walk area. Hotel staff is very accommodating. When checkout came they were not pounding on the door at check out time. We had to gather and leave without being rushed
Stayed 5 nights in Aug 2025

10/10 Excellent

Jorge

Stayed 4 nights in Aug 2025

10/10 Excellent

CHRISTOPHER

Stayed 3 nights in Aug 2025

8/10 Good

eleni

Liked: Cleanliness, staff & service
Good hotel could use a few updates and I find it ridiculous you need to pay to use the pool. As a Canadian it’s 250 to rent one chair at the pool ontop of the 1300 for two nights I’m already paying. Great location love that there are room with balconies and the fact Tao and ph rooftop are so close
Stayed 2 nights in Aug 2025

4/10 Poor

jay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very dirty. Very limited hotel staff. No valet , no baggage help. Hairs all through room. Broken light bulbs. Mini bar had complete shelves of food missing. And or not offered. Only drinks with high rates.
Stayed 1 night in Aug 2025

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost mine and what seemed like everyone's reservations. I'm not sure if they know we even stayed there lol. Downgraded our room. Cold showers on the last day, no hot water. Ran out of basic food and drink on day one and didn't replenish. Frustrated and disgruntled staff that never smiles. I stay at a lot of hotels from very basic to pretty good. This was the most bizarre and dissatisfying experience I ever had at any hotel... ever. It became a local joke with all guests, including my employees as we passed the front desk and watched people shaking their heads. Also witnessed them tell a lady to "wait her turn" while she said her child was having a medical emergency and need to get her her medicine. Unreal. Don't stay here. Plus, on the weekends, the music goes LOUD until 4am. Trust me on this.
Stayed 2 nights in Aug 2025

10/10 Excellent

Eric Dallas, Beverly hills

Stayed 1 night in Aug 2025

8/10 Good

Helder

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room and hotel, looked nice clean. Didn't like, towels were rationed a bit too much and access to the pool. The staff wasn't very helpful to accommodate seating.
Stayed 3 nights in Aug 2025

6/10 Okay

Jasmine.

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
My overall experience can be characterized as satisfactory; however, several factors contributed to my impression. Despite paying over two thousand dollars for gold poolside access, my accommodation did not include essential amenities such as a refrigerator, a dresser or a microwave. While the bed was quite comfortable, it was excessively low to the floor and fell short of providing basic necessities. I was informed that breakfast would be included in my stay; however, this was not the case, and I had to purchase my own breakfast on-site. Furthermore, I found the access to the rooftop lounge to be unsatisfactory. As a guest of the hotel, it is reasonable to expect easy access to the rooftop area without any additional barriers. It is unacceptable to require guests, who are already registered at the hotel, to stand outside in order to receive a stamp for re-entry to a space within the hotel where they are currently staying. In summary, while my experience was manageable, it did not justify the expense incurred, although I did derive some enjoyment during my stay.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ashley

Stayed 2 nights in Aug 2025

6/10 Okay

Tiffany

Stayed 1 night in Aug 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

Anthony

Travelled with partner
Disliked: Amenities
Beds are low and bad service
Stayed 2 nights in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Would def stay again. Balcony was great!
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

6/10 Okay

Maryann

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Elliot

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms soon. Guacamole was one of the best I had in a long time.
Stayed 1 night in Jul 2025